Sandy Sandy 1000 Kirk Rd, New York, NY 23090 (000) 000-0000 [email protected] EDUCATION University de France – Paris, France Expected Graduation September 2016 Bachelor of Arts, Healthcare Administration and Management Minor: Finance GPA: 3.76 Nursing Health Occupations – New York, NY 23090 May 2011 Associate of Science in Vocational Nurse SUMMARY OF KEY QUALIFICATIONS · Extensive administration and customer service experience · Proven communication, interpersonal, and organizational abilities · Proficient in Windows based programming including MS Word, Excel, PowerPoint, and Outlook · Dynamic Leader and team builder, always willing to collaborate with others. · Strong analytical and problem solving skills · Typing skills 50 wpm · Medical Terminology · Fluent in Creole and French WORK EXPERIENCE Shredding Company – New York, NY December 2015 – Present · Work closely with the field sales organization, operations, and internal headquarter departments. · Manage, track and resolve all issues reported by customers · Drive high customer satisfaction rating upon completion of each request · Analyze issues to determine root cause  · Communicate issues to management to reduce/ prevent issues from occurring · Knowledge of Command IG, DMS, DPS, SDS, Citrix, GFS and Salesforce Temporary Agency – New York, NY September 2015 – December 2015 Administrative Assistant/ Receptionist/ Customer Service Representative · Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies. · Handled a range of administrative support and office management functions for clients  · Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints. Military Housing – New York, NY March 2014 – March 2015 Customer Service Representative / Bookkeeper · Employed strong customer service to Military Personnel and their families, visitors and callers by providing routine information and directing those to appropriate staff and locations for appointments and responding to inquiries regarding company operations. · Toured apartments, leased and pre-leased apartments, completed lease/renewal paperwork, explained lease information to the client, entered results data into a computer system and assisted with resident and employee relations · Purchased supplies and equipment as authorized by management, monitored office supply levels and reorder as necessary, conducted periodic reconciliations of all accounts to ensure their accuracy, maintained the petty cash fund, issued financial statements, provided information to the external accountant who creates the company’s financial statements, calculated variances from the budget and report significant issues to management, compl.

1. Sandy Sandy
1000 Kirk Rd, New York, NY 23090 (000) 000-0000
[email protected]
EDUCATION
University de France – Paris, France
Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management
Minor: Finance
GPA: 3.76
Nursing Health Occupations – New York, NY 23090
May 2011
Associate of Science in Vocational Nurse
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational
abilities
· Proficient in Windows based programming including MS
Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to
collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
· Fluent in Creole and French
WORK EXPERIENCE
Shredding Company – New York, NY
December 2015 – Present

2. · Work closely with the field sales organization, operations, and
internal headquarter departments.
· Manage, track and resolve all issues reported by customers
· Drive high customer satisfaction rating upon completion of
each request
· Analyze issues to determine root cause
· Communicate issues to management to reduce/ prevent issues
from occurring
· Knowledge of Command IG, DMS, DPS, SDS, Citrix, GFS and
Salesforce
Temporary Agency – New York, NY
September 2015 – December 2015
Administrative Assistant/ Receptionist/ Customer Service
Representative
· Demonstrated ability to quickly learn organizational
processes, workflows, policies and procedures of various
companies.
· Handled a range of administrative support and office
management functions for clients
· Answered telephones and courteously assisted customers
within high-volume, deadline-driven settings. Earned a
reputation for rapidly and calmly resolving customer
complaints.
Military Housing – New York, NY
March 2014 – March 2015
Customer Service Representative / Bookkeeper
· Employed strong customer service to Military Personnel and
their families, visitors and callers by providing routine
information and directing those to appropriate staff and
locations for appointments and responding to inquiries
regarding company operations.
· Toured apartments, leased and pre-leased apartments,
completed lease/renewal paperwork, explained lease

3. information to the client, entered results data into a computer
system and assisted with resident and employee relations
· Purchased supplies and equipment as authorized by
management, monitored office supply levels and reorder as
necessary, conducted periodic reconciliations of all accounts to
ensure their accuracy, maintained the petty cash fund, issued
financial statements, provided information to the external
accountant who creates the company’s financial statements,
calculated variances from the budget and report significant
issues to management, complied with local, state, and federal
government reporting requirements and provided clerical and
administrative support to management as requested.
Medical Center – New York, NY March
2013 – June 2013
Staffing Coordinator
· Supported directors of the various units in a manner that helps
to meet upon benchmark standards in terms of productivity,
efficiency, and financial stability, supported scheduler in input
unit schedules and staff position changes in collaboration with
each unit director and Human resources and entered daily shift
changes and sick calls.
Assisting Living – New York, NY
March 2012 - August 2012
Licensed Vocational Nurse / Administrative Assistant
· Coordinated and performed a range of staff as well as
operational support activities for the unit; served as a liaison
with other departments and operating units in the resolution of
day-to-day administrative and operational problems.
· Provided administrative/secretarial support for the
department/division such as answering telephones, assisting
visitors, and resolving and referring a range of administrative
problems and inquiries.
· Sorted and distributed incoming and outgoing mail,
established, maintained, and updated files, databases, records,
and other documents and printing, maintenance, and other
services.

