1. ANDREA HARRIS CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT
commanderdrea@yahoo.com 347-623-5451  Hollis, NY 11423
Certified Medical Administrative Assistant with 15 years of accomplishment ensuring efficient business, office and team
operations across various industries. Enthusiastic for the opportunity to contribute administrative support and customer
service skills towards supporting medical office needs. Highly organized with excellent interpersonal skills, resourcefulness
and attention to detail when multitasking in a healthcare environment. Versatile as a strong independent worker, leader
and team contributor with proven ability to quickly learn new techniques and effectively fulfill multiple roles to ensure all
business needs are met.
Key Skills include:
Computer / Software Skills: Microsoft Office Suite, QuickBooks, Peachtree
EDUCATION & CERTIFICATIONS
Certified Medical Administrative Assistant, National Healthcareer Association, NHA, March 2016
Certified Medical Administrative Assistant Course, York College, March 2016
Human Services/Mental Health (88 Credits Completed), LaGuardia Community College, Long Island City, NY
Office Technology Certificate, Ace Computer Training Center, Forest Hills, NY, 2009
PROFESSIONAL EXPERIENCE
HEALTHCARE & PATIENT SERVICES SUPPORT:
 Managed and performed day to day patient and administrative support responsibilities of a dental office for 5 years
with attention to detail, customer service and clinical staff needs.
 Ensured all service needs were met by greeting and communicating with patients to answer questions, schedule
appointments and update account information.
 Checked in patients, prepared patient intake documents and processed insurance information.
 Completed sterilization process, wrap and label procedures for dental kits.
 Compiled and organized patient charts, prepared patients for examination, completed routine patient dental cleanings
and assisted medical staff with various oral procedures.
ADMINISTRATIVE SUPPORT & OPERATIONS SUPPORT
 Assisted Store manager with completion of various office support and basic bookkeeping duties for a retail business
while maintaining role of Front End Supervisor.
 Handled and directed all incoming calls, faxes, electronic files and mailed correspondence to appropriate location or
recipient.
 Tracked office cash transactions, reconciled accounts / daily cash intake and completed bank transactions.
 Collected customer payments, managed accounts receivables/payables and processed payroll.
 Tracked business inventory, ordered supplies and prepared sales reports.
 Monitored and ensured employee compliance with company policy and procedures.
MANAGEMENT:
 Supervised retail business front end operations, sales team performance and customer service.
 Managed full scope of restaurant department operations while simultaneously working as a sales associate.
 Oversaw daily scheduling and coordination of in-house warehouse events in collaboration with event manager.
 Assisted sales advisors with preparing and demonstrating vendor products to promote sales.
EMPLOYMENT HISTORY
Senior Shift Supervisor, Club Demonstration Services, Lawrence, NY, 2013 – Present
Restaurant Manager & Sales Associate, Kmart, Rosedale, NY, 1999 – 2011
Front End Supervisor & Office Assistant, Loehmann’s, Rego Park, NY, 2007 – 2008
Dental Assistant, Dental Services, 1981 - 1985
 Medical Terminology  Compliance & Quality Control  Customer Service & Communication
 Patient Charts & Data Entry  Procurement & Inventory Tracking  Team Leadership & Support
 Appointment Scheduling  HIPAA Compliance  Conflict & Problem Resolution