1. Sumit Birwal
Address:
D-4/3 Near B M BhartiSchool
RamaVihar, NewDelhi
110081 – India
Phone - +919611120871
+917760132070
Objective:
Seeking aposition in the Hospitality Industry that offersprofessional growth while being resourceful,innovative andflexible.Willing to
work as a key player in challenging and creative environment to utilize my skills and abilities.
Profile Snapshot:
 Up to 6 years ++ experience in the hospitality industry
 Pleasing personality and a quick learner
 Ability to handle multiple tasks and responsibilities
 Good planning, organizing and analytical skills
 Dedicated and positive attitude towards work
 Open towards learning and development.
ExperienceReview: Total of6 years+ with Hotel Industry
 Handling entire operations of Front desk as Asst. Front Office manager in Oakwood Premier Prestige till date.
 Been promoted & working as Duty Manager (FOE) with Oakwood Premier Prestige, Bangalore till October,14.
 Worked as Front Office Supervisor with Oakwood Premier Prestige, Bangalore from 01st
Aug, 12 to 30th
June, 13.
 Worked as Asst. Manager, Ginger Mumbai from Jan, 2012 to April, 2012.
 Worked as Guest Service Associate from Sep, 2009 to Jan, 2012.
 Completed Industrial training from Taj Holiday Village, Goa in All major departments in 2007.
Achievementsinprofessional life
 Certifiedonthe job trainer for PMS andsoft skills from OakwoodAsia Pacific.
 Nominated for the Best GSA inwesternregionfor Rewards& Recognitionheldat Taj Vivanta,Pune.
 AwardedBest Employee ofthe month4 timesinthe year 2010-11 and2 timesin2011-12.
 AwardedGinger First twice inthe year 2010-11.
 Been selectedasthe Best Traineefor summerbatch-2007andawardedwithCertificateofAppreciationfrom Taj Group
of Hotels.
Academic Credentials:
 Pursuing Post graduation Diplomain BusinessAdministration from SymbiosisCDL,Pune
 B.SCinHotel management from IHMBhubaneswar,India-2009.
 High School from KendriyaVidyalaya,Bhubaneswar inYear 2006
 Boardfrom KendriyaVidyalaya,Bhopal,in year 2003
Professional Project Assigned
 Participated asa team memberfor the Project – Karma,SIMHotelsSoftwareupgradation toTourism Management System
(TMS)
 Participated in the Train the Trainer – RING programmeresponsible for the Branding.
 Been atrainer for the SIM Hotels(PMS) andconducted training regionally.

2. Professional Participation
 Core strengthsin Operating SystemWINHMS,SIMHotelsandTM.
 Apart from Operationshave taken qualitative initiative toenhance the Individual sales of the room under Walk-In
Category.
 Handling Groups movements and comforting their stay, in the capacity of the Group coordinators.
My Professional Duties and Responsibilities
 Heading the overall Operations, and Basic Revenue Management.
 Optimizing room revenues through competition tracking.
 Constant monitoring of rates on all websites and OTA’s to maintain parity.
 Responsible for submission of Productivity reports and various other reports for the hotel.
 Responsible for overall functioning of all front line areas like Reception, Cashiering, Reservations, Telephones,
Guest relation, Health club, Travel Desk, and Business centre.
 Heading a team of 21 associates.
 Ensuring the hotel runs at optimum revenue and occupancy by constantly monitoring the reservation systems.
 Maintaining monthly reports.
 Working in co ordination with the Director Rooms to create and maintain budgets.
 Maintaining a database for guest preferences and feedback.
 Ensuring guest delight factor.
 Tracking all arrivals and departures and in house guests.
 Handling VIP, HWC and monitoring their requests during their stay.
 Maintaining and developing new SOP’s to ensure smooth functioning of the department.
 Responsible for conducting appraisals for associates.
 Constantly motivating staffs to upgrade and up sell to increase revenues.
 Ensuring constant training of staff.
 Communicating with guests and ensuring awareness amongst associates about various promotions, events and
packages.
Hobbies and Interest
 Composing English Poetries
 Listening to music.
Personal Assessment
 Developing analytical and problem solving skill
 Open to new experiences and challenges.
 Committed towards my career.
 Good communication skills and talent to empathize.
Software Exposure:
 WIN HMS
 Comanche Interface System
 Tourism Management System (TMS)
 SIMHotels
 Fidelio

3. Personal Details
Languages Known : English,Hindi, Oriya,Bengali.
Date of Birth : 15/07/1988
Sex : Male
Nationality : Indian
Height : 6
Declaration
I consider myselffamiliar with all the above-mentioned aspects.I am alsoconfident of my ability toworkin a team.I hereby
declare that the information furnished above istrue tothe best ofmy knowledge.
References:
 Mr.Sujit Unnikrishnan -+91 9167833793( Sr.Manager – IST Team,Taj Sats)
 Mr.SujithKumar -+91 98862 57904 (Revenue Manager – GrandMercure,Bangalore)