1. ABI KURIYAN
Sai baba Colony |Coimbatore | Tamil Nadu 641038 |+91 9387733228 | abikuriyan@gmail.com
Summary
An outgoing, dynamic and sales focused professional who has a relentless drive to
deliver more than just results. I have a track record of effectively leading and managing
all aspects of a hotel, and of making guests feels cared for, valued, and respected. As
true hands on leader, I am not afraid to jump in and assist wherever I am needed, and
will do everything I can to deliver results that will contribute to the overall mission and
success of a business. I possess an analytical and expedient approach to problem
solving which always results in a win for all parties. I have the self assurance that
enables goals to be achieved, and is constantly looking to introduce new products and
services that will meet the needs of tomorrow's global travelers.
Highlights
Hotel Management
 Driving and tracking the Hotels Reservations up selling program.
 Responding quickly to any changing market conditions.
 Creating s positive working environment for hotel staff.
 Taking prompt, decisive and corrective action to rectify and hotel comings.
 Achieving guest satisfaction goals.
 Exceptional customer service.
 Exceptional communicator.
 Fluent in English.
 Inventory management systems.
 Customer service surveys.
 Marketing and advertising.
 Superb interpersonal skills.
 VIP services specialist.
 Reliable.
 Brand management.
 Staff motivation and training.
Experience
Front Desk Manager Aug 2014 - Current
Lotus8 Airport hotels – Cochin, Kerala
A Group of Hotels Maintained and Marketedby MargHotels & Resorts.
Roles & Responsibilitiesundertaken as Front Desk Personal
 Daily monitoring of arrivals, departures and stay-backs of guests status.

2.  Responsible for end-to-end operations in the Front office & Lobby area.
 Leading the front office team by guiding them in the desired protocol.
 Establishing budgets and preparation of weekly, monthly and annual reports.
 Providing continuous training and monitoring of front office team.
 Assigning duty roaster for all the staffs in FO dept. and their leave management.
 Decision making on the guest issues after consulting with the top management.
 Grievance handling of guests as well as the front office team.
 In-House Manager on Duty role in weekly basis.
 Working actively along with the sales team for the improvement of sales and
revenue of the Organization.
 Handling Reservation Activities through Mails and other Medium.
 Handling Airport Sales and coordinating in Airport Activity.
 Recruitment and Interviews both off-Campus and Campus.
 Ensuring the Front Desk provides Professional and friendly services for Guests.
 Processed guest payments for room charges, food and beverage charges and phone
charges.
 Greeted and registered guests and issued room keys.
 Implemented high-impact sales and marketing initiatives, resulting in increased
occupancy and profitability.
 Balanced all rebates and other miscellaneous charges.
 Maximized occupancy rates through Sales initiative.
 Monitored room availability using IDS.
Responsibilities undertake as Sales & Marketing Personal:
 Implementing competitive strategies to develop new markets and achieve pre-set
targets.
 Promoting the rooms, food and beverage outlets, conference facilities and the tour
packages for entire hotels in the chain .
 Maintaining the average room revenue and the occupancy percentage as budgeted.
 Manage Key accounts and interacting with clients at various levels.
 Identifying new areas for business promotion.
 Initiating corporate & agency tie ups at the local, national and International level.
 Complete responsibility of a guest during his entire stay in the hotel.
 Increase room nights through major corporate and Travel agent tie-ups.
Brand Building:
 Organizing promotional events and activities for increasing the sales and market
share.
 Planning and organizing food festivals, events etc. and promoting the food and
beverage outlets of the hotels.
Relationship Management:
 Building and maintaining healthy business relationships with both internal and
external customers.
 Ensuring complete guest satisfaction with the highest standard of service.
Man Management:

3.  Ensuring Staff strength at sales & marketing and supporting them to achieve their
individual as well as company’s targets.
 Manage and control entire operations of departments.
Distribution Management:
 Expansion of marketing network in the assigned territory for promoting our
property.
Front Desk Duty Manager February 14 – August 14
Lotus 8 Airport hotels – Cochin, Kerala
A Group of Hotels Maintained and Marketedby MargHotels & Resorts.
Roles & Responsibilitiesundertaken as Front Desk Personal
 Manageda 58-room full-service Airport hotel.
 Monitored the appearance andperformance of the front desk staff.
 Greeted all guestsin a courteousand professionalmanner.
 Supervised 11 front desk staff.
 Served as public relationsrepresentativefor the hotel.
 Referred gueststo localrestaurantsandrecommended attractionsin the area.
Front desk Supervisor June 13 – January 14
Casino hotel – Cochin, Kerala
A 5* Boutique Hotel of CGH EARTH EXPERIANCE HOTELS & RESORTS
Roles & Responsibilitiesundertaken as Front Desk Personal
 Manageda 67-room full-service boutique hotel.
 Supervising andManagingall front desk activity
 Monitoringall FrontDesk, Bell Desk and TravelDesk Activities
 Greeted and registered guestsand issued room keys.
 Processed guestpayments for room charges,food and beverage chargesand phone
charges.
 Performed concierge services for a 5-star, 67 room hotel.
 Supervised 14 frontdesk staff.
Front Desk Team Leader February 13- June 13
Hotel Dream Land - Thrissur,Kerala
A 3* Temple town Business Hotel
Roles & Responsibilitiesundertaken as Front Desk Personal
 Supervising allfront office Activities
 Guest Check in and Checkout Help
 CashAccounting
 Supervising Restaurantservices
 Monitoringreservations
 Guest Grievance
 House Keeping Supervising

