This document is a portfolio for Rosemarie Ramirez that includes her contact information, career statement, work experience, skills, education, and interests. She has over 5 years of experience as a patient care unit clerk and EVN service aide at Mac Neal Hospital, and previously worked as a presentation team lead at Target and assistant manager at Walmart. Her skills include staff development, flexibility, Microsoft Office, and customer service. She is pursuing an Associate's degree in Office Management Technology and volunteers at a local school.

1. PORTFOLIO
Rosemarie Ramirez
6938 Windsor Avenue
Berwyn, IL 60402
rosemarieramirez.yolasite.com
708.299.9624

2. CAREER STATEMENT
 Dedicated and technically skilled business professional with a
versatile administrative support skill set.
 Excel in resolving employer challenges with innovative solutions,
systems and process improvements proven to increase
efficiency, customer satisfaction and the bottom line.
 Offer advanced computer skills in MS Office Suite and other
applications/systems.

3. EXPERIENCE
Patient Care Unit Clerk, 2016 to present
Mac Neal Hospital, Berwyn, IL
 Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed
practical nurses, physicians, aides, and other hospital personnel.
 Welcomes visitors by greeting visitors, in person or on the telephone; answering inquiries; relaying calls
to patients; giving directions; referring inquiries to nursing and physician staff.
 Maintains safe and clean working environment by complying with procedures, rules, and regulations;
adhering to infection-control policies and protocols.
 Provides information by answering questions and requests.
EVN Service Aide, 2015 to present
Mac Neal Hospital, Berwyn, IL
 Reports to the Supervisor of Environmental Services and works under direct supervision and according
to specific assignments performs.
 Maintains the hospital in a clean, sanitary and attractive condition and/or makes beds in discharge units
and completes necessary paperwork.
 Variety of routine housekeeping duties.

4. EXPERIENCE cont’d.
Presentation Team Lead, 2012 to 2014
City Target, Chicago, IL
Partnered with appropriate people to plan and execute transition.
Coached and reviewed team members on knowledge of company tools and best practices.
Created the transition and execution of planning using the proper tools available.
Evaluated and coached team member performance and gave feedback.
Assistant Manager, 2008 to 2012
Walmart, Oswego, IL
 Practiced successful good time management and multitasking skills. Ensured that the store
is efficiently staffed at all times.
 Trained and developed store personnel in all store operations.
 Maximized sales potential by implementing sales plans, provided quality customer service,
monitored sales trends, ensured expense control though management of payroll dollars.
 Cash Handling, Balancing & Deposits, Exchanges & Refunds.
 Ensured expense control though management of payroll dollars, telephone usage, store
supplies and maintenance, utilities repairs, and other controllable expenses.

5. KEY SKILLS
 Staff Development and Training
 Flexibility/Adaptability
 Report & Document Preparation
 Microsoft Office Suite
 Access Database
 Electronic Records Management
 Leadership/Management Skills
 Team Building and Supervision
 Communicate Effectively
 Planning/Organizing
 Problem-solving
 Customer Service
 Inventory Management
 Interpersonal Abilities

6. EDUCATION
OMT Certifications,
Electronic Records Management – December 2015
Microsoft Office – December 2015
Medical Office Support – May 2016
Office Communication – May 2016
Associates in Applied Science –
Office Management Technology
Expected Completion date May 2017

7. PERSONAL INTERESTS
Chicago sports enthusiast.
Enjoy reading e-books.
Volunteer at local school since 2010.

8. RESUME