Health Service Admin

1. Rachel Ivory
901-491-7020
rachelasivory@gmail.com
OBJECTIVE: Experience working in fast-paced environments demanding organizational
and interpersonal skills. Confident and poised in interactions with individuals at all levels. I
am currently seeking for an Office Assistant/ Clerical/Receptionist position that will
challenge the skills I have and also looking for new experience as I go.
EDUCATION
Bachelor Candidate of Health Service Administration, University of Memphis, expected
graduation May 2017
Associate Degree Candidate of Medical Office Technology, Southwest TN Community
College, Fall 2008- Spring 2013
RELATED EXPERIENCE
Advertising Auditor, ACB Memphis, TN May 2016 – Present
 Ensures compliance with clients’ program specifications and ACB policies and
procedures.
 Process the claims and prior approvals accurately and in a timely manner.
 Measuring of ads, verification of advertising rates based on research data or actual
invoices, performance of mathematical calculations
 Comparing advertising content to clients’ program guidelines to ensure compliance,
preparation of input sheets and/or entering audit results into the clients processing
database or web application.
 Making sure ads meet guidelines and make note of ads if they are approved or not
approved.
 Data entry
Receptionist, Rexam/Automation Personnel, Olive Branch, MS March 2016
 Make sure all visitors sign in on the sign in log and give them visitor badges to enter
the plant.
 Answer multi phone line & transfer calls.
 Answer the gate monitor for visitors, employees, and truck delivery.
 Complete all tasks given by the HR Manager.
 Distribute mail to all plant administrates.
 Place all outgoing mail in outgoing mailbox.
 Distribute employee payroll checks and other important documents in their
designated mailboxes.
 Make copies, filing, and organizing documents.

2. Clerical worker, Lincs Logistics/Automation Personnel, Memphis, TN January 2016
 Filing, organizing, scanning all Bill of Ladings(BOL)
 Typing, data entry entering required information in the system.
 Making copies of BOLS on the copy machine and emailing them to the designated
recipient.
 Pull up load & delivery numbers from BOLS and match them into the system.
 Verified DOTCOM & HAZMATS loads.
 Updated all BOLS in the system.
Office Assistant/Secretary, Urban Family Ministries CDC, Inc., (Alcohol & Drug Outpatient
Treatment Clinic) Memphis, TN May 2014- February 2016
 Attend and answer over 50-100 calls per day
 Welcome and greet visitors & patients, in person and over the phone
 Appointment scheduling for future clients/appointment scheduling for director of
the agency
 Filed office documents and filed patients’ documents in their charts. Fax documents
and makes copies.
 Complete, organize and file patients’ charts.
 Gather all patient’s demographic information and previous A&D substance uses
during assessment intake.
 Registered new patients and updated existing patient demographic information.
 Release of Information specialist.
 Mailing out and paying agency bills.
 Patient log managing.
 Stocked and ordered supplies for agency.
 Billed A&D Treatment services
 Data entry/inputting clients’ information and encounters into TN-WITS software
System.
 Collect payments for fee services.
 Administer drug screens for walk-ins as well as for patients.
Certified EVS Tech, Regional One Health Hospital
Memphis, TN, July 2015 – November 2015
 Lift a minimum of 50 pounds on a regular basis.
 Push and pull garbage cans and cleaning cart throughout the hospital.
 Do basic cleaning and sanitizing.
 Prolong of standing and walking.
 Reach, stoop, bend, kneel and crouch to accomplish the neatness and cleanliness of
the hospital areas.
 Greet guests and patients while entering into patient’s room.
 Make sure the rooms are comfortable and clean for all patient’s needs.

3.  Thoroughly sanitize discharge rooms completely to be ready for new patient
admissions.
Customer Service Associate, Kirkland’s Home, Southaven MS September 2013- May 2014
 Cashier Associate
 Assist customers with returns, purchasing store merchandise.
 Welcomed and greeted customers while assisting them with their requests
 Answered telephone inquiries from customers and store regarding the status of
units and other service issues.
 Trained new employees and Seasonal employees.
 Stocked new shipments in stock room and on sales floor.
 Assisted with new employee training including store policies, services, credit
applications and register operations.
 Met up to 55% of sales goal of the week.
 Handled and completed projects that were assigned by store manager.
CERTIFICATES & AWARDS
Dean’s List, Southwest TN Community College, Spring 2013
Relias Learning Certificates:
1 Hour completion of CPR Refresher Training
Certificate of Completion of HIPPA Overview, Credit Hours: 0.75
Certificate of Completion of Microsoft Office Word 2010, Credit Hours: 2.00
Certificate of Completion of Drugs in the Workplace, Credit Hours: 1.00
Certificate of Completion of Substance Use Treatment Information
SKILLS
- Proficient in Microsoft Office Application
- Excellent customer service
- Excellent organizational skills
- Type 35 wpm
RELEVANT COMPLETED COLLEGE COURSES
- Microsoft Applications - Keyboarding
- Medical Terminology 1 - Business Communication

4. Rachel Ivory
rachelasivory@gmail.com
901-491-7020
References
Morgan Darby
Assistant Manager
Kirkland’s Home
6450 Town Center Loop #610
Southaven MS 38671
662-536-0041
morgansdarby@yahoo.com
Relationship: Former supervisor
Tonya Watson
Assistant Program Manager
Urban Family Ministries CDC, Inc
2174 Lamar Avenue
Memphis, TN 38114
901-323-8400
twatson@ufmcdc.org
Relationship: Former Assistant Manager
Rose Doyle
HR Manager
Rexam
10800 Marina Drive
Olive Branch, MS 38678
662-895-8650
rosedoyle@rexam.com
Relationship: Former Manager