4. Guest Service Associate December11 – January 13
Hotel Ginger (A Tata / Taj Concern) - Trivandrum,Kerala
A 3*business hotel with 101 rooms, A sister concern of TAJ hotels& Resorts –A Tata Hotel.
Roles & Responsibilitiesundertaken as Front Desk Personal
 An Active participation in all front desk activity
 Guest Check in and Checkout Process
 Cash Accounting
 Supervising Restaurant services
 Monitoring reservations
 Guest Grievance
 House Keeping Supervising
Guest RelationExecutive June 11 – November11
Café Coffee Day Lounge – Chennai Tamil Nadu
India’s top rated Coffee chain & RestaurantOutlet.
Roles & Responsibilitiesundertaken
 Receiving Guest
 Order taking
 Up selling
 Billing
 Food & Beverage serving.
Industrial Exposure Trainee November10 – February 11
Kohinoor Asiana Hotel - Chennai Tamil Nadu
A 5* Deluxe Business class Hotels with 117 rooms.
Trained in variousdepartment of the hotel
 House Keeping
 Food and beverage Production
 Bakery and Indian sweets
EDUCATIONAL BACKGROUND
Bachelor of Science – CateringScience and Hotel Management - 2011(pass out)
CMS School of Catering Science and Hotel Management – Coimbatore, Tamil Nadu, India.
An AutonomousInstitution under BharathiyarUniversity.
 Courseworkin Hotel Operations Management
 Hotel Management coursework
 Courseworkin Marketingand Advertising
 Courseworkin Hospitality andTourism Management
 Top 78% of class.

5. Higher Secondary Examination – +2 Science & Mathematics 2009 (Pass Out)
ST. Thomas Hr Sec School – Coimbatore, Tamil Nadu, India.
An Educational Institutionunder Tamil Nadu Education Board
 Percentage secured 60%
Matriculation Board Examination– 10th
Grade Science & Mathematics 2007 (Pass Out)
MGM MatriculationHr Sec School – Coimbatore, Tamil Nadu, India.
An Educational Institutionunder Tamil Nadu Education Board
 Percentage secured 60%
Certification
DiplomainFirst Aid and Safety program
St. Johns ambulance First aid course - Coimbatore, Tamil Nadu,India.
 Secured Diploma Certificate
Accomplishment
Curricular:
 Represented variousinter & intradepartmentalfunctions for CMS College, Coimbatore.
 Represented ClassCommittee for departmentduring the tenureof 3 years in the college.
Extra Curricular:
 Zonal level certificate in Volley ball ·
 Zonal level certificate in Cricket
OFFICIAL:
 Garnered 4 starsout of 5 in customer satisfaction scores on Trip Adviser
 Manageda 58-room Airport hotel.
 Earned “Employee of the Month” at CASINO HOTEL in MARCH 2013.
 Maintained a guest satisfaction ratingof greater than 90% sinceMARCH,2014
Languages Known
 Fluentin reading/writing/speakingEnglish.
 Fluentin reading/writing/speaking3 Indian Languages(Hindi, Tamil, Malayalam)
 Basics in French.

6. IELTS & CLB
IELTS PROFICIENCY
 LISTENING : 7.0
 READING : 6.0
 WRITING : 6.0
 SPEAKING : 6.5
 OVER ALL : 6.5
 CLB SCORE : 07
Software Exposure
OperatingSystem:
 Windows XP, Windows vista, Windows7, Windows7 Professional, Windows 10.
Hotel Software:
 SIM HOTELS, SAP (TMS),the Hotelier, IDS.
Hospitality Known-How
Have beenworkedand knownto work withall departments as below
 Frontoffice (reception & reservations)
 Guest relation.
 Food production(training)
 Food & beverage service (retail outlet,Restaurant& Hotels)
 Housekeeping
 Human Resources Department.
 Sales and Marketing.
 Event Management
 Out Door Catering
 Airport Handling
 Tour Guiding
 Tour Package Making

7. Personal Information
 Place of Birth: Kollam , Kerala , Indian
 Date of Birth: 29th of March 1990
 Present Resident in Coimbatore , Tamil Nadu
 Sex: male
 Status:Not Married
 Hobbies: InternationalTravel, Internet, Tennis, Gaming
 Father’s Name: Er. Kurian Chacko
 Father’s Occupation: Civil Engineer
 Nationality: Indian
 Blood Group : ‘O’+ve
 PassportNo : H8933452
 PassportIssue date : 25/04/2011 Expiry date : 24/04/2021
 PassportPlace of issue :Coimbatore
 Driving License No: TN3820110009791
 Driving License Expiry date: 29/08/2031.
Declaration
I hereby declare that, the above stated information’s are true to the best of my knowledge and belief.
Date:
Place:
Abi Kuriyan