1. ROSEMARIE G. PALACIOS
Mobile No: +63919 992 5506
vish_betchak@yahoo.com
Key Skills:
• Opera Systems • Vendor Management • Quick adaptation
• Project management • Problem solving • Team player
• User Administration • Technology Driven • Customer Oriented
• HR Administration • Time Management • Communication skills
• Procurement
management
• Sourcing management • Mac OS & Microsoft OS
Oriented
WORK EXPERIENCE:
(August 2016 – Present) JACINTO COLOR STEEL INC. – SALES COORDINATOR (SUPERVISOR
LEVEL)
• Handles Client Escalations and concerns for various on-going, Existing and warranty
services.
• Coordinate and follow-up all various project installation (Pre-planning and post
installation)
• Monitor the team’s progress, identify shortcomings and propose improvements
• Respond to complaints from customers and give after-sales support when requested
• Provides customer service trainings to all and marketing team
• Collaborate with the managing committee for various sales update and on-going projects
• Answers phones and handle all inquiry calls efficiently and professionally
• Monitor the team’s progress, identify shortcomings and propose improvements
• Work with other departments within the company to bring in additional help on creating
sales presentations when needed
• Utilize company resources to develop a filing system that keeps all active sales files
available digitally and in hard copy form
(April 2016 – August 2016) ESTRUCTURAS ALICATES CONTRACTING L.L.C. – EXECUTIVE
ASSISTANT
• Extensive diary management
• Plans and manages travel arrangements and itineraries
• Answers phones and handle all calls efficiently and professionally
• Monitors emails and other correspondence and respond as appropriate
• Effectively liaises with clients, teams and other contacts; including setting up and
coordinating meetings
• Produces and coordinates proofreading of correspondence, documents and presentations.
This includes making final changes, photocopying and binding if required
• Administrative responsibilities including filing, time-sheets, expenses, sending out bills,

2. maintenance of records, mailing lists, etc
• Coordinates appropriate personal matters on behalf of the partner if required, prioritizing
client work
• Ad-hoc project work dependent on Partner/AP/team needs
• Handles administrative and logistical duties for the Engagement Manager and the team,
including setting up the team room and arranging administrative supplies as required
• Books meeting rooms, video-conferences, phone conferences etc for the team, and also
group team meals when necessary
• Organize client and internal conferences/meetings when required
(Apr. 2014 – April 2016) TRUST MIDDLE EAST FOR RENT A CAR / TRUST TRAVEL & TOURISM -
HR ADMINISTRATOR / EXECUTIVE COORDINATOR - UAE
• Maintains the work structure by updating job requirements and job descriptions for all
positions.
• Maintains organization staff by establishing a recruiting, testing, and interviewing
program
• Ensures planning, monitoring, and appraisal of employee work results by training to
coach and discipline employees
• Maintains employee benefits programs and informs employees of benefits by studying
and assessing benefit needs and trends
• Maintains management guidelines by preparing, updating, and recommending human
resource policies and procedures.
• Maintains human resource staff by recruiting, selecting, orienting, and training
employees.
• Maintains human resource staff job results by counseling and disciplining employees;
planning, monitoring, and appraising job results.
• Contributes to team effort by accomplishing related results as needed.
(Aug. 2013–Apr. 2014) BIGBANG MEDIA PRODUCTION - Project Coordinator, Abu Dhabi - UAE
THE ROLE: Integral member of the project team responsible for delivering building
development projects of varying size and complexity. Responsible for directing,
organizing and controlling project activities, under the direction of a Project Manager
(PM) & Project Director.
•Attend client meetings and assist with determination of project requirements
•Assist the PM in the drafting and issuance of project proposals, RFP’s, tenders,
budgets, cash flows and preliminary schedules
•Prepare project organization and communication charts •Chair site meetings and
distribute minutes to all project team members
•Track the progress and quality of work being performed by design disciplines/trades
•Use project scheduling and control tools to monitor projects plans, work hours,

