Rosetta Robinson is a results-oriented manager with experience in environmental services, patient experience, food service, transportation, and disaster relief inspection. She has a track record of improving customer satisfaction, reducing costs, and ensuring regulatory compliance across multiple industries. Robinson is looking for a position that utilizes her skills in strategic planning, team leadership, and relationship building.

1. ROSETTA ROBINSON
| H: 872-703-3388 | C: 312-982-9927 | Zettaj03@gmail.com
Summary
Results-oriented Manager who thrivesin fast-paced and competitive environments. Brings strong presentation,
analytical and problem solving skills. I am a systematically savvy management/sales/ customer service Individualwith
multiple leadership experiences. I am qualified for career opportunitieswhere my background and creative abilities will
be of value. Iam looking for a position that will utilize my skills in strategicplanning, team development, performance
management and relationship building.
Highlights
Project training Manager /EVS/Food Microsoft Outlook,
Six sigma Lean training Excel
Effective problem solver Word
Accomplishments
Streamlined and improved Food Service tactics, which reduced company labor costs by 60%.Improved customer
satisfaction ratings by100% by implementing a newuser-friendly interface.
Experience
Environmental Services Manager 11/2015 to Current
Aramark / Advocate Christ Hospital Oak Lawn, IL
Deliversstrong operational performance by executing against AramarkHealthcare and regulatory agency
standards and programs, continually monitoring operations and completing EVS quality assessments and
necessary action plansto provide optimal environmental services.
Drives patient satisfaction and maintains clientrelationships through rounding at multiple locations.
Ensures compliance with appropriate infection prevention,safety,OSHA, JointCommission and regulatory
standards.
Supervises, trainsand manages the performance of the EVS front line staff, including conducting applicable
rounding.
Tours and inspectsthe facility to ensure totalquality management requirementsin EVS management.
Coordinatesthe activities of EVS staff to ensure efficientand cost-effective utilization ofstaff, materials, and
equipment.
Responsible for application of all ISIS Pro modules.
Patient Experience Manager 11/2015 to Current
Aramark / Advocate Christ Hospital Oak Lawn, IL
Providesleadership in the design and implementation ofa service culture that translatesinto improved customer
satisfaction, customer loyalty and increased customer referralsleading to a competitive advantage in the
healthcare market.
Providesleadership in the translation and/or utilization ofsatisfaction data to improve the Patient Experience for
the campus.
Manages the service recovery processes including service recovery policydesign.
Providesoversight of the complaint resolution process and documentation requirementsand integrates complaint
and grievance trending information into strategic plans for the Patient Experience.
Designsand providestraining, coaching and developmentfor managementteam members, physicians and
employees on topics related to improving the PatientExperience.
Works with other network leadersto define and implementbestpractices to create a standardized approach to the
patient experience.
Overseesturn down team, discharge team,and all room observations.
Serves asa co-chair of the Patient Experience Committee and participatesas a member of the Ethics Committee.
Patient Service Manager 01/2015 to 03/2015
Aramark/ Advocate Christ Hospital Oak Lawn, IL

