1. Karice A. Duncan
dkarice@yahoo.com
816-985-2669
Objective: To obtain a position that will utilize my management and organizational
skills and my desire for providing quality customer service to internal and external
clients.
Education: Avila University, BS Healthcare Administration Course Work:
Human Resources Strategic Management
Managed Healthcare Organizational Development
Healthcare Planning and Marketing Healthcare Leadership
Healthcare for Elderly
Work experience
December 2, 2014– Kids TLC, Inc.
Principal Responsibilities: Accounts Receivable Specialist
 Prepare, review and send client statements, research denials and follow up with insurance
companies and clients
 Research and resolves billing invoices and insurance problems
 Responsible for handling customer accounts inquiries concerning sensitive information
accordance to HIPAA
 Conduct account audits and report outcomes to leadership
 Provider customer service to internal and external clients on accounts
 Identify and resolve billing complaints.
April 2014– Present City of Olathe, Olathe, KS (Seasonal Position) Parks & Recreation
Principal Responsibilities: Customer Services Rep.
 Excellent verbal and written communication skills
 Extremely productive in a high volume
 Self-motivated and willing to go out of the way to achieve excellent customer service
 Answer inbound calls and support customers in their needs
 Interaction with multiple levels of management
 Conduct membership sales and updates

February 2006- December 2013 Swope Health Services Kansas City, MO
Principal Responsibilities: Project Coordinator
 Ability to multi-task in a fast pace office setting
 Utilize my organizational skill to support the leadership and clients.
 Optimizes the Chief Medical Officer (CMO) and Medical Director time utilization by
managing daily meeting schedules, appointment calendar, coordinates on –site

2. logistics
 Provide quality and prompt customer services to our internal and external clients
 Answered billing question to external clients
 Attends meetings, plans, coordinates, and oversees projects to completions; tracks
decisions and action items that emerge from discussions; analyzes and synthesizes this
information for dissemination to group members. Researches and resolves relevant
issues.
 Acts as primary link between the CMO and other members of management, personnel
and client base.
 Reconcile account payable for clinic
 Account payable duties such as paying monthly rent, clinic certification, and ensuring
PRN staff payroll is processed
 Track PRN provider time sheets
 Point of contact with contracted insurance plans
 Reviewed and audited charts and coding procedures
 Provided follow up and research claim denials
 Manage Provider CME, Association Dues and Licensure Applications, and Travel
Management for Staff
 Ensure clinics maintain appropriate licensers.
 Coordinated and raise funds for Swope’s Race for the Cure team.
 Assisted in Swope events (Treat Town, Annual Event and College Send Off)
 Develop providers schedules within the EMR system
 Manage providers patients load and appropriate scheduling
 Support clinic staff with daily clinic need and appropriate training schedules
 Coordinates Provider Schedules to include approval of leave request submitted by
each Provider that vary in scope and scale; ensure compliance with negotiated
timelines and financial allocations
 Create and maintain on-call schedules for provider staff. Act as liaison with the on-call
vendor.
 Proficient in Microsoft Office software (Power Point, Excel, Access, Word, Visio)
 Provided training to staff on the EMR scheduling system
 Provided oversight and coordinated clinical training for provider and support staff
 Site Coordinator for Missouri Tele health Network (Thompson Center for Autism)
 Utilize Lawson and Sharepoint systems
2001 - 2006 Comprehensive Health of PPKM- Patty Brous Overland Park, KS
PT AppointmentScheduler - 2001 - 2003
Administrative Clinic Manager - 2003 - 2006 (promotion)
 Full management of clinical workforce of 20+ employees in a medical
environment
 Maintenance of financial budget for the clinic to include cash handling, daily
deposits, and loss/theft control.
 Manage advanced level projects directly related to the clinic
 Worked with Director of Security and Operations in implementing safe
protocols for all staff
 Coordinated ordering of medical and office supplies to maintain reasonable budget
purchases
 Served on the Human Resources Task Force Team to execute goals and

3. address concerns with regard to my staff
 Daily patient scheduling along with coordinating physician's daily schedule for
other locations.
2002 -2004 Vanguard Airlines Kansas City, MO
Flight Attendant
 Preformed safety procedures to clients during flight
 Provide a high quality of customer services to traveling clients
 Ensure that flight checks was completed and secured safety equipment
 Completed daily logs of flight details
1996– 2002 T he First National Bank of Olathe Overland Park, KS
Teller - 1996 -1998
SBA Loan Clerk —1998 -2000
 High level customer service
 Production of reports utilizing all components of the Microsoft Office Suite.
 Management of filing and phone systems while servicing the customers
 implementation of Loan insurance systems to assist with productivity and timeliness
of payment processing
Skills & Abilities:
Sales Proficiency in Microsoft Office
Computer aptitude Medical billing
Customer Services Strong interpersonal and verbal communication
Self motivated Budgeting
Schedule Management