Sara Serra-Winter has over 15 years of experience in medical administration and customer service roles. She has a bachelor's degree in health care administration and is bilingual in Spanish and English. Her experience includes managing teams of over 100 people and directing pathology support and client services departments. She has strong skills in Microsoft Office, medical terminology, customer service, and ensuring compliance with HIPAA regulations.

1. Sara Serra-Winter
64 West 21st Street, Deer Park NY 11729
Home: (631) 806-4156
sarawinter05@gmail.com
Professional Profile
Responsible administrative support professional with extensive experience in Medical and
Office environments. Organized and energetic, results-oriented team player eager to bring strong administrative
skills to a growing company in need of top-level support.
Qualifications
Microsoft Word/ Excel/ Outlook HIPAA compliance
Medical Terminology Critical thinking skills
Staff training Customer service
Strong Written/ Speaking Skills Resourcefulness
Relevant Experience
Leadership
Managed team of 101 personnel.
Served as key contributing member to leadership team.
Experience
Stain-Away LLC October 2014 to March 2016
Quality Assurance
Melville, New York
Was in charge of monitoring calls make sure that customers’ needs are met.
Answered phone calls dealing with customers complaints.
Work with employees to excel customer service experience.
Wrote reports showing improvements in the call experience.
Wrote follow-ups for failing employees
Acupath Laboratories, Inc. February 2003 to October 2012
Plainview, NY
Work closely with every department in the laboratory to make sure that procedures are implemented.
Interact with physicians to make sure that patient information is processed correctly and kept
confidentially secure
consistently reviewing procedures, checks, perform audits and corrective actions to ensure procedure
integrity and objectives are established.
Work closely with government and local agencies to prevent any citations.
Able to multi-task various projects under a high paced work environment, in a timely matter.
Acupath Laboratories, Inc. February 2003 to December 2008
Director of Pathology Support and Client Services
Report directly to CEO concerning overall client issues and new departmental protocols and provide
solutions.
Proficient in medical industry terminology across various specialties, including gastroenterology,
dermatology, hematology, gynecology, ophthalmology, general surgery.
Manage 20 people in two key departments - Client Services and Pathology Support
Ensure that all client issues are resolved efficiently and handled in a professional manner while in
accordance with HIPPA regulations
Created manual and procedures for all departmental protocols Implemented a formal training program for
existing and new staff members.
Work closely with marketing department to develop lab friendly specimen kits.
Constant communication with Information Technology department to keep company database current and
develop new reports to improve quality assurance and client satisfaction.
Oversee departmental budget concerning employee payroll, benefits.
Education
Briarcliff College 2016
Bachelor: Health Care Administration
Bethpage, NY,USA
3.5 GPA
Languages
Bilingual Spanish/English Fluent reading/writing