2. Manage all staff assigned to patient meal service area Drives patient satisfaction and maintains client
relationships through rounding.
Ensurescompliance to food safety, sanitation, and overall workplace safetystandardsare met.
Supervises, staffs, trains, conducts applicable rounding and managesthe performance ofthe food service
supervisors, diet office, kitchen, tray line and patientmealdelivery staff,including applicable rounding.
Coordinatesactivitiesrelated to menu distribution and other menu-related issues,and facilitate operations related
to production, distribution and service of food to ensure optimal nutrition care ofpatients/residents.
Manages and controls resourcesand materials to ensure quality, adequacy of supply and cost controlwithin
budgetaryguidelines.
Patient Transportation Manager 01/2015 to 11/2015
ARAMARK / UNIVERSITY OF CHICAGO HOSPITAL Chicago, IL
Managed day-to-dayoperation of departmentto meetcompliance with AramarkHealthcare and facility's standard
including safety, policy and procedures.
Provide exceptionalcustomer service to allclientele;train,hire and supervise 140 employees;schedule and staff,
while maintaining an excellent relationship with all partiesinvolved.
Plans, directs, and controls the workof transporters and dispatchersto ensure the safe,courteous,timely
processing of allrequestsfor movement ofpatientsand non-patientitems on anyshift as assigned.
Effectivelyhandlesmanagerial situations including planning, control, problem solving, and communication.
Completes daily roundswith user departments to increase customer satisfaction and monitor work performance.
Prepares employee performance evaluations and competencies for approval and reviews with employees before
required deadlines.
Minimizes errors, maximizes productivity, and maintainshigh quality bychecking and monitoring data,staffing,
and work in the department.
FEMAInspector (Contractor) 11/2014 to Current
PB Disaster Services Chicago,IL
Performs inspections and assessesdamage ofresidences. Documents the damages sustained based on
extensive knowledge of construction techniques.
Assesses damage to dwellingsand the overall habitability of homesand addresses each appropriate field using
the ACE Field Software.
Providessupport in the administration of Inspection Services contracts,such as assisting in the developmentof
emergencyresponse plansand assisting with quality control monitoring.
Assists in determining number of inspections needed at disaster field sites and providesguidance to other field
inspectors. Typical guidance provided is assisting other inspectors with disaster specific information or technical
assistance with the ACE Field Software.
Assists the supervisor with analyzing and evaluating Inspection Services proceduresin order to recommend
improvementsin inspection methodsand techniques. Proceduresare typicallyevaluated through physical
observation of field experiences. Reviews, analyzes and verifies occupancy documentation provided by applicants
such as mortgage payment books, deeds and various insurance documents.
Provides disaster assistance program information to applicants.
OPERATIONS SUPERVISOR 07/2014 to 01/2015
UPS / UNION Bedford Park,IL
Manage unload department on resources to ensure maximum output,accuracy, and efficiencyatalltimes.
Responsible to ensure that all employeesadhere to safety policies and procedures atall times,operating in full
compliance with department, station, corporate,and OSHA requirements.
Aid Full-time Supervisors on day to daymaintenance coordination.
Establish and maintain an aggressive cross-training program within the departmentto promote development,
enhance flexibility, and ensure backup coverage ofvitalfunctions and processes Function as an effective liaison
and advocate on all levels to ensure that employee, department, and corporate needs are addressed in a timely
and productive manner Manage Payroll, Reviews, and Corrective actions.
Admission Advisor /Call Center Team leader 06/2006 to 07/2008
KAPLAN UNIVERSITY Oak Lawn, IN
Assist, guide, and motivate a cohort of online callcenter and face to face college studentsto realize personal,
professional, and educational goals.
Determinesstudent applicant's admissibility to the university online / college.
Responsible for national volume over, $200M in annual sales.

3. Maintain communication via telephone call Center,face to face correspondence,and/or electronic mail with
prospective studentsthrough all stagesof the recruitment and admissions process.
Successfully/consistently achieve enrollment/start goals.
Successfully held a Team Leader position within the call center for 32 reps.
Meet and exceeded goal every cycle motivated and coached reps to making monthly and weekly goals.
Call Center Team Leader 08/2003 to 12/2006
COMCAST CABLE Tinley Park, IL
Directed and coordinated activities of employees engaged in installation through call center team.
Hired and trained and supervised a team of 15 employees.
Education
B.S: BUSINESS MANAGEMENT
Kaplan University
BUSINESS MANAGEMENT
Skills
Hard- worker,Call Center leadership, Competitive cost control,Customer Satisfaction, Customer Service, Delivery
Documentation, Electronic mail, Food safety leadership, Team Leader, Excel, office,MicrosoftOutlook,Word,Works,
Payroll, Policies, Problem Solving, Quality, Recruitment,Safety, Sales,Sixsigma training,Staffing,Strategic Planning.