1. CURRICULUM VITAE
ALLISON PRITCHARD
07909542786
yorkieally34@hotmail.com
Personal Profile
An honest, hardworking and enthusiastic individual, able to work effectively on my
own as well as part of a team. I have the ability to prioritise work in order to meet
deadlines, and work well under pressure. I can adapt well in various situations and
have a positive approach.
Skills
 Organised
 Problem solver
 Team player
 Good IT skills, including Microsoft Office
 Able to multi-task
 Confident and professional
Employment History
Various Agencies (Reed, Brook Street, Office Angels, Scattergoods) Oct 2016 – Dec
2016
TemporaryAssignmentsinCustomerService,Administration,Reception,Hospitality
& Catering
Optegra Eye Healthcare June 2016 – Oct 2016
Patient Liaison Officer
 To promote a sensitive and caring approach to all patients, visitors and
colleagues within the clinic environment
 Patient Liaison for a nominated group of patients who come to the hospital
for consultation and treatment (Greeting Patients, Booking
Appointment/Surgery Dates, Taking Payment for Procedures)
 Offering excellent customer service to assist in increasing patient satisfaction
levels
 Manage and deal with the relationships between patients and Consultants /
Surgeons / Optometrists to ensure the patient has all the required
information to reach an informed decision
 Assisting patients with PMI queries and ensuring all patients who are insured
have authorisation codes submitted into their patient record
 Manage all administration tasks and reports required for the role using
systems CRM, Medisoft, imedicware, ASANA.
 Communicating effectively and empathetically with all patients, colleagues
and external contacts.
 Ensuring all patient records are available for clinic and surgery dates.
 Scanning documents required in patient records.

2. Bupa Health and Wellbeing UK November 2010 – June 2016
Knee and Hip Team Advisor
Eye Care and Oral Surgery Team Advisor
 Coaching/Training/Development of new Advisors
 Developing and Implementing new processes, including call structures
 Resolving and handling customer queries, whilst being FCA regulated
 Handling significant number of incoming and outgoing calls (Members and
Providers)
 Identify and discuss appropriate treatment pathways with members
 Navigate through internal systems (Swift, BOSS, CFF, IEX)
 Supporting service level in other areas of the business when required
ChemDry UK (Beverley, East Yorkshire) January 2008 – October 2010
Customer Care Assistant and Insurance Claims Advisor
 Dealing with verbal and written complaints
 Liaising with Insurers, Loss Adjusters, Franchises and Technicians
 Carrying out Customer Satisfaction Surveys
 Validating visits carried out by Technicians
 General Administration Duties
MeterPlus(NPower) May 2007 – January 2008
Meter Reading Administration Assistant
 Data Input and Filing
 Dealing with Customer Queries and Requests
 Making Customer Appointments
 Liaising with Meter Reading managers
Select Recruitment Agency March 2007-May 2007
Temporary Admin Assistant
 Interview applicants for agency work
 Produced staff pay slips using the in house systems
 Export figures to Head Office via the Company’s bespoke system
Marks and Spencer Money May 2006- March 2007
Customer Service Advisor; Service and Sales
 Inbound/outbound calls
 Dealing with correspondence and email
 Driving customer satisfaction and maximising opportunities to increase sales,
whilst operating within regulatory requirements

3. Allied Healthcare Group February 2005 – May 2006
Recruitment Co-ordinator
 Interviewing candidates
 Conducting company training programme
 Responsible for employee compliance and maintaining of employee files
 Working as part of a team, providing a 24/7 on call support service
 Dealing with problems and matching healthcare staff to client rotas
 Administrative duties
Education/Qualifications
 BTEC Level 3 National Diploma Award in Education and Training
 BTEC National Diploma in Hotel Management and Institutional Operations
 City and Guilds 705 General Catering and 707/1 Food Service
 Communications Certificate
 Level 2 NVQ in Business and Administration
 GCSE – Maths C, EnglishC, German D, French C,Home Economics D, Chemistry
D, Child Care C.
 First Aid at Work
References available upon Request