1. Rosie Harris
ADDRESS: 70 Brook Way, Lancing, West Sussex, BN15 8DH
MOBILE: 07718202204 HOME: 01903 766235
DATE OF BIRTH: 20/01/1991
Personal Statement
Excellent computer literacy including Excel, Word, Publisher, Sage, CISE, SAP and Email. Five GCSE's. Business
Administration NVQ. Qualified in Key Skills. Fast learner and keen team player.
Looking for greater experience.
Key Skills
Very computer literate.
Administrative skills.
Regular use of Excel, Word and Publisher.
Regular use of Outlook
Regular use of Sage accounts and Sage Payroll.
Regular use of CISE
Regular use of Sap.
Five 5 GCSE's including English, Mathematics and Science.
NVQ level 2 in Business Administration.
Key skills qualification.
Work Experience
Education and Training Administrator – Public Education, Sussex Partnership NHS Foundation Trust,
Aldrington House.
June 2014 to Present.
Act as first point of contact for service users, relatives and professionals via telephone, post and email.
Maintaining a professional, understanding and sensitive approach to all service users and relatives, keeping in mind
Equality and Diversity and ensuring that the Data Protection Act is followed at all times.
Processing service users registration forms and booking them onto the relevant course(s).
Produce and maintain correspondence for service users ensuring they are informed of any course bookings, or
relevant information for their course within the appropriate time-scales.
Producing and maintaining complex spreadsheets to record service user registrations, course bookings, produce
course registers, monitor course attendance and to maintain prospectus distribution lists.
Setting up and booking venues for courses, events and meetings.
Raising purchase orders and ordering office stationery / course supplies.
Ensure trainers time sheets and expenses are signed by management and sent to payroll before the cut off date.
Ability to work under pressure and plan workload to ensure all deadlines are met.
Providing admin support for clinicians, peer trainers, the Recovery College manager and Recovery College lead.
Attend and provide admin support at events across East and West Sussex, such as Open Days and Graduation
Ceremonies.
Maintain meeting distribution lists, sending out meeting reminders, agendas and minutes.
Recording actions and minutes for meetings.
Ensuring mandatory training is completed and regularly monitoring professional and personal goals.
Working as part of a very close team and being mindful that we all have our own experience with mental health
challenges, so providing personal support as well as professional.
Receptionist, Sussex Community NHS Trust, Portslade Health Centre/ Hove Polyclinic/ Conway Court
July 2012 to June 2014.
Providing excellent customer care skills resulting in a high standard of service.
Ensuring the Data Protection Act is followed with each patient contact.
Answering phone calls in a professional manor, following the corporate opening.
Transcribing patient calls and information to provide an efficient message taking service.
Admin support for the Nurses, Physiotherapists and Occupational Therapists, including producing professional let ters
on Word, faxing patient information, following the data protection act and making regular phone calls to keep patients
up to date with appointment times.
Operating Pims, the Patient system. Booking patients in and arranging follow up appointments.
Processing patient referrals and acquiring the relevant information to ensure patients are seen on time.
Filing patient records.
Accurately inputting the nurses stats within the requested time scale – Data entry.
Providing flexible cover between three working bases, learning each staffing teams processes and workloads.

2. Customer Service Advisor, EDF Energy, Worthing.
November 2010 to June 2012.
Answering calls following the corporate opening.
Ensuring all customers pass Data Protection before disclosing information.
Providing first class customer service by responding quickly and efficiently to customers’ requirements, either by
telephone, Email or post.
Taking responsibility and evaluating own performance against targets set, diagnosing own strengths and development
areas.
Ability to work under pressure and have a flexible approach to prioritising work processes.
Uphold outstanding accuracy when entering or processing customers’ details.
Regularly update own knowledge of processes while working in a constantly changing environment
Take ownership of a query and resolve it as quickly and effectively as possible
Have a flexible approach.
Work with own initiative and as part of a team.
Work constructively and process customers’ accounts on Sap.
TechnicalAssistant, VCS (UK) LTD, Goring By Sea
March 2008 to October 2010
Taking an administrative role in the office.
Answering telephone calls as per the company policy.
Constructing Emails on Outlook and letters on Word.
Processing sales orders, despatch notes, invoices and purchase orders on Sage Accounts.
Sage payroll.
Supervising staff members in absence of the company director.
Manufacturing specialist Antennas.
Manufacturing bespoke Flight Cases.
Banking.
Handling customer data and enquiries following the Data Protection Act.
Education
Boundstone Community College, Lancing
2003 to 2007
English C & D
Mathematics E
Science E
Art D
Northbrook College, Goring By Sea
2008 to 2009
Business Administration NVQ Level 2
Key Skills
Hobbies & Interests
Going walking and swimming. This has helped a lot with my confidence.
Driving. I hold a full, clean UK driving licence.
Spending time with friends and enjoying life.
References
Professional: Stacey Killon, Manager, Sussex Partnership NHS Foundation Trust.
Professional: Rob Cooper, Manager, Sussex Partnership NHS Foundation Trust
Professional: Pauline Hynes, Manager, Sussex Community NHS trust.
Personal: Peter Locke, 78 Brook Way, Lancing, West Sussex BN15 8DH