1. Gloria Carter
901 Chalk Level Rd Apt. K12 Durham, NC 27704
Email: gjccarter@gmail.com Phone: 407-394-7862
Experience
Duke Clinical Research Institute - Clinical Research Informatics: Staff Assistant
May 2013 - present
Durham, North Carolina
Perform administrative, secretarial, and budgetary duties of a complex and confidential nature in support of
Clinical Research Informatics staff and project activities.
Provides administrative support for department Associate Director, Project Managers and Project Leads
Provide administrative support to 2 large complex projects
Prepare spreadsheets, letters, reports, and minutes, ensuring factual correctness and correct format,
spelling & grammar
Assisted with train other administrative staff in the department
Inventory and maintain project specific supplies; order, receive, and distribute to team and at meetings
Assisted with the created and maintenance of project specific working processes
Assisted with the creation and maintenance of projects specific history files
Arrange and facilitate logistics for meetings both on-site and off-site to include conference rooms,
audio/visual equipment, materials, catering, identification of location and attendees. Attend meetings
and take meeting minutes when necessary
Facilitates large webinars that average 100 attendees
Liaison with internal & external clients as needed, i.e. meeting planning and WebEx meetings
Coordinate and provide WebEx training to presenters for Grand Rounds
Coordinates travel arrangements for meetings
Assist with the review and management of the trial budgets
Make travel arrangements, conference registrations, and complete and process expense reports and
follow thru the SAP system
Duke Clinical Research Institute - Clinical Operations: Staff Assistant
Sept 2011 - March 2013
Durham, North Carolina
Performed administrative, secretarial, and budgetary duties in support of Clinical Operations Neurosciences
Therapeutic Area Assistant Director and staff.
Acted as staff support for2 departments that included 3 Project Leads and Clinical Trial Manager and
additional team members totaling 14
Coordinate the departmental employee interview/hiring process, including; completing appropriate
Human Resources forms, liaison with external agencies, scheduling interviews, meeting & escorting
potential candidates, and coordinating internal and external written & verbal communications
Assist in the introduction of new employees to the department, including greeting the employee on
their first day of employment, providing an overview of Clinical Operations Neurosciences Medicine,
coordinating badges, parking passes, logons, and appropriately answering or referring questions
Assist with facilities support/employee seating, i.e. cubicle preparation, employee moves, updates
regarding new hires to seating and organization charts
2. Managed and coordinated travel arrangements (national and international), processed expense
documentation
Serve as the SAP resource for department specific orders and charges Organized , maintained and
managed hard copy and electronic training files for the department
Maintained and generated resourcing and utilization reports for the department
Scheduled and participated in department meetings, generated meeting minutes, prepared agendas and
related materials for the meetings
Scheduled and Set Up Webinars for the department
Set up and maintain files of records, reports and correspondence required for reference and efficient
operation of the department
Maintained the assistant director, project leader and clinical trials manager’s calendar to include
scheduling meetings, arranging appointments and making travel reservations
Type letters, reports, records and other related forms from rough draft, ensuring correctness in format,
spelling and grammar
Answer telephone, take messages, screen calls for assistant director and reply to questions in
accordance with instructions and DCRI procedures and policies; transmit information to and from the
assistant director
Operate office equipment to include PCs, copy machines, calculators and fax machines, as required
Worship Center Orlando, Inc.: Executive Assistant
Nov 2010 - Sept 2011
Orlando, Florida
Provided coordination and acted as liaison for and on behalf of the Director.
Provided high level administrative support for the CEO of the company
Managed Director’s travel arrangements and coordinated pre-planning of trips
Handled confidential information, materials, correspondence and documents
Drafted correspondence, memoranda etc. for the CEO
Prepared demographical reports for research purposes
Acted as liaison with state and local government officials
Performed all levels of clerical functions
Scheduled meetings and conference calls utilizing Outlook
Set up webinar meetings
Booked seminars, concerts, conferences and planned conventions, organized large scale meetings
McClane Tessistore, PA: Administrative Assistant
Oct 2006 - June 2010
Orlando, Florida
Provided professional administrative support while prioritizing and completing multiple tasks simultaneously.
Managed front desk / lobby area
Answered high volume of incoming calls while handling in-person inquiries from clients and colleagues
Calendared attorney and client meetings
Handled deposition and conference schedules and logistics
Set up and managed confidential client files
Handled accounts payable and receivables
Administered collections and account research
Provided clerical assistance to paralegals and attorneys
Assisted with document production and preparation for trials
3. McCary Preparatory School: Administrative Assistant
July 2004 - June 2006
Tallahassee, Florida
Provided assistance to the Vice Principal of the school.
Managed front desk
Maintained student files
Calendared school events, PTA meetings, parent teacher conferences, etc.
Maintained grant reports
Handled accounts payable and receivables
Florida State University: Financial Counselor
July 2000 - July 2004
Tallahassee, Florida
Acted as a liaison between the alumni and financial reporting agencies
Provided guidance for alumni and returning students regarding federal regulations and policies
Processed monthly billing statements
Reconciled and maintained financial accounts and records
Collaborated with collection agencies & credit reporting agencies
Drafted correspondence, memoranda etc. for alumni and returning students
Tallahassee Democrat: Financial Account Representative
April 1992 -July 2000
Tallahassee, Florida
Provided account management for team sales representatives
Managed advertising accounts
Prepared monthly financial statements
Managed Accounts receivable
Managed Accounts payable
Administered Collections
Processed credit applications and reviewed credit reports for approval
Liaison between client and sales representatives
Education:
Associates in Arts - Tallahassee Community College. Bachelors – Business Administration, American
Public University. Expected graduation date October/2016.
Computer experience:
Microsoft Office - Word, PowerPoint, Excel, Publisher, Access, Cisco WebEx, Central Desk Top, SharePoint ,
Qualtrics and Duke Mailman Mail List.