1. RACHELLE LOU CLOUTIER
4014 Wilshire Circle  Shoreview, MN 55126  (651) 769-7143  rachellelou32@gmail.com
 Highly motivated professional committed to quality, excellence and results driven.
 Detail-driven with a great work ethic and a drive to exceed expectations.
 Strong administrative and support capabilities.
 Desire to learn new functions.
 Technical Skills: PeopleSoft, Outlook, Customer Service Management Systems (CSMS), Microsoft
Word, Excel, Access, PowerPoint.
 Worked at 3M Company for 30 years.
AREAS OF EXPERTISE
PROFESSIONAL EXPERIENCE
3M COMPANY, St. Paul, MN 2009-2015
CUSTOMER ACCOUNT COORDINATOR – INDUSTRIAL BUSINESS GROUP (IBG)
 Provided administrative support for a group of 100, which included paying invoices in Peoplesoft,
purchasing office supplies and coordinating mail.
 Coached Lifeworks (program for mentally challenged individuals) employee with projects within
IBG.
 Worked with Plant Engineering to ensure equipment was repaired in a timely manner.
 Managed schedules for Customer Service Representatives (CSRs).
3M COMPANY, St. Paul, MN 2007-2009
CUSTOMER ACCOUNT REPRESENTATIVE – AUTOMOTIVE AFTERMARKET (AAD) AND MARINE
 Provided customer service to AAD and Marine customers.
 Maintained an excellent working relationship with internal and external contacts and customers.
 Proficient in all aspects of Customer Service; order management, deduction/adjustments,
responding to customer inquiries promptly and professionally.
3M COMPANY, St. Paul, MN 1999-2007
ADMINISTRATIVE COORDINATOR – PHARMACEUTICALS DRUG SURVEILLANCE
 Coordinated Indigent Patient Program requests throughout the United States.
 Responsible for running queries on drug information requests using the IRMS database.
 Coordinated with healthcare professionals and 3M pharmacist communications.
 Responsible for payroll time entry for a department of 15.
 Purchased departmental supplies and paid departmental invoices.
 Provided administrative support to 3M Drug Surveillance doctors, pharmacists and professionals.
EDUCATION
Associate of Applied Sciences, Globe College of Business, St Paul, MN
Minnesota Resource Center, St. Paul,MN
 Team Player
 Great Communicator
 Detail Oriented
 Fast-Paced Learner
 Prioritizes Work Well
 Organizational Skills
 Customer-Centric
 Self-Motivated
 Process Improvements