1. CURRICULUM VITAE
Abhimanyu
Ward no.11, Near-ITI, Matindu Road, Kharkhoda
Sonipat – 131406. Haryana – India.
Mobile: +91-09158537987.
Email: abhimanyugoswami429@gmail.com
CAREER OBJECTIVE:
To be associated with professionally managed organization and contribute by shouldering
responsibilities with highest potential to achieve the objectives of the organization and personal
enhancement.
EDUCATIONAL QUALIFICATION :
• Passed 10th from H.B.S.E. Board in the year 2008.
• Passed 12th from H.B.S.E. Board in the year 2010.
• Bsc in Airlines, Tourism & Hospitality Management from Kingslay Institute of Hotel Management
(Punjab Technical University), Agra in 2013.
WORK EXPERIENCE :
• Present time work as a Front Office Associate at Double Tree by Hilton Goa.
• Work as a Sr. Front Office Associate at ITC Fortune Inn Haveli , Gandhinagar, Gujarat 01-Nov-2015 to
05-01-2015.
• Joined as a Guest Service Associate from 17 Nov 2014 to 01 Aug 2015.
• 24 weeks Hotel Management Industrial training at Country inn & Suites by Carlson, Jaipur, 12-10-2012
to 15-03-2013.
• Knowledge of Hot soft and IDS V 4.1 software.
ACHIEVEMENTS :-
• WOW Achievers Certificate in March May, June, July, and August 2015 - Fortune Inn Haveli.
• Employee of the Month in July, 2015 - Fortune Inn Haveli.
DUTIES UNDER FRONT OFFICE
Audit all daily revenue reports to ensure all income pertaining to unit has been accounted for correctly.
Ensures verification of actual departure report and scrutiny of guest checkout folios to eradicate all
discrepancies.
Monitors correct documentation of all transactions by Front Office Assistants.
Scrutinizes front office allowances, discounts, paid outs and room transfers to ensure that they are
correctly passed and authorized.
Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP
2. movement.
Monitor daily performance and manage revenue through revenue.
Performed daily check-in and check-out.
Processes a working knowledge of the reservations department. Take same day reservation reservations
and future reservation when necessary. Known cancellation procedures.
Suggestive selling techniques to sell rooms and promote other service of the hotel.
Provided travel assistance and arranged for transportations for guests.
Handled guest complaints and provided them with solutions.
Handled Postings, Settlements and Allowances.
Updating of C Form for all the foreign nationals and update their passport and visa details in P.M.S.
Ensure to follow all the front office standard operating procedures and policies.
Register guests and assigns rooms. Accommodates special requests whenever possible.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and
procedures.
Ensure proper take over and handling over and communicate guest feedbacks and other different issues
to the superior.
Understands room status and room status tracing. Knows room locations, types of rooms available, and
room rates.
Coordinates room status with the housekeeping department by notification housekeeping off all check
outs, late checkouts, early check-ins, special requests, and day use rooms.
Known’s how to use front office equipment.
Uses proper telephone etiquette.
Responsible for the safety of all guest service.
STRENGTHS :
Professional and functional knowledge, good interpersonal skills, self motivated, team worker and fast learner.
PERSONAL DETAILS :
Languages Known : English, Hindi
Gender : Male
Date of Birth : 10th Oct, 1990.
Father’s Name : Ramkaran.
Nationality : Indian
DECLARATION:
I hereby declare that all the above information are true and correct to the best of my knowledge.
Date:
Place: Abhimanyu