1. Jacqueline N. Nelson
20761 330th ST
Minden, IA 51553
Email: rockingn.quarterhorses@gmail.com
Cell: (402) 981-6057
PROFESSIONAL OBJECTIVE
To secure a challenging position that utilizes my education and experience and offers opportunity for growth.
EDUCATION
IOWA WESTERN COMMUNITY COLLEGE, Council Bluffs, IA
Associate of Science - Business Administration May 2006
 Graduated with honors while working thirty to forty hours per week.
PROFESSIONAL EXPERIENCE
UNIVERISTY OF NEBRASKA MEDICAL CENTER, Omaha, NE
Office Associate – MMI, Physical & Occupational Therapy January 2015 – Present
 Manage electronic calendars for department directors and staff.
 Coordinate meetings and conferences and make arrangements involving multiple therapists,disciplines, clients, etc.
 Responsible for monitoring staff productivity and time documentation and keeping accurate records of such activity.
 Oversee timesheets for bi-weekly employees.
 Arrange and process faculty travel as well as visiting personnel.
 Assist in hiring coordination, scheduling,and supervision of work study students assisting with office duties.
 Orienting new staff and training regarding office protocols and data management systems.
 Manage faculty license and credentialing.
 Manage departmental purchases and inventory such as office supplies,membership and subscriptions,clinical supplies,
etc. while considering yearly budget and university guidelines.
 Transcribe, proof, and edit written or dictated clinical documentation, correspondence,meeting minutes, etc.
 Facilitate outpatient scheduling procedures by developing a systemto track medical prescription authorization, patient
referrals, scheduling, etc. and prepare patient files for therapist and verify all authorizations.
 Assist faculty with any research and grant related activities as needed.
 Prepare agenda’s for meetings as well as attend meetings giving input and taking notes.
 Maintain several databases to include professional growth allocation funds,time off reporting, outpatient processes,etc.
 Responsible for weekly p-card procurement in SAP.
UNIVERISTY OF NEBRASKA MEDICAL CENTER, Omaha, NE
Office Associate – Cardiothoracic Surgery March 2012 – December 2014 & September 2008 – November 2011
 Provide administrative & clinical operation support to the department manager, physicians,mid-levels, etc.
 Enter monthly call schedule on web on call for physicians and mid-levels.
 Process and pay fees, dues, and subscriptions as well as reconcile the department procurement card.
 Schedule and coordinate faculty and mid-level travel as well as process travel authorizations and reimbursements.
 Open and screen mail, direct it to the recipient, file, or respond.
 Receive visitors and communicate with outside constituents.
 Design and maintain division website.
 Design clinic templates for cardiothoracic surgery and maintain templates during clinic cancellations or closings.
 Manage electronic calendars for physicians and schedule meetings, conference, and any other engagements assigned.
 Facilitate credentialing process for medical staff verification for the faculty and mid-levels.
 Coordinate clinical activities such as precertification’s, scheduling diagnostic tests,referrals, insurance coverage, etc.
 Serve as a liaison between our LVAD coordinators, patients,insurance coordinators and insurance companies and
arrange for patients to receive weekly dressing changes and coverage for equipment upon discharge from hospital.
 Manage patient’s equipment coverage and provide support when equipment malfunctions by arranging for backup

