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Karice A. Duncan
dkarice@yahoo.com
816-985-2669
Objective: To obtain a position that will utilize my management and organizational
skills and my desire for providing quality customer service to internal and external
clients.
Education: Avila University, BS Healthcare Administration Course Work:
Human Resources Strategic Management
Managed Healthcare Organizational Development
Healthcare Planning and Marketing Healthcare Leadership
Healthcare for Elderly
Work experience
December 2, 2014– Kids TLC, Inc.
Principal Responsibilities: Accounts Receivable Specialist
 Prepare, review and send client statements, research denials and follow up with insurance
companies and clients
 Research and resolves billing invoices and insurance problems
 Responsible for handling customer accounts inquiries concerning sensitive information
accordance to HIPAA
 Conduct account audits and report outcomes to leadership
 Provider customer service to internal and external clients on accounts
 Identify and resolve billing complaints.
April 2014– Present City of Olathe, Olathe, KS (Seasonal Position) Parks & Recreation
Principal Responsibilities: Customer Services Rep.
 Excellent verbal and written communication skills
 Extremely productive in a high volume
 Self-motivated and willing to go out of the way to achieve excellent customer service
 Answer inbound calls and support customers in their needs
 Interaction with multiple levels of management
 Conduct membership sales and updates

February 2006- December 2013 Swope Health Services Kansas City, MO
Principal Responsibilities: Project Coordinator
 Ability to multi-task in a fast pace office setting
 Utilize my organizational skill to support the leadership and clients.
 Optimizes the Chief Medical Officer (CMO) and Medical Director time utilization by
managing daily meeting schedules, appointment calendar, coordinates on –site
logistics
 Provide quality and prompt customer services to our internal and external clients
 Answered billing question to external clients
 Attends meetings, plans, coordinates, and oversees projects to completions; tracks
decisions and action items that emerge from discussions; analyzes and synthesizes this
information for dissemination to group members. Researches and resolves relevant
issues.
 Acts as primary link between the CMO and other members of management, personnel
and client base.
 Reconcile account payable for clinic
 Account payable duties such as paying monthly rent, clinic certification, and ensuring
PRN staff payroll is processed
 Track PRN provider time sheets
 Point of contact with contracted insurance plans
 Reviewed and audited charts and coding procedures
 Provided follow up and research claim denials
 Manage Provider CME, Association Dues and Licensure Applications, and Travel
Management for Staff
 Ensure clinics maintain appropriate licensers.
 Coordinated and raise funds for Swope’s Race for the Cure team.
 Assisted in Swope events (Treat Town, Annual Event and College Send Off)
 Develop providers schedules within the EMR system
 Manage providers patients load and appropriate scheduling
 Support clinic staff with daily clinic need and appropriate training schedules
 Coordinates Provider Schedules to include approval of leave request submitted by
each Provider that vary in scope and scale; ensure compliance with negotiated
timelines and financial allocations
 Create and maintain on-call schedules for provider staff. Act as liaison with the on-call
vendor.
 Proficient in Microsoft Office software (Power Point, Excel, Access, Word, Visio)
 Provided training to staff on the EMR scheduling system
 Provided oversight and coordinated clinical training for provider and support staff
 Site Coordinator for Missouri Tele health Network (Thompson Center for Autism)
 Utilize Lawson and Sharepoint systems
2001 - 2006 Comprehensive Health of PPKM- Patty Brous Overland Park, KS
PT AppointmentScheduler - 2001 - 2003
Administrative Clinic Manager - 2003 - 2006 (promotion)
 Full management of clinical workforce of 20+ employees in a medical
environment
 Maintenance of financial budget for the clinic to include cash handling, daily
deposits, and loss/theft control.
 Manage advanced level projects directly related to the clinic
 Worked with Director of Security and Operations in implementing safe
protocols for all staff
 Coordinated ordering of medical and office supplies to maintain reasonable budget
purchases
 Served on the Human Resources Task Force Team to execute goals and
address concerns with regard to my staff
 Daily patient scheduling along with coordinating physician's daily schedule for
other locations.
2002 -2004 Vanguard Airlines Kansas City, MO
Flight Attendant
 Preformed safety procedures to clients during flight
 Provide a high quality of customer services to traveling clients
 Ensure that flight checks was completed and secured safety equipment
 Completed daily logs of flight details
1996– 2002 T he First National Bank of Olathe Overland Park, KS
Teller - 1996 -1998
SBA Loan Clerk —1998 -2000
 High level customer service
 Production of reports utilizing all components of the Microsoft Office Suite.
 Management of filing and phone systems while servicing the customers
 implementation of Loan insurance systems to assist with productivity and timeliness
of payment processing
Skills & Abilities:
Sales Proficiency in Microsoft Office
Computer aptitude Medical billing
Customer Services Strong interpersonal and verbal communication
Self motivated Budgeting
Schedule Management