3. budgets and expenditures
•Effectively and accurately communicate relevant project information to the client and
project team
•Ensure clients’ needs are met in a timely and cost effective manner
•Review field inspection reports from Consultants throughout the lifecycle of the
project
•Issue Contracts, Letters of Intent, Purchase Orders, etc.
•Maintain Contract Execution Tracking Log
•Assist the PM in the review of Contractor quotations to ensure that only fair and
reasonable pricing is recommended for approval
•Track & manage contemplated change notices and change orders in the database
•Prepare substantial completion certificates and ensure all required project close out
documents are obtained
•Communicate ideas for improving company processes with a positive and constructive
attitude, and for developing this attitude in others
•Keep the Project Manager (PM) and others informed about project status and issues
that may impact client relations
(Feb. 2013 – Aug. 2013 ) TRIZAC ABU DHABI - Procurement Officer - UAE
• Prepare and process POs to supplier as per the approved order from client.
• Follow-up and check order acknowledgement from supplier for any discrepancies.
• For project order, follow-up on documentations from supplier for client’s approval.
• Follow-up on order status or update on shipment schedule with supplier.
• Follow-up shipping details with the shipping companies / freight forwarders.
• Update client on order status.
• Upon receipt of Arrival Notice / Notification from the freight forwarder, make all
necessary arrangement to get the Duty Exemption Letter (as applicable) from client.
• For NOT duty exempted companies, ask logistics to pay the duties and clear the
materials to customs.
• Request accounts to prepare invoice and follow-up payment with the client before
delivery of the material (companies who doesn’t have credit line in TRIZAC).
• Request logistics to deliver the materials to client and prepare necessary documents
(copy of PO).
• Enter the orders in the Order Bookings.
(Dec. 2010 – Feb. 2013) TRIZAC ABU DHABI - Document Officer & E-Registration – UAE
• Responsible for registering the Company to all Oil & Gas Company here in U.A.E.
• Responsible for doing Sales Meeting to all Supplier & Clients.
• Performs and carry out routine document management secretarial and administrative

4. tasks for the whole management premises
• Update various reports.
• Receiving and handling the Incoming and Outgoing files. Keeping it updated, day by day.
• Responsible for coordinating with all departments of the company in order to assure
that all documents are kept in the right place and in the right department file archive.
• To ensure that all corporate documents are well checked and submitted on time prior to
the documents submission due date.
• To perform regular audit on corporate documents in order to ensure that all documents
are properly submitted to other departments.
• Responsible for file validation and document controlling. Before submitting a document,
a document or file must first be checked and approved by the superior in charge.
(October 2008 – 2010) MILLENIUM HOTEL DOHA - Front Desk Officer / Reservation Agent
The front desk receptionist, has to play a very important role vis-a-vis the clients in not only
selling rooms and services but also the image of the hotel as well. When checking in guests, you
should perform these tasks by using OPERA System:-
• assign rooms and issue room keys;
• check with the housekeeping departments that rooms are ready for occupation;
• liaise with the bell desk to deliver luggage to the rooms;
• note requests for wake-up calls, transport arrangements and other general enquiries;
• settle guests complaints with tack and diplomacy;
• communicate with other departments regarding group and VIP check-ins.
• keep a record of guests’ arrivals, day and time of check-in, length of stay, and their special
needs and preferences;
• liaise with other departments such as housekeeping, restaurants and security, regarding VIP
and group check-ins;
• manage the booking of rooms.
• transact foreign exchange, for example, converting foreign currencies and travelers cheques
into local currency;
• settle bill payments and expenses quickly and accurately for guests who are checking out;
• maintain safe deposit boxes.
(March 2008 – October 2008 ) SYKES ASIA - Customer Service Representative
• Support and provide superior service via phones.
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking
messages, call backs, holds, interruptions, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally
• Effectively deal with job stress, angry callers, and upset customers
• Apply the proper telephone etiquette to satisfy various customer situations.
• Apply appropriate actions to effectively control a telephone call.

