1. Heather V. Drier
N 7595LeonardBauerRoad Durand, WI 54736
715-672-8642 or715-495-2651 Cell
heatherdrier@ymail.com________________________________________
QUALIFICATIONS SUMMARY
Customer Relations & Sales experience
Data Entry and Telephone skills
Attention to Detail and Service
Presentation and Report Writing skills
Associate Business Marketing
Excellent Problem Solving skills
 Certified Nursing Assistant
 Certified Professional CPR/ AED
 SQL/(PL/SQL) - Word, Excel & PowerPoint
 Illustrate Attention to Detail
 Health/Safety/Environmental Regulations
 Training & Quality Inspection experience
WORK EXPERIENCE
Fall Creek Care Center – (Covenant Care LLC) Fall Creek WI- Facility Closing
Professional C.N.A with Professional CPR and AED Program
Pepin Health and Rehab - Pepin WI- 2013-2015
Production-Identification, Facilitator of forums and focus on improvements
Ability multi-task, analyzes, evaluate, and compile resolution
The MBP Company LLC -Marron Foods Durand, WI- 2012-2014
Production / Quality / Forklift Operator / GMP / CIP / SOP/ SAP
Mayo Health Care Systems- Family Liaison Customer Service Eau Claire, WI- 2011-2014
Customer Services
 IT / Computer Systems / Multi-Line Phone Systems
Neal Mast & Sons Grand Rapids, MI -1/2011-9/2011
21 Wal-Mart’s’ Stores’ Independent Merchandiser/ FIFO Shelving Matrix –SOP / SAP
MANPOWER- Operator / Production / Quality / Safety / Detail Oriented
Marketing
Sam’s Club, Eau Claire, WI-8/2006-6/2007
 Actively solicit new memberships to businesses and consumers and tracked sales
Performed cold calling and promoted credit, discounts and service
 Assisted with relocation and set up of new store, worked in shipping and receiving
 Received numerous Sales Awards
Claims Associate
Marten Transport, Mondovi, WI
 IT Help Specialist & Processed incoming freight transport insurance claims
 Answered multi-line phone and processed incoming freight transport insurance claims
 Policies and precedents with DOT & OSHA
 Updated customer accounts and tracked recovered freight pick up and deliveries
 Organized and filed office correspondence
 Ensured outstanding customer service and resolved any service issues
Life Enrichment Healthcare Worker- 1/2007-1/2008
Clairemont Nursing & Rehabilitation, Eau Claire, WI
 Life Enrichment –HIPPA Confidential / OSHA Protocols
Production Worker/Trainer
Georgia Pacific Corp, Phillips, WI-Millwright -1/1991-3/2003
 Trained new employees / facilitate or of safe work practices within manufacturing plant
 Conducted quality inspection checks and troubleshot any problems

2. Heather V. Drier
N 7595LeonardBauerRoad Durand, WI 54736
715-672-8642 or715-495-2651 Cell
heatherdrier@ymail.com________________________________________
ADDITIONAL EXPERIENCE
Merchandising /Customer Service/Production Assembly/Shipping &Receiving
Quality Inspection - Fair Built Foods
Mayo Clinic Health Systems, Eau Claire WI
Family Liaison Customer Service Desk
Fox Valley Technical College Associate Degree in Business Marketing
University of Wisconsin-Stout NWMOC Lean Manufacturing & Logistics, ISO9001
On the Job Training
Customer Service & Sales
Hydraulics, Flow Meters, Gages, Fork-Lift, Quality Inspection, Annual Fire Safety & CPR