Jennifer Walker is seeking a position that utilizes her skills in customer service, medical office administration, and claims processing. She has over 10 years of experience in customer service roles and medical administration. She is proficient in common computer programs and types 55 WPM. She has a certificate in medical office specialist and is currently pursuing an associate's degree in diagnostic medical sonography.

1. *Resume:
Jennifer M Walker
2317 W Forest Pleasant Pl
Phoenix, AZ 85085
(623) 329-9859
JenniferW4275@gmail.com
SUMMARY OF QUALIFICATIONS
- Proficient in Word, Excel, Access, PowerPoint, and Quick books
- Type 55 WPM/ Ten- key proficiency
- Organized, motivated, ability to multitask
- Multi-line phone experience
- Customer service experience
EDUCATION
Maricopa community college-Currently attending
Associate: Diagnostic Medical Sonography
Certificate- Medical Office Specialist
National laser institute-Laser Technician
EMPLOYMENT HISTORY
Cigna Group Insurance-Phoenix, AZ
Claims Manager, Short Term Disability
9/2013-9/2015
• Provide support for all client accounts working by set time frames to meet quality assurance and
client performance guarantees.
• Knowledge of family medical leave act to execute and abide by law provisions
• Knowledge of MDA guidelines to determine leave durations appropriate for injury or illness being
investigated.
• Strong time management by prioritizing work continually and produce significant volume of work
efficiently within performance standards.
• Work in a fast paced environment with short deadlines.
• Demonstrate teamwork dealing effectively with mentoring other individuals within the organization.
Cigna Healthcare- Phoenix, AZ ''''' 7/2012-11/2013
Customer Service Representative
- Attracts potential customers by answering product and service questions; suggesting information
about other services
- Opens/ maintains customer accounts by recording account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem; expediting

2. correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.
- Maintains a high level of confidentiality across all interactions
- Monitors workload, attendance, and punctuality
- Acts as a Customer Advocate with Customer Centricity
- Awarded 4certificate of excellence in customer service
Department of Economic Security:
Eligibility 04/2011-04/2012
D.ES, Avondale, AZ
- Maintain an efficient lobby of applicants
- Check in applicants for government assistance
- Gather financial and personal documents
- Effectively enter financial information in system to determine eligibility and qualifications by
calculation based on guidelines and laws
- Submit authorization to management for approval and accuracy
- Manage follow up interview to determine continuation of coverage for food, financial and
insurance coverage for the customer
American Laser centers 03/2009-03/2011 Clinic Assistant Manager
- Hired, trained and evaluated personnel to comply with company policies and procedures
- Supervised and directed employees with customer transactions, reconciling receipts and
customer service
- Provided great customer service by greeting and assisting customers, and responding to
customer inquiries and complaints, processed reports of side effects and reactions, medical
charting, and scheduling
- Performed laser procedures, monitored employees during their performance for safety
evaluations
- Managed inventory by accounting for floor and stockroom merchandise. Re- ordered merchandise
when inventory recedes to a specified level
- Equipment inspections and maintenance orders
Spa one 10/2007-3/2009
Tucson, AZ
Aesthetics supervisor
- Hired, trained and evaluated Aesthetic personnel
- Evaluated personnel on performance of standard operating procedures, and compliance with
state regulations.
- Provided best practices training in a classroom setting to educate employees on product and
industry changes, and to assure safety regulations were used in every treatment.
- Managed retail inventory and maintain reports of back bar product usage.
- Performed chemical treatments, facials, waxing when needed.

3. - Charting and scheduling of all skin care treatments for all personnel.
- Filed any reports of adverse reactions to treatments perform by staff.
America online Inc. 10/2004-10/2006
Tucson AZ
Retention specialist
- Responsible for taking incoming calls from AOL members wishing to cancel their accounts.
- Probed for reason( s) that lead customer to want to cancel their relationship with AOL.
- Through a discovery process tailored a plan to meet customers' needs to prevent them from
leaving the company.
- Offered additional product and services
- Executed retention orders while maintaining time management restrictions.
- Met monthly quality and product quotas required.
- Responsible for making outbound follow up calls to assure customer continues to see value in
AOL products.