1. Latha Jayan
+91-9003189661
latha.siju@gmail.com
# 3 Sai Sudhan
Nadabai Garden
Chennai -19.
Personal Information
Date & Place of Birth March 1st
1978, Chennai, India
Languages English, Fluent, Tamil, Native Speaker
Malayalam: Mother tongue Telugu: Intermediate
Computer Skills Microsoft Office: Word, Excel, PowerPoint
US Visa [B1/ B2] Available & Valid up to 2022
Career Objective
To achieve highest level of performance excellence, in a dynamic & growing industry by applying the
managerial skills that I have gained from my vivid experience
Experience
Sri Sathya Sai Vidya Vihar October 2015 to till date
Academic Head Deciding and managing the curriculum of the school
Chennai
English Instructor December 2014 to July 2015
Gulf Indian High School Handling grades V, VI & VII
Al Garhoud
Dubai
English Instructor May 2014 to December 2014
Indian High School Handled grades VI & VII
Al Karama
Dubai
Analyst December 2011 to August 2013
Xerox I manage a team of twelve people. Giving process updates, assisting their work,
Kochi providing soft skills & process based training for newly joined employees are
my current responsibilities at ACS, Xerox.
Senior Trainer September 2008 to August 2011
SSS Training Academy I managed the Soft skills, communication and personality development
Chennai, India Training programs of the organization by coordinating with the staff of
the organization. My responsibility includes training the trainers,
planning the curriculum & allocating day orders.
Customer Service Advisor February 2008 to September 2008
Aviva life Insurance I was in to assessing pension documents of customers within the
[UK Process] company guidelines. Monitoring the premium of Life Insurance
customers, Setting reminders and intimating the customers through
mail on premium payments,Identifying the fraudulent customers when
received letters for pension settlements, intimating the customer for
immediate contact with the head office in case of fraudulent letters also
include my routine. I took the initiative in Motivating the team when
production schedule is high. Other important responsibilities that I

2. was holding were, maintaining the record of quality check of the team
to improve efficiency. Arranging for a refresh course of the company
guidelines to team members in order to improve their effective
working. Organizing monthly team huddles and soft skills training for
the team.
I was presented a prestigious certificate appreciating my sincerity,
dedication and diligence at work
Senior Process Associate September 2005 to February 2008
Wipro BPO Solutions I have assessed the mortgage applications within credit guidelines and
service standards Evaluated Auto loan application to decide on whether
the applicant is a good credit risk or a bad credit risk. Had Independent
decision making on loans based on good judgment coupled with
calculative risks. Underwritten loan applications with personal
mandate
Have been a trainer & Quality check to the new recruits to train them
in the audit process. Have had good knowledge in reviewing full
appraisals (1004, 2055, 1073, AVM’s. Got the ability to work in a fast
paced, high production environment with minimal Errors
Academics Head March 2003 to April 2004
Sri Sathya Sai MHSS I supervised the staffing and coordination of work allocation of classes
so as to complete the portions with in stipulated period. Successfully
completed the entire portions well ahead of target date and achieved
cent percent results Preparation of time schedules for exams,
assignments etc Evaluation and Appraisal of teachers working
reporting me for deciding upon the annual increments in salary.
Review of attendance, grade sheets and arranging for parent teacher
meets for the welfare of the students. Active initiatives taken during
sports event and annual day functions etc.
Education
Madurai Kamaraj University 2015
B.ed [ English] Bachelor of Education in the field of English through Directorate of
Distance Education.
Annamalai University 2011
English MA Post Graduate in the field of English through Directorate of Distance
Education
Sri Sathya Sai Institute of 2002
Higher Learning
Anantapur, AP B.Com (HONS) Graduated in the commerce stream from the renowned
Institute of Sri Sathya Sai Baba, Puttaparthy.
Strengths & Personality Traits
Strong organizational and interpersonal skills, effective written and
spoken communication skills, good at people management, creative
and innovative, highly self motivated, versatile and a quick learner, a
go getter, proficient in MS office, handy best practices to deploy, good
mail & telephonic etiquettes, positive “can do” attitude.
Latha Jayan
latha.siju@gmail.com ♦ +91-9003189661