1. Patricia Bieneman
6716 Pheasant Trail
Cary, IL 60013
847-727-1531
bpjks@ameritech.net
Profile
Highly skilled, professional, well organized and experienced administrative assistant
providing support to top level management. Areas of expertise include:
Office Management
Reputation for dependability, credibility and stable work history
Exceptional communication/interpersonal skills
Discreet management of confidential information
Strong organizational skills
Excellent customer service skills
Professional Experience
Clinical Support Asst.
Advocate Good Shepherd Hospital 2012 - Present
Provide support to physicians and nurses to deliver quality care and satisfaction to
patients
Meet and greet patients/families/visitors and assist if needed
Answer phones and assist callers, take messages or transfer to appropriate person
Page physician’s and respond to their requests for information and assistance, like
printing reports or results
Tracking of labs, and all testing for patients are completed in timely manner
Watching screens and keeping up to date with Bed Board, Tele-Tracking and First
Connections
Generate and distribute Bed Board admissions
Place appropriate consents, check lists and related forms in patient’s charts
Page/contact all appropriate people for traumas, stroke and cardiac alerts and
complete proper paperwork
Scan patient’s charts, ensuring labeling and accuracy of patient’s charts
Fax and/or copy patients information, results, or needed paperwork to other
departments, doctors, or facilities
Assist with transporting patient’s for testing
Participates in quarterly meetings, inventory, ordering and performing daily checks on
office equipment
Place work orders on defective office or medical equipment

2. Nutritional Asst.
Advocate Good Shepherd Hospital 2010 - 2012
Provided a high quality meal service to our patients and customers
Assisted in the delivery of patient care by conducting various responsibilities to include
taking patient meal orders, assisting in food preparation/distribution of patient trays
Developed new patient relations through personal and telephone contact
Operated cash register in cafeteria, ringing up items purchased by employees/visitors
Maintained dining area clean and organized
Prepared and set up caterings for hospital functions/meetings
Trained new hostesses
Regional Vice Presidents Assistant
US Advisors Insurance Company 2008 - 2010
Implemented a variety of administrative duties for the Regional Vice President
Scheduled appointments, meetings, conference calls and travel arrangements
Maintained calendars on Outlook, Goldmine and Plaxo
Prepared client files and materials for appointments and seminars
Maintained database and software/program updates.
Ran Term Life, Disability and LTC proposals
Completed insurance applications for clients on Laser App
Ordered paramed exams for clients applying for insurance
Provided back up assistance for front desk receptionist
Administrative Assistant
CAL Financial, Inc. 2000 - 2008
Provided an array of administrative duties for President of the company
Coordinated appointments, meetings, travel arrangements.
Maintained ACT client and calendar database
Updated computer software and performed weekly back up
Interviewed and trained new employees
Compiled time sheets for payroll
Ran proposals for individual/group Health, Life, Disability and LTC Insurance
Prepared monthly reports for agents in field
Purchased office supplies for company
Opened and distributed mail
Ensured office was organized and ran properly while President of company out of office
Manager
Top Video 1991 - 1999
Administered a variety of management and administrative duties
Directed interviews, hired and trained new employees
Created employee work schedules
Compiled time cards for payroll
Conducted monthly employee meetings
Ordered weekly movies/store supplies from distributors, while staying within budget
Developed ways to promote new movies/monthly specials
Entered new movies into computer database and prepared for rental

3. Maintained customer database
Laboratory Assistant II
NATLSCO/Kemper Insurance 1980 - 1991
Provided various clerical duties for Lab Manager
Entered samples to be analyzed into management computer system
Trained new Laboratory Assistants
Evaluated Lab Assistants I & II for manager’s yearly report
Produced invoices on Harris Computer System
Handled past due invoices
Ordered office supplies
Computer/Other Skills
Office Management, Executive Support, Customer Service
Database Administration, Records Management, Calendaring, Travel Coordination
Front-Desk Reception, Switchboard
Microsoft Word, Power Point, Excel, Outlook, Windows, ACT, Goldmine, Plaxo, Agilysys,
Visions, Care Connections, Teletracking, First Connections, Lawson, Copiers, Scanners,
Fax Machines, Post Meters, Cash Register
Education
Cary Grove High School
High School Diploma
Kemper Insurance Courses
Word Perfect Advanced Functions
Lotus 1,2,3
Word Perfect 5.0 Basics
Practical English & Command of Word
Dataspan Training Course
Howard Johnson’s O’Hare
Telephone Collections of Overdue Bills Course
McHenry County College
Introduction to Data Processing Course References
Available upon request