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Owning End-to-end Application Experience With ThousandEyes

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Owning End-to-End
Application Experience
Angelique Medina
Head of Internet Intelligence and Product
Marketing
2
© 1992–2022 Cisco Systems, Inc. All rights reserved.
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Apps
Customer
DX
Your
People
Workforce
DX
Deliver stellar digital
experiences to users
Keep workers connected and
enjoying seamless app performance
Optimize and sustain the flow
of your digital supply chain
Holistic view into digital experience across your business
Infrastructure
Enterprise
DX
See and Improve Every Digital Experience
Your Your
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Digital
30%
Increase in 2 years
The new economy is
Source: The App Attention Index 2021, AppDynamics.
500M
By 2023
Source: IDC
Number of New Applications
Daily App Usage
85%
In 2021
Users considering apps critical
Source: The App Attention Index 2021
© 1992–2022 Cisco Systems, Inc. All rights reserved.
Stakes are high
to deliver
Users expect perfect experiences
Switch to an
alternative digital
service/application
Abandon or delete
the digital service/
application
permanently
Contact the
digital service/
application
brand for help
Tell other people
about my
negative
experience
© 1992–2022 Cisco Systems, Inc. All rights reserved.
App Complexity is Exploding…
SaaS
SaaS
SaaS
SaaS
SaaS
SERVICE
PROVIDERS
COLOCATION
SECURITY
CLOUD
PROVIDERS
Ad

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Owning End-to-end Application Experience With ThousandEyes

  • 1. Owning End-to-End Application Experience Angelique Medina Head of Internet Intelligence and Product Marketing
  • 2. 2 © 1992–2022 Cisco Systems, Inc. All rights reserved.
  • 3. © 1992–2022 Cisco Systems, Inc. All rights reserved. Apps Customer DX Your People Workforce DX Deliver stellar digital experiences to users Keep workers connected and enjoying seamless app performance Optimize and sustain the flow of your digital supply chain Holistic view into digital experience across your business Infrastructure Enterprise DX See and Improve Every Digital Experience Your Your
  • 4. © 1992–2022 Cisco Systems, Inc. All rights reserved. Digital 30% Increase in 2 years The new economy is Source: The App Attention Index 2021, AppDynamics. 500M By 2023 Source: IDC Number of New Applications Daily App Usage 85% In 2021 Users considering apps critical Source: The App Attention Index 2021
  • 5. © 1992–2022 Cisco Systems, Inc. All rights reserved. Stakes are high to deliver Users expect perfect experiences Switch to an alternative digital service/application Abandon or delete the digital service/ application permanently Contact the digital service/ application brand for help Tell other people about my negative experience
  • 6. © 1992–2022 Cisco Systems, Inc. All rights reserved. App Complexity is Exploding… SaaS SaaS SaaS SaaS SaaS SERVICE PROVIDERS COLOCATION SECURITY CLOUD PROVIDERS
  • 7. © 1992–2022 Cisco Systems, Inc. All rights reserved. Typical focus is application side optimization, but... Your App PAYMENT
  • 8. © 1992–2022 Cisco Systems, Inc. All rights reserved. PAYMENT Reality Check: Internet is the X-Factor in Experience DNS BGP ISP CDN
  • 9. © 1992–2022 Cisco Systems, Inc. All rights reserved. PAYMENT Reality Check: App Dependencies are Growing BGP ISP CDN DNS SaaS Apps Services APIs Data Center Cloud
  • 10. © 1992–2022 Cisco Systems, Inc. All rights reserved. Users CDN Your App BGP ISP DNS Step 1: DNS – Where are we going?
  • 11. © 1992–2022 Cisco Systems, Inc. All rights reserved. Users CDN Your App BGP ISP DNS Root Server TLD Server Authoritative Server Step 1: DNS – Where are we going?
  • 12. © 1992–2022 Cisco Systems, Inc. All rights reserved. Users BGP ISP DNS CDN Your App Step 2: How do we get there?
