Gloria Carter has over 20 years of experience providing administrative support. She is currently a Staff Assistant at the Duke Clinical Research Institute where she performs administrative duties for projects, arranges meetings and travel, and facilitates trainings. Previously, she held administrative roles at Worship Center Orlando, McClane Tessistore law firm, McCary Preparatory School, and Florida State University. She is pursuing a Bachelor's degree in Business Administration and has extensive experience with Microsoft Office, WebEx, and other software.

1. Gloria Carter
901 Chalk Level Rd Apt. K12 Durham, NC 27704
Email: gjccarter@gmail.com Phone: 407-394-7862
Experience
Duke Clinical Research Institute - Clinical Research Informatics: Staff Assistant
May 2013 - present
Durham, North Carolina
Perform administrative, secretarial, and budgetary duties of a complex and confidential nature in support of
Clinical Research Informatics staff and project activities.
 Provides administrative support for department Associate Director, Project Managers and Project Leads
 Provide administrative support to 2 large complex projects
 Prepare spreadsheets, letters, reports, and minutes, ensuring factual correctness and correct format,
spelling & grammar
 Assisted with train other administrative staff in the department
 Inventory and maintain project specific supplies; order, receive, and distribute to team and at meetings
 Assisted with the created and maintenance of project specific working processes
 Assisted with the creation and maintenance of projects specific history files
 Arrange and facilitate logistics for meetings both on-site and off-site to include conference rooms,
audio/visual equipment, materials, catering, identification of location and attendees. Attend meetings
and take meeting minutes when necessary
 Facilitates large webinars that average 100 attendees
 Liaison with internal & external clients as needed, i.e. meeting planning and WebEx meetings
 Coordinate and provide WebEx training to presenters for Grand Rounds
 Coordinates travel arrangements for meetings
 Assist with the review and management of the trial budgets
 Make travel arrangements, conference registrations, and complete and process expense reports and
follow thru the SAP system
Duke Clinical Research Institute - Clinical Operations: Staff Assistant
Sept 2011 - March 2013
Durham, North Carolina
Performed administrative, secretarial, and budgetary duties in support of Clinical Operations Neurosciences
Therapeutic Area Assistant Director and staff.
 Acted as staff support for2 departments that included 3 Project Leads and Clinical Trial Manager and
additional team members totaling 14
 Coordinate the departmental employee interview/hiring process, including; completing appropriate
Human Resources forms, liaison with external agencies, scheduling interviews, meeting & escorting
potential candidates, and coordinating internal and external written & verbal communications
 Assist in the introduction of new employees to the department, including greeting the employee on
their first day of employment, providing an overview of Clinical Operations Neurosciences Medicine,
coordinating badges, parking passes, logons, and appropriately answering or referring questions
 Assist with facilities support/employee seating, i.e. cubicle preparation, employee moves, updates
regarding new hires to seating and organization charts

2.  Managed and coordinated travel arrangements (national and international), processed expense
documentation
 Serve as the SAP resource for department specific orders and charges Organized , maintained and
managed hard copy and electronic training files for the department
 Maintained and generated resourcing and utilization reports for the department
 Scheduled and participated in department meetings, generated meeting minutes, prepared agendas and
related materials for the meetings
 Scheduled and Set Up Webinars for the department
 Set up and maintain files of records, reports and correspondence required for reference and efficient
operation of the department
 Maintained the assistant director, project leader and clinical trials manager’s calendar to include
scheduling meetings, arranging appointments and making travel reservations
 Type letters, reports, records and other related forms from rough draft, ensuring correctness in format,
spelling and grammar
 Answer telephone, take messages, screen calls for assistant director and reply to questions in
accordance with instructions and DCRI procedures and policies; transmit information to and from the
assistant director
 Operate office equipment to include PCs, copy machines, calculators and fax machines, as required
Worship Center Orlando, Inc.: Executive Assistant
Nov 2010 - Sept 2011
Orlando, Florida
Provided coordination and acted as liaison for and on behalf of the Director.
 Provided high level administrative support for the CEO of the company
 Managed Director’s travel arrangements and coordinated pre-planning of trips
 Handled confidential information, materials, correspondence and documents
 Drafted correspondence, memoranda etc. for the CEO
 Prepared demographical reports for research purposes
 Acted as liaison with state and local government officials
 Performed all levels of clerical functions
 Scheduled meetings and conference calls utilizing Outlook
 Set up webinar meetings
 Booked seminars, concerts, conferences and planned conventions, organized large scale meetings
McClane Tessistore, PA: Administrative Assistant
Oct 2006 - June 2010
Orlando, Florida
Provided professional administrative support while prioritizing and completing multiple tasks simultaneously.
 Managed front desk / lobby area
 Answered high volume of incoming calls while handling in-person inquiries from clients and colleagues
 Calendared attorney and client meetings
 Handled deposition and conference schedules and logistics
 Set up and managed confidential client files
 Handled accounts payable and receivables
 Administered collections and account research
 Provided clerical assistance to paralegals and attorneys
 Assisted with document production and preparation for trials

3. McCary Preparatory School: Administrative Assistant
July 2004 - June 2006
Tallahassee, Florida
Provided assistance to the Vice Principal of the school.
 Managed front desk
 Maintained student files
 Calendared school events, PTA meetings, parent teacher conferences, etc.
 Maintained grant reports
 Handled accounts payable and receivables
Florida State University: Financial Counselor
July 2000 - July 2004
Tallahassee, Florida
Acted as a liaison between the alumni and financial reporting agencies
 Provided guidance for alumni and returning students regarding federal regulations and policies
 Processed monthly billing statements
 Reconciled and maintained financial accounts and records
 Collaborated with collection agencies & credit reporting agencies
 Drafted correspondence, memoranda etc. for alumni and returning students
Tallahassee Democrat: Financial Account Representative
April 1992 -July 2000
Tallahassee, Florida
Provided account management for team sales representatives
 Managed advertising accounts
 Prepared monthly financial statements
 Managed Accounts receivable
 Managed Accounts payable
 Administered Collections
 Processed credit applications and reviewed credit reports for approval
 Liaison between client and sales representatives
Education:
Associates in Arts - Tallahassee Community College. Bachelors – Business Administration, American
Public University. Expected graduation date October/2016.
Computer experience:
Microsoft Office - Word, PowerPoint, Excel, Publisher, Access, Cisco WebEx, Central Desk Top, SharePoint ,
Qualtrics and Duke Mailman Mail List.