1. NAGESH PATIL
Finance & Banking Operations Professional
Mumbai, India
Mobile: +91- 9867253230
E-Mail: nagesh_hbl@yahoo.co.in
OBJECTIVE
 Seeking a managerial position in the field of Banking & Operations and to work towards the
betterment and growth of the organization
SUMMARY
 An ambitious and focused Branch Operation Manager with experience of more than 10 years in
Operations and Customer Relationship Management in the Banking sector
 Possess comprehensive knowledge of handling cash, handling audit and conducting branch
operations
 Diligent in managing the overall functioning of process, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level
 Proficient in evaluating and identifying improvement areas & implementing measures to maximize
customer satisfaction levels
 Possess expertise in identifying cross-sell opportunities, deepening relationships and increasing
client acquisition
 Easy going by nature and able to get along with both work colleagues and senior managers
 Currently working in Axis Bank as Branch operation Manager
AVAILABILITY
 Ready to relocate in 3 months
 Do not have any bond with current employer
SKILL SET
 MIS
 Customer Relations
 Operations Management
 Risk Management
 Team management
 Auditing
 Branch operation
 Account opening documents
 Cross Selling
LANGUAGE SKILLS
 Possess excellent communication skills in English,Marathi and Hindi.
EDUCATION
 Master of Commerce, Mumbai University, India – 2002
 IRDA certified (For Max Life insurance Co.)

2. ACHIEVEMENTS
Join as Executive in AXIS BANK in Nov 2007 got three promotions within 7 years as a Senior Manager in
2014.
 Qualifying General Insurance Contest in 2009.
 Qualifying Met life Insurance Contest Awarded at Lavasa In May 2010.
 In this my AXIS BANK carrier I have won lot of contest in circle level as well as PAN India level.
 I awarded as best 3 FDO in circle and Best Top 10 FDO in Pan India in 2013- 2014.
 In 2013 to 2014 I qualifying all Quarter contest and represented my branch in Goa and Dubai.
 I awarded as a Best Operation Head for Demat Contest in July Month 2014.
 I awarded as a Best Operation Head for IPG product in the March Month 2015.
CAREER PATH
Designation Organization Duration
Branch operation Manager Axis Bank, Palghar, India Nov 2007 - Till Date
Business Development Officer HDFC Bank,Boisar, India Feb 2005 – Oct 2007
Account Assistant Tops Security Pvt Ltd. May 2003 – Jan 2005
WORK EXPERIENCE
 Acting as the main custodian of the branch liaising with the main office to enhance operational
activities of the branch, soliciting new business and managing existing clients
 Working with all branch personnel to meet or exceed the annual sales target
 Preparing and presenting a clear and persuasive sales presentation to customers
 Representing the branch on meetings, taking care of escalated client concerns and reporting sales
activities
 Responsible for lead tracking, call log management, commission requests, expense reports,
submission of proposals, job modeling and profit forecasting
 Creating a warm, welcoming and friendly customer centric branch environment
 Providing leadership to branch staff daily through one-on-one coaching, morning huddles and end
of day meetings
 Planning, organizing and coordinating daily sales, service and operations management processes
 Handling the entire banking operations & day-to-day functions viz. monitoring accounts, reports,
deliverables and process workflows, cash counter
 Managing the overall functioning of process, identifying improvement areas and implementing
adequate measures to maximize customer satisfaction level
 Preparing & presenting various weekly/monthly MIS reports pertaining to process and productivity
PERSONAL DETAILS
Male, 34, Married.