1. ,
SUMMARY
HIGHLIGHTS
EXPERIENCE
10/2011 to Current
08/2008 to 10/2011
MATTOX
, TN 38053| C: 901 315-7980 |rmattox@uthsc.edu
Problem resolution Schedule management
Self-starter Computer Proficiency
Deadline-oriented Patient charting
Staff motivation Health insurance processing
Employee training and Medical billing
development Patient care advocacy
Travel administration Telephone Skills
Proofreading Public Speaking
Customer Service
Data Entry
Sr. Benefits Specialist
UTHSC-Human Resources
Human Resources- Receive FMLA request and process for approval/denial
which includes: reviewing medical documentation, sending
correspondence, etc., maintaining a file system for each request and
supporting documentation, counseling employees/departments on their
rights under the FML Act, familiar with the FML Act, policies, procedures
and any DOL changes and updates, reviewing medical documentation,
sending correspondence/paperwork etc.
Training on both FMLA and Sick Leave Bank for employees on campus,
coordinating the annual SLB open enrollment May-June that require
submitting paperwork to payroll for any FML/SLB payroll issues;
submitting a quarterly SLB report to Chancellor, Chief of Staff, VP & CHO,
HR Director, etc., provides information upon request to the Benefits
Team Leader or HR Director; contacting employee family members other
institutions, doctors' offices, hospitals when required.
Personnel Service Asst/ Temp pool Coordinator
UTHSC- Human Resources
Responsible for $1,000,000.00 Temp Pool budget, scheduled and
conducted interviews, prepared recruitment data and sent work
assignments to departments, and briefed Temp Pool employees on
responsibilities and reporting location; prepared employment offer
correspondence for Temp Pool employees that included drug screening
information, background check, reference information and education;
contacted and assisted Temp Pool employees obtaining information for
payroll, login issues, verification , problems; and audited work/hours of all
the Temp Pool employees.
Scheduled and maintained appropriate staffing levels for Temp Pool staff
in multiple disciplines on the UTHSC campus i.e., administrative,
research, facilities and campus police.
Interface with employment recruiters to coordinate temporary to
permanent status changes for Temp Pool employees.
Coordinated offsite recruitment as assigned.
Audit work of all temporary help pool employees on an ongoing basis and
report performance deficiencies to the Employment Team Leader.
Perform electronic time entry and contact department supervisors on
missed times
Assists in ordering, care, maintenance, and utilization of department
RENIT
A7866 Sweet Bark Rd Millington
Committed and motivated Administrative Assistant with exceptional customer service and
decision making skills. Strong work ethic, professional demeanor and great initiative.

2. 06/2007
04/2007
01/2007
10/2006
02/2006
09/2004
equipment, supplies and inventories.
Travel arrangements for staff.
Posted invoices into the IRIS system, researched vendor statements,
filed paid and unpaid invoices; compiled payroll data reports and
processed bi-weekly transfer of payroll data to IRIS.
Compiled billing data reports and processed billing reports for
department business managers, transferred position aids in coordination
of off-site recruitment activities, reconciled procurement card, pulled
multiple internal management reports from iLogin and IRIS software to
reconcile time and billing for department payroll and filling.
08/2008 Personnel Service Asst
UTHSC-Human Resources
Completed the employment verification process which included:
securing, entering, and updating all information related to employee
demographic information into a database and accurately updating
employee personnel files and records.
Completed county, federal, and national criminal searches, driver history
reports, national sex offender searches, employment/education
verification, SSN trace, address history, Form I-9 verifications.
Maintained human resources filing system, including electronic logs;
prepared synopsis of information contained in each file, prepared Excel
worksheets and spreadsheets maintained on a shared drive.
Verified education, employment, licensure history information provided
by the applicant with the appropriate companies and schools.
Completed monthly personnel file audits to ensure that files met UTHSC
requirements; maintained, organized and cataloged compliance
packets.
06/2007 Administrative Service Asst.
UTHSC-Human Resources
Assisted with the administration of the day-to-day operations of human
resources functions and duties.
Carried out responsibilities in the following functional areas:
departmental development, employee relations, training and
development, benefits, compensation, organization development,
executive administration, and employment.
Helped with the implementation of services, policies, and programs
through HR staff; report to the HR director, and assisted company
managers with HR issues.
04/2007 Administrative Aide
UTHSC-Department of General Surgery
Coordinated third-year medical student's educational paperwork,
scheduled Grand rounds speakers, CME credits, processed department
travel requests/expenses/timesheets entered students grades
01/2007 Secretary
UTHSC-College of Dentistry
Answered multi-line phone system, copied and filed invoices, greeted
guests, booked appointments, and performed other duties as assigned.
10/2006 Sr. Secretary
UTHSC-Finance & Operations (Temp)
Scheduled meetings, updated Outside Interest Disclosure Forms,
updated Matching Cost Share Log files, extracted procurement card
forms from ledger, delivered various documents on campus, entered UPS
invoices into IRIS, filed invoices from ledger sheets, maintained various
letters and performed other general office duties.
06/2005 Secretary II
Tennessee Technology Center
Helped students with Career Choices, scheduled and monitored general
aptitude tests, opened and distributed incoming and outgoing mail,
typed confidential correspondence, maintained the appointment
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3. 10/2001
11/1998
01/1989
May 1988
SKILLS
calendar for office manager, transcribed minutes from the staff
meetings, spoke at various high schools regarding Vo-Tech benefits.
Current Executive Assistant
New Salem MBC
Provided administrative support to the Pastor and church members,
typed confidential correspondence, maintained the pastor's calendar,
coordinated meetings for the Pastor: transcribed staff meeting minutes,
coordinated upcoming events, participated in integration of all new
members, filed invoices, made copies, and faxed various documents,
makes travel arrangements for the Pastor.
Financial Manager.
Home care ministry.
08/2001 Outreach Coordinator/Office Manager
Cocaine & Alcohol Awareness Program.
Processed insurance payments of each client and counselor session,
maintained Excel spreadsheet, supervised five clerks on a daily basis,
maintained the business calendar for the Director, scheduled meetings
and conference calls, interviewed clients regarding their visit, spoke at
various churches/communities regarding the Literacy Program.
Office Manager for Cocaine & Alcohol Awareness Program.
07/1998 Customer Service Representative
United States Postal Service
Resolved customer complaints via the telephone and tracked orders,
copied and filed directories which included: street addresses, zip codes,
keyed incorrect zip codes, proofread documents, performed general office
duties, made copies of all checks, ordered office supplies, and traveled.
Handle checks and cash money for deposit
Diploma
Raleigh Egypt High School
Certified Program in FMLA & ADA Nashville, Tennessee Certified of Completion in
FMLA Master Class
ADA, administrative support, Benefits, billing, budget, counselor, counseling,
database, documentation, employee relations, filling, Finance, Forms,
functional, general office duties, Home care, Human Resources, insurance,
ledger, letters, meetings, Excel, manager, organization development, payroll,
personnel, phone system, policies, procurement, recruitment, reporting,
research, spreadsheets, staffing, proofreading, make travel arrangements,
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EDUCATION