1. CHAKETHA INGRAM
Washington, DC 20019
(202) 423-9325 | chaketha_ingram@yahoo.com
PROFESSIONAL PROFILE
A courteous and dedicated professional with over 6 years of Human Services experience with a proven
background in Youth Support. Key professional strengths include the ability to effectively counsel youth
through emotionally trying situations, performing clerical duties in order to maximize office operation
and maintaining a positive attitude in a fast pace environment. Prepared to contribute my skills and
experience in a Clinic Operation Representative Position.
EDUCATION,TRAININGS AND CERTIFICATES
University of the District of Columbia Washington, DC December2015
- Medical Terminology and Anatomy Certificate
- Medical Office Administrative Assistant Certification
Southeastern University Washington, DC December 2007
- Bachelor ofScience in Liberal Studies
PROFESSIONAL EXPERIENCE
Umbrella Therapeutic Services Washington, D.C. April 2009 – August 2015
Youth Counselor
 Completed intake and discharge procedures for all residents upon arrival and at exit
 Monitored and cared for youth within the residential treatment facility at all times during shift
 Prepared daily interactions logs including incident reports and documenting youth progress
 Conducted behavioral, social, and educational skill development for youth group sessions
 Provided communication through feedback related to youth case plans, program staff, service
providers, and community members
 Assisted Program Director in the preparation for all inspections, program reviews, and
internal/external accreditation audits
Care Xpert Academy Silver Spring, MD October 2008 – September 2009
Secretary
 Effectively answered over 70 phones calls daily with minimum wait times; Registered over 80
students on a monthly basis Processed monetary transactions exceeding $9,000 weekly
 Scheduled appointments; sent out meeting notices to maintain the department calendar
 Maintained office files, student files, and other appropriate records
 Composed written correspondence and materials; created and updated all departmental forms for
web updates; prepared minutes, reports, statistical data pertaining to the Nursing program
United States PostalService Washington, DC October 2007 – December 2007
Mail Clerk
 Operated sorting machinery to sort mail according to country, state, zip code, and street
 Routed mail for delivery to distribution areas and processed specialparcels
 Separated outgoing bulk mails for dispatch and loaded mail onto trucks
 Inspected mail and reported all suspicious mail to supervisor
HMS Host, Inc. Dulles, VA July 2004 – February 2005
Sales Associate
 Operated cash register accurately and received payment from customers in cash or credit card,
and followed all HMSHost customer service and cash handling policies and procedures
 Maintained a solid knowledge of products and services available in the store
 Assisted in locating, reconciling, and verifying the accuracy of transactions and operated
equipment with peripheral electronic data processing