1. CURRICULAM-VITAE
Kapil Chander
B2B/117, Janak Puri,
New Delhi-110058
Contact No.-9899912354, 9718477299
Email: kapilchander_gemini@rediffmail.com, kapilchander70@gmail.com
AIM
To groom competitively in Hospitality Industry by utilizing past experience with a goal of earning professional
responsibility, giving utmost support to the organization by my skills and knowledge continuously with learning
in an organization of repute.
EDUCTIONAL QUALIFICATION
 Passed XII from C.B.S.E. Delhi (Tagore School, Delhi) in Year 2005.
 Completed Graduation from Sikkim University in Year 2012.
PROFESSIONAL QUALIFICATION
 Six Month Diploma Course in Computers from Sterlite Foundation, New Delhi in Year 2005.
Diploma in AIR TRAVEL Management with CRS (AMADEUS) from IITC-New Delhi in Year 2006 .
More about self
 Incredible potential, Honest & Hard worker.
 Self-motivated, highly ambitious, and expect to earn advancement.
Worked Experience
1 Years worked for Sub Agent Company for Travel Co. Pvt. Ltd in Year 2008.
5 Years worked as an Front Office Supervisor for The Leela Ambience Hotel and Residences in Year 2009 till
June 2015.(Concierge,Reception)
∙ Taking Check-ins, Handling reservation activities & active participation in all Core
areas of front office.
 Blocking of rooms for same & next day arrivals.
 Handling and preparing the cash shift wise.
 Developing sightseeing plans & itineraries for guests, arranging for transport as well as complying

2. with requests that come up during their course of stay.
 Maintain the highest level of guest services through quality interactions and problem resolution.
3 Months worked as a Front Office Team Leader for Hyatt Regency Delhi Hotel in Year 2015.
(Concierge)
 Develops a strong knowledge of the hotel's facilities and services and of the surrounding community.
 Provides guests with information about attractions, facilities, services, and activities in or outside the
property.
 Makes guest reservations for air or other forms of transportation when requested. Obtains necessary
itinerary tickets.
 Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary
tickets and provides directions to facilities.
 Arranges secretarial and other office services.
 Coordinates guest requests for special services or equipment with the appropriate department.
Current Job Profile
 Working with Goibibo.Com Travel Company as an Executive in Hotel Post Sales Operations (from November
2015).
 Handling Inbound calls of guests related to date change, name change, addition of extra persons,
payment deducted but booking not generated etc.
 Working on Follow Up queue of back office.
 Coordinating with business development officers, market coordinators, market managers to resolve
service related issues and rate issues with hotels.
 Coordinating with sold out team to provide alternate hotels to guests in case of unavailability of
rooms in the present hotel booked .
 Briefing guests in regards to online offers and promotions so that they can avail better discount while
making bookings.
 Processing Partial or Full cancellation of bookings on getting written approval
Personal details
Father Name : Mr. Prem Chander
Date of Birth : 2nd August 1986
Sex : Male
Marital Status : Married
Nationality : Indian
Hobbies : Listening music& Playing Cricket

3. Languages Known : English & Hindi
I assure you that if I am selected to serve in your organization, I will prove my ability to your satisfaction.
Thanking you
Dated:
Place:
(KapilChander)