  • 13. © 1992–2022 Cisco Systems, Inc. All rights reserved. Users Your App CDN BGP ISP DNS Step 3: CDNs – Do we have to go far?
  • 14. © 1992–2022 Cisco Systems, Inc. All rights reserved. Your App SaaS Apps Cloud APIs Data Center Backend Services Step 4: Rinse and repeat for service and APIs calls
  • 15. © 1992–2022 Cisco Systems, Inc. All rights reserved. ThousandEyes Internet and Cloud Intelligence Visibility from any user to any app over any network — especially the Internet
  • 16. © 1992–2022 Cisco Systems, Inc. All rights reserved. How we enable exceptional digital experience Unmatched Performance Insight 1000s of Global Vantage Points Innovations for Meaningful Actions Pre-deployed in 100s of cities Seamless deployment in cloud, DC and other enterprise sites X-Layer Correlation Algorithmic Outage Detection Global Internet Weather Map Forecasting and Recommendations App experience DNS Performance End-to-end network path Hop-by-hop metrics BGP routing API monitoring
  • 17. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17 Journey to the Edge
  • 18. © 2022 Cisco and/or its affiliates. All rights reserved. It’s all about the Acronyms…DNS, BGP, CDN • DNS and BGP not just essential to get users to you—they are performance levers • Both play important role in resiliency and recovery planning • They are attractive points of attack—but also prone to simple error • CDNs can provide a turnkey global edge—but problems and outages can and do occur • CDNs have their own preferences with DNS and BGP and are subject to issues like everyone else (same with cloud providers) 18
  • 19. © 2022 Cisco and/or its affiliates. All rights reserved. Example: AWS Cloudfront 19 DNS load balancing
  • 20. © 2022 Cisco and/or its affiliates. All rights reserved. Example: Cloudflare 20 BGP Anycast
  • 21. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21 Quick DNS Review
  • 22. © 2022 Cisco and/or its affiliates. What is the IP address for www.amazon.com? 22 DNS DNS ? 205.251.242.103
  • 23. © 2022 Cisco and/or its affiliates. All rights reserved. Why not use IPs For websites? 23 BRKAPP-1006 VS
  • 24. © 2022 Cisco and/or its affiliates. All rights reserved. DNS Resolvers and Authoritative DNS 24 Me DNS Resolver Authoritative Nameserver What is the IP for login.mail.com? Let me find out for you. The IP is 205.251.242.103 205.251.242.103 205.251.242.103 ? ?
  • 25. © 2022 Cisco and/or its affiliates. All rights reserved. Anatomy of a domain login.mail.com. Top level domain (tld) root Second level domain (sld) Host or subdomain 25
  • 26. © 2022 Cisco and/or its affiliates. All rights reserved. Recursion: Root, TLD and customer authoritative 26 DNS Resolver mail.com Nameserver I only know where root nameservers are. The IP is 205.251.242.103 .com Nameserver Try asking mail.com name servers Root Nameserver Try asking .com name serves What is the IP address for login.mail.com? ? .mail.com name server IPs
  • 27. © 2022 Cisco and/or its affiliates. All rights reserved. Recursion: CDNs 27 BRKAPP-1006 DNS Resolver mail.com Nameserver I don’t have the IP! Look here: mailcom.cdn.com .com Nameserver Root Nameserver What is the IP address for login.mail.com? ? .mail.com name server IPs
  • 28. © 2022 Cisco and/or its affiliates. All rights reserved. Recursion: CDNs 28 DNS Resolver Recursion for login.mail.com Recursion for mailcom.cdn.com cdn.com
  • 29. © 2022 Cisco and/or its affiliates. All rights reserved. DNS Load Balancing SaaS app US Edge DNS Resolver SaaS app Authoritative DNS Employee in US HQ The IP of your DNS resolver is located in the US so I will hand back the IP of our US servers 29
  • 30. © 2022 Cisco and/or its affiliates. All rights reserved. DNS Load Balancing DNS Resolver SaaS app Authoritative DNS Employee in Australia HQ SaaS app Australia Edge The IP of your DNS resolver is located in the U.S., so I will hand back the IP of our U.S. servers. SaaS app US Edge 30