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K.Duncan

  • 1. Karice A. Duncan dkarice@yahoo.com 816-985-2669 Objective: To obtain a position that will utilize my management and organizational skills and my desire for providing quality customer service to internal and external clients. Education: Avila University, BS Healthcare Administration Course Work: Human Resources Strategic Management Managed Healthcare Organizational Development Healthcare Planning and Marketing Healthcare Leadership Healthcare for Elderly Work experience December 2, 2014– Kids TLC, Inc. Principal Responsibilities: Accounts Receivable Specialist  Prepare, review and send client statements, research denials and follow up with insurance companies and clients  Research and resolves billing invoices and insurance problems  Responsible for handling customer accounts inquiries concerning sensitive information accordance to HIPAA  Conduct account audits and report outcomes to leadership  Provider customer service to internal and external clients on accounts  Identify and resolve billing complaints. April 2014– Present City of Olathe, Olathe, KS (Seasonal Position) Parks & Recreation Principal Responsibilities: Customer Services Rep.  Excellent verbal and written communication skills  Extremely productive in a high volume  Self-motivated and willing to go out of the way to achieve excellent customer service  Answer inbound calls and support customers in their needs  Interaction with multiple levels of management  Conduct membership sales and updates  February 2006- December 2013 Swope Health Services Kansas City, MO Principal Responsibilities: Project Coordinator  Ability to multi-task in a fast pace office setting  Utilize my organizational skill to support the leadership and clients.  Optimizes the Chief Medical Officer (CMO) and Medical Director time utilization by managing daily meeting schedules, appointment calendar, coordinates on –site
  • 2. logistics  Provide quality and prompt customer services to our internal and external clients  Answered billing question to external clients  Attends meetings, plans, coordinates, and oversees projects to completions; tracks decisions and action items that emerge from discussions; analyzes and synthesizes this information for dissemination to group members. Researches and resolves relevant issues.  Acts as primary link between the CMO and other members of management, personnel and client base.  Reconcile account payable for clinic  Account payable duties such as paying monthly rent, clinic certification, and ensuring PRN staff payroll is processed  Track PRN provider time sheets  Point of contact with contracted insurance plans  Reviewed and audited charts and coding procedures  Provided follow up and research claim denials  Manage Provider CME, Association Dues and Licensure Applications, and Travel Management for Staff  Ensure clinics maintain appropriate licensers.  Coordinated and raise funds for Swope’s Race for the Cure team.  Assisted in Swope events (Treat Town, Annual Event and College Send Off)  Develop providers schedules within the EMR system  Manage providers patients load and appropriate scheduling  Support clinic staff with daily clinic need and appropriate training schedules  Coordinates Provider Schedules to include approval of leave request submitted by each Provider that vary in scope and scale; ensure compliance with negotiated timelines and financial allocations  Create and maintain on-call schedules for provider staff. Act as liaison with the on-call vendor.  Proficient in Microsoft Office software (Power Point, Excel, Access, Word, Visio)  Provided training to staff on the EMR scheduling system  Provided oversight and coordinated clinical training for provider and support staff  Site Coordinator for Missouri Tele health Network (Thompson Center for Autism)  Utilize Lawson and Sharepoint systems 2001 - 2006 Comprehensive Health of PPKM- Patty Brous Overland Park, KS PT AppointmentScheduler - 2001 - 2003 Administrative Clinic Manager - 2003 - 2006 (promotion)  Full management of clinical workforce of 20+ employees in a medical environment  Maintenance of financial budget for the clinic to include cash handling, daily deposits, and loss/theft control.  Manage advanced level projects directly related to the clinic  Worked with Director of Security and Operations in implementing safe protocols for all staff  Coordinated ordering of medical and office supplies to maintain reasonable budget purchases  Served on the Human Resources Task Force Team to execute goals and
  • 3. address concerns with regard to my staff  Daily patient scheduling along with coordinating physician's daily schedule for other locations. 2002 -2004 Vanguard Airlines Kansas City, MO Flight Attendant  Preformed safety procedures to clients during flight  Provide a high quality of customer services to traveling clients  Ensure that flight checks was completed and secured safety equipment  Completed daily logs of flight details 1996– 2002 T he First National Bank of Olathe Overland Park, KS Teller - 1996 -1998 SBA Loan Clerk —1998 -2000  High level customer service  Production of reports utilizing all components of the Microsoft Office Suite.  Management of filing and phone systems while servicing the customers  implementation of Loan insurance systems to assist with productivity and timeliness of payment processing Skills & Abilities: Sales Proficiency in Microsoft Office Computer aptitude Medical billing Customer Services Strong interpersonal and verbal communication Self motivated Budgeting Schedule Management