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Santu CV.

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Santu CV.

  1. 1. SANTU DEBNATH (F & B Supervisor) CURRENT LOCATION: NATIONALITY-Indian PALMERA Bldg, Marital status: Unmarried Near Adliya PostOffice, Adliya, BAHRAIN D.O.B: 26-May-1991 PH. # +973-34562038 E-mail: Career Objective:- A position to utilize my skills and abilities in the Hospitality Industry that offers professional growth while being resourceful, innovative and flexible. I am highly skilled in People Management, Planning, Teamwork, Giving Feedback, Customer Service, and Resolving Conflict & Effective Communication Skills. PersonnelProfile  Possess highly polished communication, interpersonal and leadership skills.  Ambitious, career driven, innovative and have the ability to stimulate new ideas  An Individual committed to sheer hard work.  Enthusiastic and energetic at all phase of life.  Excellent Knowledge of Restaurant Software Aldelo, Micros & LS.  Willingness to learn and keep myself ahead with the latest skills in my field-an  Asset to the organization in which I serve.  I aspire to be a part of a fast moving organization which would provide me adequate opportunity to prove my potential & worth. ProfessionalExperience  August 2015 – Present Fauchon (French cuisine) Al- Azzam Group of Restaurant,BAHRAIN . Position Held: Restaurant Supervisor Job Responsibilities  Achieving Restaurant operational objectives by preparing & completing action plans,
  2. 2. Productivity, Quality, Customer service standard, Completing audits, Identifying trends & implementing changes.  Estimate food consumption, place order with the supplier & schedule delivery of fresh food & beverage.  Resolve customer complaints about food quality or service.  Conducting daily breafing.  Maintain budget, employee records, schedule staff work hours & prepare payroll.  Make use of computer software for doing Daily Inventory & Monthly Inventory.  Train & Motivate Staff, update and use job related knowledge  August 2014 to July 2015 Marriott Hotels & Resorts (Pre-opening) Bangalore Whitefield (Karnataka) India. Position Held F & B Trainee Executive Job Responsibilities  Implementing SOP (Standard Operational Procedure)  Implementing other records like Inventory, Training Records, Guest Records, Linen Records, Cleaning Schedules (Daily, Weekly & Monthly), Items Transfer In & Transfer Out records, Communication Records etc.  Training & Developing new associates in the organisation.  Maintain the time management for all associate.  Ordering & Requisitions with the store.  Ensuring Customer Satisfaction at its best.  Complaint Handling  Conducting Daily Briefing, staff reviews, their problem solving etc.  Allocation of duties, Weekly Schedules etc.  Recording Staff Appraisal form, their performance etc.  Solving financial Discrepancy Report.  November 2012 – August 2014 Marriott Hotels & Resorts (Pre-opening) Bangalore Whitefield (Karnataka) India. Position Held: F & B Associate (EDP Candidate). Job Responsibilities  Presenting the menu to the guests  Maintaining the Standards & Quality of the service.  Set up all the Covers as per Tea, Lunch, Dinner.  Set up the buffet of the restaurant.
  3. 3.  On a weekly basis Inventory has to done for the stocks.  Taking Orders from the guests.  Serving the Guests In the restaurants & in room dining.  Constant endorsement of further sales.  Taking orders on phone for In house guests at Room service.  Delivery of orders in Rooms as per given time.  Taking food from the kitchen to a restaurant as per guests order.  Conscientious and accurate implementation of the Assistant manager information.  Taking initiative to learn jobs for next level.  April 2012- October 2012 Trader Vic's. Bangalore Whitefield (Karnataka) India. Position Held: F & B Server  March 2011- April 2009 Sahib Sindh Sultan( Fine Dine Indian Cuisine) Bangalore Whitefield (Karnataka) India. Position Held: Tr.Captain Job Responsibilities  Responsible for day to day operations  Ensuring sufficient operating guest supplies, beverage supplies and operating equipment during outlet’s operation.  Responsible for the overall sanitation and cleanliness of the outlet during the shift.  Responsible for the proper maintenance and good working order of all equipment, furniture and fixtures in the outlet.  Responsible for consistently implementing the service standards and operating procedures in the outlet.  Conducting the briefing & discuss about the sale & operation.  Performs other duties and responsibilities assigned by immediate superior, which leads to guest.  March 2010- March 2011 Sahib Sindh Sultan( Fine Dine Indian Cuisine) Bangalore Whitefield (Karnataka) India. Position Held: F & B Associate
  4. 4. Achievements  Achieved THE SPIRIT TO SERVE certificate from Marriott international for exemplary commitment to quality service and customer satisfaction.  Achieved certificate of successful pre-opening staff in Bangalore Marriott hotel Whitefield. Qualifications  HIGHER SECONDARY from West Bengal passed in the year 2008.  Basic computer course from YOUTH COMPUTER CENTRE. IT SKILLS Proficient in MS Office Suite, Outlook e-mail and internet applications PASSPORT DETAILS: Passport No : K1220729 Place of Issue : KOLKATA,INDIA Date of Issue : 14.08.2012 Date of Expiry: 14.08.2022 LANGUAGES KNOWN: Fluent English, Hindi, Bengali (Read,Write & Speak) I hereby declare that all the above furnished information’s are correct and true to the best of my knowledge and belief. (SANTU DEBNATH)