1. 4913 E. Encanto St.
Mesa, AZ 85205
480-586-4753,
PEDGEMAN11@YAHOO.COM
PAUL A. EDGE
Objective Work my hardest to fulfill my job duties so that I may be successful in all
aspects of my job, career, and life. My goal is to help the company I work
for achieve as much success as possible and be the best employee I
can. Be someone who can be given responsibilities and trusted upon to
fulfill them. Work with coworkers as a team to achieve team success in
reaching goals, providing top level customer service, and performing
team functions. Serve customers and assist in solving problems to
understand the needs and circumstances of customers to provide the
best service accurately and efficiently. Strive to achieve the highest level
of productivity and quality of service set by my directors and/or the
company. Provide insight and suggestions that will help the company
continually improve and achieve their goals. I want to assist and enjoy
serving my coworkers, employers, and customers to help them achieve
success at any level or in any area whether it is personal or commercial.
Skills
 Computer experience and knowledge in excel, power point, word,
outlook, Hds, Intercom Plus, Search engines, citrix, and Internet.
Knowledge and skill in RPS(rapid problem solving) events/sessions, 5-
why sessions, A3 strategic planning, and leading councils and leader
learning sessions.
Education 2003-2007 CHANDLER-GILBERT COMM. COLLEGE CHANDLER, AZ
 Education focused in nutrition field.
 Earned National Dean’s List honors.
 Earned Outstanding Achievement in Health Field award.
 Achieved a GPA of 3.95
2007-2011 ARIZONA STATE UNIVERSITY TEMPE, AZ
• Graduated May of 2011 with bachelors in Human Nutrition
• Earned National Dean’s List honors.
• Achieved a GPA of 3.94
Experience 2014-present Express-Scripts Tempe, AZ
PHARMACY SUPERVISOR FOR PHARMACY TECHNICIAN
TEAM
 Supervise, direct, lead, coach, and motivate a team of pharmacy
technicians. Interface with the technicians on a daily basis providing
direction in the work queues so that the appropriate volume is
worked and goals met each day. Provided feedback and coachings

2. to help improve and sustain performance for individuals and the
team.
 Reviewed and approved timecards each week and made necessary
adjustments as requested or needed.
 Gathered data as a team and for individuals and completed monthly
scorecards for each tech to be able to have a visual on their
performance, held quarterly one on ones with each tech to discuss
performance and also hear concerns and ideas from the techs.
 Directed team meetings each month to build team unity and provide
further guidance and updates on process improvements and
changes. Held short team huddles twice a week to provide current
information of events and changes that were immediate, also to
provide recognition of employees.
 Leader of the ALL-IN Peer Quality council, overseeing the calling
quality of all pharmacy teams which have a calling function.
Monitored call quality scores for the site and collaborated with the
council on ways to improve service and quality for our beneficiaries.
Created quality challenges between the teams to motivate
employees to provide the best quality possible.
 Part of a team of 4 supervisors that organized, directed, and hosted
leader learning sessions for both Supervisors and Leads. Each
month we utilize leadership training material to provide an interactive
and informative session to improve or add leadership skills.
 Participate in problem solving events such as RPS, 5-why, and A3 to
locate the primary issues and causes and strategize/plan for ways to
improve and eliminate the problems.
2010-2014 Express-Scripts Tempe, AZ
SENIOR INTERVENTION TECHNICIAN-DOD AND PATIENT
CONSULTATION AND RESOLUTION TECHNICIAN
 Processed and entered prescription data into Hds system for DOD
or Commercial patients from prescriptions faxed by doctors or
mailed by patients.
 Updated patient allergies, health conditions, medication history,
medical supplies, and payments as needed.
 Worked both independently and with a team to achieve above
standards in production, quality, and efficiency.
 Performed calls and interfaced with patients to correct personal
information that had a discrepancy with what was provided on
prescription, such as address or spelling of name.
 Screened and reviewed prescriptions for discrepancies or errors and
contacted doctor’s office or patient, used professional judgment
where appropriate to input prescription, or formulated correct
question for pharmacist to review and outreach to doctor’s office.
 Assisted in correct handling of DOD and Commercial patient
accounts by processing, refilling, discontinuing, and updating
prescriptions on file as patient or doctor request.
 Enter, track, and monitor customer orders utilizing various methods
to ensure safe delivery of medication from mail order facility.

3.  Interfaced with customers to resolve discrepancies in orders by
utilizing established procedures and standards to meet customer
needs.
2005-2010 WALGREENS PHARMACY MESA, AZ
SENIOR CERTIFIED PHARMACY TECHNICIAN
 Process and enter prescription data from doctor in Intercom Plus
computer system, fill and dispense prescriptions.
 Interface with insurance companies. Resolved insurance issues
regarding prescription coverage.
 Responsible for creation of work schedule on a weekly basis for
pharmacy technicians.
 Assisted customers in obtaining correct prescription medications and
over the counter medications.
 Managed medication inventories, order and restock medication as
needed. Processed returns for safe disposal of expired medications.
 Certified in medication knowledge, application, and laws.
2004-2005 BULWARK EXTERMINATING MESA, AZ
CERTIFIED PEST CONTROL TECHNICIAN
 Certified in pesticide application and laws.
 Applied pesticides safely and correctly in customer homes, and
commercial buildings.
 Helped resolve customer complaints and issues with service or pest.
 Promoted and sold service contracts to residential and commercial
customers.
 Organized and turned in service orders and contracts in timely manner.
2003-2004 HILLMAN GROUP, INC. TEMPE, AZ
WAREHOUSE MATERIALS MANAGEMENT
 Managed inventory cycle counts and levels consisting of machinery
parts, signs, and products ordered by customers who utilize Hillman
machines and products.
 Collected product and supply data from computer and personnel
sources, obtained post-production inventory counts, and entered
corrected data in computer system to maintain target stock levels.
 Worked with inventory control team to resolve issues and discrepancies
in inventory counts and part cost using established procedures and
policies to ensure customer satisfaction.
 Entered and adjusted inventory in computer system to provide accurate
data for forecasting.
Interests Customer service oriented positions, sports, nutrition and health,
computers.

4. Achievements • Earned Eagle Scout Award for Boy Scouts of America in 1997
• Served a two year mission for the Church Of Jesus Christ Of Latter Day
Saints in Atlanta, Georgia from October 2000 to October 2002.
• Earned National Dean’s List honors at Chandler Gilbert Community
College and Arizona State University.
• Earned Outstanding Achievement in Health Field award.
References • Brett Rathi 480-266-9777 Pharmacist Walgreens
• Scott Warren 480-580-8565 Sr. Manager of Operations
Express-Scripts
• John Sauduskas 602-315-1439 Sr. Director at Express-Scripts
• Richard Fulton 602-799-5537 Certified Pharmacy Technician