4. Communications Company – New York, NY
August 2009 – August 2011
Call Center Customer Account Executive
· Employed strong customer service to customers and
demonstrated active listening skills to assure mutual
understanding of their needs and concerns.
· Performed fault analysis and identified a full range of
hardware/software malfunctions, educated customers throughout
the resolution process, and recommended other XFINITY
products and services based on their needs.
Hearing Store – New York, NY
September 2006 – August 2009
Administrative Assistant
· Managed department email and telephone by directing call to
faculty members.
· Responded heavy customer sales calls, processed transactions
for sold products, and operated inventory control software.
· Maintained automated and manual records, data entry,
prepared and submitted reports.
· Assisted with returned products, completed cash sheets,
collected and documented cash received.
· Scheduled appointments and wrote business correspondence.
VOLUNTEER EXPERIENCE
American Red Cross, New York, NY
January 2013 – March 2013
Volunteer
· Maintained professionalism and conduct per the policy
· Provided general administrative support to physicians, nurses
and military personnel
· Sustained confidentiality and supported the American Red

5. Cross mission
Additional information
· Currently part of the SIGMA BETA DELTA Honors Society
April 2016
In School
Time Value of Money | Asset Management | Debt and Equity
Financing
Healthcare System Funding | Cost Benefit Analysis
The Changing Environment of US Health Care | Evaluating
Health Care Policy |
The ACA's Impact on the US Health Care Industry
History of Health Care Policy | Policy-Making Procedures |
Public Health Awareness and Preparedness
Systematic Analysis of Health Law | Informed Consent
Standards | Legal Parameters Impacting Health Care Workers
Application of Software to Support Health Care Systems |
Evaluating Information Systems
Healthcare Risk Management | Examining Liability Issues
ACA Regulations | Medicare and Medicaid Benefit Plans | Cost-
Containment Measures
Planning, Directing, and Leadership in Management | Managing
Staff | Roles and Responsibilities of Leadership
Ethical Issues in Modern Health Care | Decision-Making in
Health Care Policy
Employee Selection and Training | Performance Appraisals |
Employee Compensation and Benefits
Page 3
Sandy Sandy
1000 Kirk Rd, New York, NY

6. 23090
(000)
000
-
0000
0000
@hotmail.com
EDUCATION
University de France
–
Paris, France
Expected Gra
duation September 2016
Bachelor of Arts, Healthcare Administration and Management
Minor: Finance

7. GPA: 3.76
Nursing Health O
ccupations
–
New York,
NY 23090
May 2011
A
ssociate of Science in
Vocational Nurse
SUMMARY OF KEY QUALIFICATIONS
·

8. Extensive administration and customer service experience
·
Proven communication, interpersonal, and organizational
abilities
·
Proficient in Windows based programming including
MS Word, Excel, PowerPoint, and Outlook
·
Dynamic Leader and team builder, always willing to collaborate
with others.
·
Strong analytical and problem solving skills
·
Typing skills 50 wpm
·
Medical Terminology
·
Fluent in Creole and French
WORK EXPERIENCE

9. Shredding Co
mpany
–
New Yor
k
, NY
Dece
mber 2015
–
Present
·
Work closely with the field sales organization, operations, and
internal headquarter departments.
·
Manage, track and resolve all issues reported by customers
·
Drive high customer satisfaction
rating upon completion of each request
·
Analyze issues to determine root cause

10. ·
Communicate issues to management to reduce/ prevent issues
from occurring
·
Knowledge of Command IG, DMS, DPS, SDS, Citrix, GFS and
Salesforce
Temporary
Agency
–
New Yor
k
, NY
September 2015
–
December 2015
Administrative Assistant/ Receptionist/ Customer Service
Representative

11. ·
Demonstrated ability to quickly learn organizational processes,
workflows, policies and
procedures of various
companies.
·
Handled a range of administrative support and office
management functions for clients
·
Answered telephones and courteously assisted customers within
high
-
volume, deadline
-
driven settings. Earned
a reputation for rapidly and calmly resolving
customer complaints
.
Sandy Sandy
1000 Kirk Rd, New York, NY 23090 (000) 000-0000
[email protected]
EDUCATION
University de France – Paris, France
Expected Graduation September 2016
Bachelor of Arts, Healthcare Administration and Management

12. Minor: Finance
GPA: 3.76
Nursing Health Occupations – New York, NY 23090 May
2011
Associate of Science in Vocational Nurse
SUMMARY OF KEY QUALIFICATIONS
· Extensive administration and customer service experience
· Proven communication, interpersonal, and organizational
abilities
· Proficient in Windows based programming including MS
Word, Excel, PowerPoint, and Outlook
· Dynamic Leader and team builder, always willing to
collaborate with others.
· Strong analytical and problem solving skills
· Typing skills 50 wpm
· Medical Terminology
· Fluent in Creole and French
WORK EXPERIENCE
Shredding Company – New York, NY
December 2015 – Present
· Work closely with the field sales organization, operations, and
internal headquarter departments.
· Manage, track and resolve all issues reported by customers
· Drive high customer satisfaction rating upon completion of
each request
· Analyze issues to determine root cause
· Communicate issues to management to reduce/ prevent issues
from occurring
· Knowledge of Command IG, DMS, DPS, SDS, Citrix, GFS and
Salesforce

13. Temporary Agency – New York, NY September 2015 –
December 2015
Administrative Assistant/ Receptionist/ Customer Service
Representative
· Demonstrated ability to quickly learn organizational
processes, workflows, policies and procedures of various
companies.
· Handled a range of administrative support and office
management functions for clients
· Answered telephones and courteously assisted customers
within high-volume, deadline-driven settings. Earned
a reputation for rapidly and calmly resolving customer
complaints.