1. Kelly A. Gonyea
15795 Garrison Lane Apt 1
Southgate, Mi. 48195
C: (734) 642-6158
W: (313)916-3788
Email: kgonyea68@gmail.com
Objective
To obtain a position where I can maximize my skills in clerical/administrative
positions.
Qualifications
I have over 30 years’ experience in a professional office setting. I am proficient
in all areas of a medical office, and my qualifications are listed below.
Education
1982-1986 General Studies, Flat Rock High School
1986-2002 I have taken a variety of courses over the years at Wayne County
Community College, Monroe County Community College, and Henry Ford
Community College. These course included accounting, Excel and general study
courses.
2014-Current I am enrolled at Baker College, Allen Park/On-line, studying
Business Management with a minor in Finance.
Employment History
2016-Present Compose correspondence and prepares forms, tables,
charts, records, statistical tables and schedules. Regularly
directs work activities of a small clerical staff such as
assigning and checking work, training, explaining and
ensuring adherence to departmental policies, procedures,
and practices. Interviews and assists in selecting clerical
personnel and participates in the evaluation of employee
performance. Assists in preparing complex administrative
reports, statements, and rosters, performs difficult data
and/or information gathering, computes complex calculations
and rafts and prepares special reports/analyses for review
by supervisor. Reviews and screens visitors and telephone
calls, ascertains callers' need and tactfully refers callers to
appropriate personnel. Responds to inquiries concerning
general administrative activities and operations, and refers
complex and/or sensitive inquires to appropriate person.
Regularly engages in a variety of contacts inside and outside
the organization, relay information, arrange meetings, gather
data and so forth, often dealing with executives, medical
staff, trustees and influential outsiders. In absence of, or as
directed by supervisor, may be required to relay confidential

2. or sensitive information. Receives and reads incoming
correspondence, reports, memoranda and the like; screens
items which can be routinely handled, prepares appropriate
responses and forward remaining materials to supervisor or
others along with necessary background information.
Arranges meetings, conferences, schedules, interviews and
appointments, completes travel arrangements and maintains
supervisor's business calendar. Answers inquiries
concerning activities and operations of subordinate
departments by referring to and interpreting established
departmental policies and procedures. Establishes,
maintains, and revises recordkeeping and filing systems.
Attends meetings and takes and distributes agendas and
minutes to appropriate personnel.
2015-2016 Henry Ford Medical Group-Vascular Surgery-Secretary
III/Fellowship Coordinator/Administrative Assistant to the
Division Head-Vascular Surgery-Maintain calendars for 7
physicians as well as conference rooms, vacation schedules,
and OR calendar. Schedule patients as need for visits and
labs, obtain authorizations from insurances for testing (i.e.
CT, MRI, etc.), Wellness Ambassador for vascular surgery
department, and Employee Giving Ambassador. Proficient
in Word, Excel, Epic, Resource Scheduler, CPNG, Outlook,
internet, PowerPoint, Access, Peoplesoft.
2012-2015
Henry Ford Center for Athletic Medicine/Orthopaedics-
Secretary II-Responsible for two surgeons calendars,
surgery boarding, patient disability/FMLA paperwork,
scheduling patients, answering all patient calls, submitting
doctors receipts for reimbursement, booking conference
rooms for meetings, taking minutes on the division meetings,
attending all meetings regarding fellowship program,
Fellowship Coordinator, obtaining insurance authorizations
for imaging and surgeries.
2010-2013 Henry Ford Health Systems-Secretary II-Home Health Care
Services. My duties include: supporting the Team Leaders
in scheduling, preparing and transmitting of patients for
home care, therapy orders, Home Health Aide schedules,
answer patient calls, doctor calls and nurse calls. Assist
nurses in obtaining information for patient care. I use Care

3. Plus to verify discharge of patients. I also use Microsoft
Office for some forms, spreadsheets and letters.
2002-now Precision Painting-Bookkeeper-accounts receivable/accounts
payable, maintained and balanced accounts monthly, ran month
end/year end reports.
2009.2010 Preet Sandhu, MDPC-Insurance Biller/Office Coordinator
Responsibilities include claims billing and collections, along with
follow up and further collections, referrals and authorizations,
patient scheduling and calls, filing and follow up calls, payroll, and
accounts payable/receivable. I also had to stay on top of
educational materials and attend seminars.
2006-2009 Dr. Mark W. Sawka, MDPC-Insurance Biller/Referral Coordinator
Responsibilities include claims billing and collections, along with
follow up and further collections. Staying on top of educations
materials that contain changes in billing codes and processes.
Generate and fax all referrals and authorizations required by
HMO’s and other insurances. Perform Bone Density Scans on the
patients scheduled for this procedure.
2005-2006 Brookside Health Center-Front Desk Clerk. Responsibilities
included schedule for 7+ doctors of various specialties. Answer
patient calls and questions. Register regular patients as well as
Occupational Medicine patients. Support the doctors and assist in
any way necessary to get the patients seen in a timely manner.
2004-2005 Insurance Manager, Horizon Chiropractic. Responsibilities
included claims billing and collections, along with follow up and
further collections. Sending monthly statements to patients with
outstanding balances. Assist the doctor in patient care and
scheduling appointments
2001-2004 Office Manager, Salomon Chiropractic. Responsibilities included
claims billing and collections, along with follow up and further
collections, payroll, accounts payable and receivable. Oversaw 3-
5 employees at one time. Some marketing and promotional work.
Assisted doctors in patient care and care plan schedules.
1986-2001 Customer Service Representative, Blue Cross Blue Shield of
Michigan. I held several positions with BCBSM, ranging from a
clerk, to accounting and lastly a Customer Service Representative
on the phones. I answered benefit questions to subscribers as
well as calmed angry subscribers when necessary. I also did
some written inquires when needed. I attended a 12-week course
on benefits interpretation.

4. 1984-1986 Worked various retail stores as a cashier/customer service
position during high school
References
Brian Metzger, RN: (734) 285-6719
Shanna Hoenig, RN: (313) 972-4065
Patty Rouse: (734) 368-7702
Valarie Gunn: (313) 916-4493