  • 31. © 2022 Cisco and/or its affiliates. All rights reserved. DNS Load Balancing SaaS app US Edge DNS Resolver SaaS app Authoritative DNS Employee in US HQ Employee in Australia HQ SaaS app Australia Edge The IP of your DNS resolver is located in the U.S., so I will hand back the IP of our U.S. servers DNS Resolver Further reading: EDNS Client Subnet (ECS) 31
  • 32. © 2022 Cisco and/or its affiliates. All rights reserved. DNS: What can go wrong? • DNS availability o Is the service down? Where in the DNS hierarchy is the problem? • DNS performance o Is DNS slow? Where is the bottleneck? • DNS mappings o Is the response optimal? • DNS hijacking o Are users intentionally misdirected? • App availability o Is DNS pointing to something broken? Am I able to point it elsewhere? Is my DNS record TTL too long? 32
  • 33. © 2022 Cisco and/or its affiliates. All rights reserved. Best Practices • Monitor critical domains and subdomains — including full delegation chain (root to IP) • Alert on availability, performance, and mappings • Correlate with app and network layers to understand impact • Use collective intelligence (Internet Insights) to validate provider issues • Have options to redirect users through DNS records (maintain control, redundancy, and factor in TTL values) 33
  • 34. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 34 Quick BGP Review
  • 35. © 2022 Cisco and/or its affiliates. All rights reserved. What is BGP? 35 IP Address 52.114.124.1 Microsoft AS 8075 Tier 1 ISP AS 3356 Regional ISP AS 7922 Come to me for any IPs in 52.112.0.0/14 Come through me for any IPs in 52.112.0.0/14 How do I get to 52.114.124.1?
  • 36. © 2022 Cisco and/or its affiliates. All rights reserved. BGP: What can go wrong? • Misconfigurations • Sub-optimal routing • Route leaks • Route hijacking • Route flapping • Zombie announcements 36
  • 37. © 2022 Cisco and/or its affiliates. All rights reserved. Best Practices • Monitor critical prefixes • Set alerts for reachability, mis-origination, path changes • Understand impact on network traffic (cross layer insight key) • Understand peering relationships of providers and impact on preferred paths and network traffic • Have a plan in place to rapidly redirect traffic due to outages, hijackings, etc. • Provide detailed evidence (sharelinks) to providers for faster remediation 37
  • 38. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38 Edge to Origin
  • 39. © 2022 Cisco and/or its affiliates. All rights reserved. CDN Test Architecture Vantage Points CDN Edge nodes 1 2 3 User to Edge User to Edge (content fetched from origin) User to Origin (directly) Origins 1 Cache performance — Vantage points to CDN edge (static/cached content) Origin performance – baseline measurement from Vantage points to each of the origins directly Non-cached performance – Vantage points to CDN edge (edge nodes serving dynamic/non-cached content fetched from origin) 2 3 4x AWS 4x Azure 4x GCP 1x DC (OH) 248x Cloud Agents Akamai Cloudflare Cloudfront Fastly
  • 40. © 2022 Cisco and/or its affiliates. All rights reserved. AWS Cloudfront to Cloud-hosted Origins CDN Vantage Points Continent Origin Cloud Provider/Region Rank 1 Rank 2 Rank 3 Rank 4 Cloudfront Africa AWS/Europe (2192) Azure/Europe (2274) GCP/Europe (2865) AWS/US East (3539) Cloudfront Asia AWS/Japan (1125) GCP/Japan (1343) Azure/Japan (1380) AWS/US West (2479) Cloudfront Europe AWS/Europe (684) Azure/Europe (730) GCP/Europe (854) Azure/US East (1619) Cloudfront North America GCP/US East (897) GCP/US West (905) Azure/US East (921) AWS/US West (953) Cloudfront Oceania Azure/Japan (2211) AWS/Japan (2225) GCP/Japan (2257) AWS/US West (2640) Cloudfront South America Azure/US East (1899) GCP/US East (2109) AWS/US East (2462) GCP/US West (2575)