5. • Identify voice skills and how to enhance a good telephone presentation.
• Meets commitments to customers & other duties as assigned.
(November 2007 – March 2008) ETIHAD AIRWAYS - PAGGS - MANILA
Customer Service Agent / Ground Support Attendant
• Gives passenger-handling services exclusively to Etihad Airways.
• Control flights on Arrival (monitoring flight details, answering queries of arriving passengers,
assists passenger who needs special assistance such as wheelchair passengers, unaccompanied
minors, deportees, first time travelers, those passengers with tight connecting flight and VIPs).
Arrange transit baggage and coordinate with the receiving airlines.
•Assigned to other working stations at the airport such as Lost Luggage (Issue Property
Irregularity Report to those passengers who lost, damage and pilfer their baggage. Input report
to world tracer system, trace missing baggage and send messages (telex) to concern stations,
update passengers regarding status of delayed/missing baggage, release delayed baggage
thorough customs, endorse all delivery baggage to delivery agent, arrange and endorse cases
for settlement to Etihad Airways Claims Office.
• Assigned at Etihad Airways Airport Office and performs Claims office works such as filing and
answering telexes and catering to the needs of the passengers whose baggage is for settlement.
Conduct extensive tracing for those baggage that are not yet found after 4 days. Call repair
agent to give information regarding damage baggage to be repair and settle those baggage that
are not repairable, deal with the passenger with regards to their claims such as compensation
and reimbursement, asses claims of passenger with lost baggage and settle it with accordance
to the airline policy.
(June 2006 – October 2007) CATHAY PACIFIC AIRWAYS LTD. - PAGGS MANILA
Customer Service Agent / Ground Support Attendant
• Gives passenger-handling services exclusively to Cathay Pacific Airways.
• Control flights on Arrival (monitoring flight details, answering queries of arriving passengers,
assists passenger who needs special assistance such as wheelchair passengers, unaccompanied
minors, deportees, first time travelers, those passengers with tight connecting flight and VIPs).
Arrange transit baggage and coordinate with the receiving airlines.
• Assigned to other working stations at the airport such as Lost Luggage (Issue Property
Irregularity Report to those passengers who lost, damage and pilfer their baggage. Input report
to world tracer system, trace missing baggage and send messages (telex) to concern stations,
update passengers regarding status of delayed/missing baggage, release delayed baggage
thorough customs, endorse all delivery baggage to delivery agent, arrange and endorse cases
for settlement to Cathay Pacific Claims Office.
• Assigned at Cathay Pacific Airport Office and performs Claims office works such as filing and
answering telexes and catering to the needs of the passengers whose baggage is for settlement.

6. Conduct extensive tracing for those baggage that are not yet found after 4 days. Call repair
agent to give information regarding damage baggage to be repair and settle those baggage that
are not repairable, deal with the passenger with regards to their claims such as compensation
and reimbursement, asses claims of passenger with lost baggage and settle it with accordance
to the airline policy
EDUCATIONAL BACKGROUND:
COLLEGE:
La Consolacion College – Caloocan,
Bachelor of Science in Business Administration - Major in Marketing Management.
OCT. 2004
PERSONAL INFORMATION
Nationality : Filipino
Current Location : Philippines
Date of Birth : March 11, 1982
Availability to Join Once Selected : Immediate
CHARACTER REFERENCE:
Carmen Maria Cano Rodriguez
Managing Director
Estructuras Alicates Contracting LLC
+971563581943
Manuel Quirino Benipayo
Baggage Claims Officer / Baggage supervisor
Cathay Pacific Airways LTD.
4th Flr., IPT Building Ninoy Aquino International Airport Ninoy Aquino Ave., Pasay City
m_benipayo@cathaypacific.com
+6328317775
Eric Ines
Airport Manager
Etihad Airways
4th Flr., IPT Building Ninoy Aquino International Airport Ninoy Aquino Ave., Pasay City
+63287713656
Kabalan Frangieh
Assistant Executive Manager Millennium Hotel – Doha
+9744247777

7. Nabeel Hamzah
Director / Executive Producer
Bigbang Production FZ LLC
nabil@bb-production.com
+971 2 6737557 / +971 50 7427521
Ahmad Nabulsi
Managing Director
TRIZAC ABU DHABI
+97126330552