2. equipment, documenting incident reports, ordering new equipment and or sending equipment in for repair.
 Enter lab and/ortest orders into Epic at the request of providers.
 Coordinate special transportation for patients as well as housing for patients coming from out of town.
 Screen patient protocols for Intermacs assignments and administer a variety of health questionnaires while patients are in
hospital as well as post-operatively in clinic.
 Act as a liaison between LVAD patient’s and local EMS/Fire Department after they are implanted making them aware of
special needs LVAD patient require in case of an emergency and supply them with online training courses.
 Assist LVAD patients with notifying their local power company in regards to their device and its reliance on electricity.
 Order LVAD education and discharge materials and prepare LVAD Patient Discharge kits for all implanted patients.
 Prepare clinic for LVAD Coordinators and insure patients are set up for the correct testing for each visit.
 Screen progress notes weekly and per coordinator recommendation, arrange additional appointments/testing forpatients.
 Monitor office inventory and order supplies as needed for clinical and educational needs.
 Manage patient appointment reminders by calling and send letters and maps to patients for appointment verification.
 Assist in coordinating events for the LVAD Team including monthly LVAD patient support group.
 Manage multiple spread sheets with patient protocols and update weekly.
 Compose and prepare patient related correspondence and othermedical resident and student material.
 Attention to detail in the coordination of weekly Tumor Board Meetings.
 Corresponding with residents to insure dictation compliance.
 Maximize patient first initiatives by calling/sending letters and maps to remind patients of appointments.
 Coordinate new patient referrals and set up consults and additional testing if necessary.
 Manage OTTR database
 Sustain a position on the Midwest Thoracic/GI Conference planning committee.
OSI Group, Oakland, IA
Operations Specialist – Otto’s Operations November 2011 –March 2012
 Provide administrative assistance to Otto’s Operations.
 Order temporary employees for the entire OSI Plant on a daily basis for 1st, 2nd, and 3rd shifts and verifying the plant is
staffed properly at the supervisor’s discretion and assure their production needs are meet..
 Open, release, and delete and close process orders for operations.
 Complete several daily reports such as daily bacon results analysis, Otto’s daily line reports and daily bacon reports, KPI
report, McDonald’s dashboard report,daily start time report, daily case weight report, daily lot sheets,time sheets,
payroll labor allocations, downtime error corrections, supervisor’s daily evaluation sheet,OEE tracking.
 Complete weekly reports such as weekly bacon results analysis, Otto’s bacon weekly report, Oakland Foods dashboard,
and bacon KPI Board, “Efficiencies, Quality, Safety Results”.
 Log tracking data, “ from received to finished”,
 Review and close all old process orders.
 Complete ends and pieces inventory compliance and dry good inventory and reconciliation.
 Track cost saving initiatives.
 Updated and display important graphs in designated areas to keep staff aware of goals and current state.
UNIVERISTY OF NEBRASKA MEDICAL CENTER, Omaha, NE
Project Associate- Health Professions Tracking Center March 2007 – September 2008
 Maintain a database ofhealthcare professionals and their practice locations in which data is evaluated, maintained, and
input in to a data tracking system.
 Evaluate contract time lines and coordinate a calendar of events for survey send dates.
 Prepare mass mailings and keep monthly mailing statistics for the state of Nebraska and Western Iowa.
 Prepare invoices, balance revenue, and make deposits into a centralized cashiering system. Verified the credentials of
healthcare providers in the state of Nebraska.
 Researched information for various projects.

3. PROFESSIONAL DEVELOPMENT
 UNMC Career Development “Foundations for Success” May of 2008
COMMUNITY SERVICE AND VOLUNTEER
Aksarben Stock Show & Rodeo – Trail Boss October 2008 – Present
SUMMARY
 Highly developed interpersonal, communication, and organizational skills.
 Exceptionally dependable attendance and motivated to maximize performance.
 Independent and self-motivated to coordinate daily office functions,execute a number of projects simultaneously in an
accurate and timely manner, and meet operational deadlines.
 Great team player who often provides leadership within the department by taking on new initiatives and teaching peers.
 Knowledgeable in Microsoft Office’s, Word, Excel, PowerPoint, Outlook, and Publisher with a special emphasis in
Excel functions such as mail merges, formulas, graphing, etc.
REFERENCES
Furnished upon request.
References forJacqueline N. Nelson
Tracy Rheault
Administrator
University of Nebraska Medical Center
Omaha, NE

4. (402) 559-4469
trheault@unmc.edu
Tina Hovorka
Office AssociateII
University of Nebraska Medical Center
Omaha, NE
(402) 559-4406
thovorka@unmc.edu
Ann Clark, RN
Nurse Case Manager
The Nebraska Medical Center
Omaha, NE
(402) 552-2208
anclark@nebraskamed.com
Shannon Yannone, APRN
Advanced NursePractitioner
University of Nebraska Medical Center
Omaha, NE
(402) 559-4672
syannone@unmc.edu
Lindee Donahue
Office Associate
University of Nebraska Medical Center
Omaha, NE
(402) 559-4994
lindee.donahue@unmc.edu
Terrie Urban
Specialty Care Nurse
University of Nebraska Medical Center
Omaha, NE
(402) 559-9077
turban@unmc.edu
Rose Meisinger
Specialty Care Nurse
University of Nebraska Medical Center
Omaha, NE
(402) 559-3944
rmeisinger@unmc.edu
Marlene Deras
Administrator
University of Nebraska Medical Center
Omaha, NE
(402) 559-2972
mderas@unmc.edu
Kolene Kohll
Managing Director
Rozene Development Internation
Omaha, NE
(402) 515-5137
KoleneKohll@gmail.com