Sonya Casiano is a medical practice assistant with over 20 years of experience in various healthcare settings. She is fluent in English and Spanish with strong communication, organizational, and problem-solving skills. Her experience includes handling medical records, receptionist duties, scheduling appointments, and coordinating transportation. She has a degree in Health Science and certifications in advocacy and sexual assault intervention.

1. Sonya Casiano
610 Waring Ave apt 4F
Email: Scasiano@centerlight.org | Phone: 646-427-1994
Qualifications:
 Fluent in English and Spanish
 Skilled at handling multiple tasks and projects
 Able to relate to people at any level of Business and Management
 Excellent communications skills both written and oral
 Effective problem solving, organized and great team player
Skills:
 Microsoft Office 2010; Word, Excel and Outlook
 Word Perfect, People Soft, Database Access, Paradox8, Plexis and Champs32, Medecision
Prod xd7, McKesson, Citrix Mxtranscribe
Program:
 Certified by the New York Dept. of Health, SAVI Advocate
Education:
 Touro College Southern, New York, NY
 Associates of Health Science, 1997
 Credited course taken in: Child Abuse and Drug Substance Abuse
 The Mount Sinai Sexual Assault and Violence Intervention 2001
Experience:
Medical Practice Assistant New York 2002-Present
 Files, distributes, prepares, and retrieve medical records, in accordance with
Policy and Procedures, including but not limited to thinning, hospital admission,
and discharge analysis and chart audit.
 Covers receptionist/Member Services Role for breaks, lunches and during
vacation.
 Performs general office duties, as photocopying, faxing, typing, filing, phone calls
etc.
 Provides coverage for all other Medical Practice Assistants in other sites nearby,
during vacations.
 Coordinates transportation and handles transportation issues as needed.
Communicates issues to transportation department as appropriate.
 Responsible for processing requests for release of health information.
 Responsible for enforcing and tracking the out-guide systemfor medical record
requests.

2.  Investigates and assists in resolving customer issues in a timely, accurate, and
courteous manner. This includes working with the other departments to resolve
the source of the problem(s).
 Responsible for follow up with internal and external customers regarding
inquiries, appointments, on-site customer issues including any walk-in traffic for
our Center Light facility. Escalates internal issues as needed and as appropriate.
 Communicating in a culturally sensitive manner and documenting all calls in internal
systems.
 Coordinates with Medical Management department to obtain Prior Authorizations for
specialized services.
 Responsible for scheduling all specialty consultations, including but not limited to
psychiatry, podiatry, lab/home draws and acupuncture.
 Responsible for informing customers via mail and or phone regarding all future
appointment.
 Responsible for scheduling annual, semi-annual PCP and CBPCP appointments.
 Retrieves, prints, and processes MD notes from MDX Transcribe and any shared drives
and schedules appointments as appropriate.
 Responsible for completing reports/documentation regarding appointments in our
computer systems.
 Responsible for the billing and coding process.
 Performs other duties as assigned.
Centerlight Healthcare Systems
New York, NY 2001-2002
Office Coordinator
 Processes requests for PCW/HHA assignments
 Tracks patients’ progress with vendor agencies
 Maintains PCW/HHA personnel records and keeps Business Manager informed regarding
missing documentation and PCW/HHA duty sheets
 Inputs patient’s PCW/HHA schedule and any changes to that schedule into the Comprehensive
Care Management Computer system
 Audits billing information
 Process request for medical DME and CCM patients and maintain proper documentation
 Perform general clerical duties and related function
 Coverage for receptionist and other business personnel/medical practice staff as required and
other duties as assigned

3. Transportation Coordinator
 Coordinates transportation for all patients related transport needs
 Makes log of all transportation appointments
 Follows up on all incident reports and center no-shows
 Discuss daily issues with on-site Supervisor and other duties as assigned
Mount Sinai Hospital New York, NY 2000-2001
Department Post Graduate School
Administrative Assistant
 Coordinate Dean’s Lecture Series
 Grounds Rounds and Educational courses
 Make all travel arrangements and hotel accommodations
 Coordinate dinner arrangements for guest
 Coordinate all incoming and outgoing correspondence (letter of confirmation, CME Certificates,
Brochures for courses and Registration forms
 Arrange all Itineraries for all Dean’s Lecture speakers
The Gemological Institute of America New York, NY 1997- 2000
Educational Services/ Administrative Assistant
 Seminar Program Advisor: advised on all matters pertaining to certificates in field of Gemology
Educational Department Accountant (submits monthly deposits and maintained detailed records
of all expenses
 Written correspondence to confirm student status
 Maintain database for all extension and seminar classes
Uptown Pediatrics New York, NY 1994-2014
Office Assistant
 Maintain all permanent medical records
 Coordinate weekly incoming and outgoing memos and correspondence
 Scheduling all patient appointments and collecting copay payments
 Verifying insurance eligibility