1. Ashley
Dickens
Ashleydickens2@gmail.com
336.362.0409
Linkedin.com/in/Ashley-McDonald-
Dickens-64aa0889
Objective
To obtain a position utilizing my in-
terpersonal, organizational, and
problem solving skills with a positive
attitude and strong work ethic.
Skills
 Computer and Internet Skills
 Proficient in Microsoft Office
including Exel and PowerPoint.
 Written and Verbal Communica-
tion
 Organizational Skills
 Multi-Tasking
 Adaptable (Can be cross-trained)
 Office Administration
 Able to Operate Under Pressure
 Client Retention and Expansion
Experience
Receptionist & Technician, Lake Wheeler Veterinary Hospital, Raleigh, NC
07/2012– Currently Employed
Receptionist: 7/2012 – Current Job Title
Technician: 8/2014 – Current Job Title
 Cross-trained to be able to assist in any aspect of day to day business.
 Assist clients in all aspects of customer service.
 Answering phones, making appointments, client reminder calls, recalling and
checking on previous day patients as needed, inputting charges, invoicing, filing
and faxing of records, preparing customer estimates, client education.
 Managed day to day aspects including hiring and training of new employees.
 Scheduling of employees, approving time off requests, ordered in-hospital sup-
plies and special order requests for clients, restocking and verifying inventory of
all hospital supplies, duties based on which job assigned that day, assisted team-
mates with other duties throughout the day.
 Managed closing duties
 Reconciliation of cash drawer, settlement of credit card system, running and
verifying end of day (and month) business reports.
Server, Waltonwood at Cary Parkway, Cary, NC
03/2012-07/2012
 Monitor dining room to ensure optimal experience for residents.
 Delivered exceptional, friendly, and fast service.
 Assist residents with making menu choices in an informative and helpful fashion.
Server and Hostess All Aboard Pizzeria, Holly Springs, NC
03/2011-03/2012
 Train new wait and floor staff on guest service expectations, safety
procedures, and restaurant protocols.
 Accurately recorded orders and partnered with team members to serve food
and beverages that exceeded guests’ expectations.
 Managed closing duties, including settling credit card system and
reconciliation of the cash drawer, restocking and preparing restaurant for next busi-
ness day.
Education
North Carolina State University May, 2014
Bachelors of Science: Animal Science, Industry Concentration
Minor: Agricultural Business Management
Related Coursework
Managerial Accounting, Agricultural Financial Management, Agricultural Business Ac-
counting, Management Personnel, Agribusiness Management, Calculus, Interpersonal
Communication.
Reference—Tiffany Clark, Lake Wheeler Veterinary Hospital 919.728.7161