  • 41. © 2022 Cisco and/or its affiliates. All rights reserved. Akamai to Cloud Connectivity CDN Vantage Points Continent Origin Cloud Provider/Region Rank 1 Rank 2 Rank 3 Rank 4 Akamai Africa Azure/US West (2015) Azure/Europe (2645) AWS/Europe (2674) GCP/Europe (3004) Akamai Asia Azure/US West (1034) Azure/Japan (1383) GCP/Japan (1401) AWS/Japan (1497) Akamai Europe Azure/Europe (741) AWS/Europe (745) GCP/Europe (933) Azure/US West (1069) Akamai North America Azure/US West (699) AWS/US East (964) GCP/US East (974) Azure/US East (997) Akamai Oceania Azure/US West (1338) AWS/Japan (2388) Azure/Japan (2401) GCP/Japan (2498) Akamai South America Azure/US West (1032) Azure/US East (2265) GCP/US East (2380) AWS/US East (2408)
  • 42. © 2021 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42 Service Dependencies
  • 43. © 2022 Cisco and/or its affiliates. All rights reserved. Takeaways • New insight needed to manage complex app experience dependencies o Traditional operational model: Find and fix o New operational model: Evidence and escalate • Visibility key to managing external dependencies • Cross correlation of DNS, app, network, and BGP provides context for rapid fault isolation • Collective data can enable quick validation of issues and scope • Sharelinks can improve communication with providers 43

Editor's Notes

  1. From 9 – 6:00 So – first step – where are we going?! All Internet communications use URLs, from browsers to API calls and these need to be resolved to IP addresses. DNS is the Internet service that translates these URLs to IP addresses; it’s a Complex system: Distributed servers must work together
  2. So it’s a complex system – it’s own protocol – running on the internet – Distributed servers must work together. In essence consists of a hierarchy of servers hosted by different provivders that recursively search for the auth server – your DNS provider, that can translate a URL into an actual IP addrsss. it can be a pretty significant point of vulnerability, particularly when you consider that the top eight DNS providers now control 59 percent of name resolution for the biggest Websites. So when Dyn was the target of a massive DDoS attack in 2016, the impact radius of that attack reached far beyond their own base of customers. Local Resolvers cache (locally store) answers. DNS - local DNS --> recursive server (at ISP) which ferry's the folowing requests: --> root servers (.com, .net, etc) --> TLD (Top Level Domain) Server (top level .com to second level .mydomain.com mappings) answers with the IP of the domains "Domain Name Server" --> Authoratative Domain Name Server (returns actual IP address) So how can DNS impact digital experience…
  3. So now we know where we’re going… how do we get there… ISPs… many many ISP… BGP — which is the routing protocol of the Internet — the mechanism used to figure out how your customer gets to your front door – is notoriously fragile and vulnerable to misconfiguration or security threats. It can be used to hijack websites and services. We saw this recently when AWS’ DNS service, Route 53, was effectively hijacked using BGP. This was all part of a pretty brazen a cryptocurrency theft.
  4. Instead of having one copy of the data in a centralized location, CDNs create copies of the same data and cache it closer to the user Increases redundancy through load-balancing and avoids a single point of failure
  5. Now, that whole process was just for the root object. Now we need to load the rest of the app. The ”app” resides or is “hosted” in a public cloud provider like AWS It is not one big piece of code anymore – but a distributed, decentralized software architecture with smaller components. Each of these components can reside in the same place or hosted in different places Relies on multiple external software pieces through API’s For example – let’s take a airline ticketing or flight search service. APIs for looking up flights, correlating with hotels – separate service and API – payment processing services and APIs for processing payment, and a whole set of backend services for issuing tickets.
  6. It’s nto always DNS but when it is, we really know about it!
  7. It’s nto always DNS but when it is, we really know about it!
  8. What would you rather type in?