1. NANCY YOUNG
303 Westward, Rosemere, QC J7A 3T9 - (450) 621-0483 (514) 585-0483 - nanyou45@gmail.com
Bilingual self-motivated, organized individual who thrives in a fast-paced, challenging environment. Works well in both
autonomous and team environments, possessing strong positive characteristics as an outgoing team member. Experienced
in dealing with external and internal customers professionally and with a mindset to exceeding their needs. Results oriented
with strong problem solving skills and a track record of delivering on committed deadlines.
PROFESSIONAL EXPERIENCE
- Bell Helicopter Textron Ltd., Mirabel, QC (2008-Present) -
Administrative Assistant / Technical Publications Administrator / Desktop Publisher
• Responsible for coordination of all travel arrangements, visa requirements, and offsite meetings including
preparation and submission of expense reports.
• Key reviewer for PowerPoint presentations for offsite training conferences.
• Responsible for greeting attendees at conferences, ensuring the smooth flow of guests from one event to another,
coordinating side meetings, and socializing with customers.
• Developed and created the department intranet website which served as a reference tool for the department and
entire company.
• Processed all Technical Publications invoices through the accounting system.
• Kept all technical publication manuals updated with published revisions.
• Publications Administrator responsible for outsourcing artwork to India. Timely completion accomplished through
planning, keeping daily records and follow up of all transactions for completeness. Tracked and reported hours
worked and maintained updated job folders with the completed artwork.
• Used Desktop Publishing software (Framemaker) to review, edit, and revise all legacy helicopter manuals to ensure
accurate and up-to-date manuals for our customers.
• Used Desktop Publishing software (Arbortext/S1000D) to review, edit, and revise all technical publications for the
upcoming release of the new Model 505 helicopter. Worked within very tight deadlines with the 505 team to ensure
final certification of the manuals to Transport Canada for the end of October.
• Worked closely with the Facilities department to coordinate the timely and successful move of our entire dept to its
new location.
• Was accountable as a “Change Agent” for the implementation of the new SAP system for our department and was
responsible to train and prepare the employees for “Go-Live”.
• Reviewer and approver for the Service Directives format and grammar before final release to customers.
Administrative Assistant for Director of Contracts and Manager of Government Programs
This role required a tremendous amount of flexibility and versatility. My work week was split between both departments.
• Managed the Director’s and Manager’s day to day scheduling and emails.
• Scheduled meetings and booked conference rooms for both departments.
• Coordinated travel requests and associated claims for reports submitted to the Canadian Government.
• Reconciled monthly departmental budgets and kept track of all expenses for both departments.
• Established and documented Operating Instructions for the Government Programs department.
• Developed and created intranet websites for both departments.
• Submitted expense reports and conducted overall general administrative support.
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2. - Clariant (Canada) Ltd., St. Laurent, QC (1997-2008) -
Marketing Coordinator / Customer Service-Logistics / Inventory Specialist / Purchasing
• Held a key role in the success of our offsite production facility in Drummondville. Created and maintained an
inventory database which enabled me to determine raw material requirements for all finished goods.
• Responsible for managing and maintaining inventory levels at nine warehouses across Canada. This included
placing international and domestic purchase orders for inventory and ordering raw materials for shop order
production.
• Worked as a customer service agent to receive calls from customers and facilitate the successful and timely delivery
of their orders. This included coordinating and scheduling with multiple transport companies.
• Analyzed product costs and pricing, sent out customer quotes, and kept the sample database up-to-date.
• Worked with a team to organize and attend product trade shows.
- Bell Helicopter Textron, Mirabel, QC (1988-1994) -
Marketing Assistant / Secretary
• Coordinated customer visits and helped organize product trade shows.
• Created and maintained a follow-up system for all incoming customer requests addressed to our Product Support
Engineers.
• Submitted requests for quotes from suppliers.
• Coordinated all travel arrangements for buyers and Product Support Engineers including preparation and
submission of expense reports.
- Farr Inc., Laval, QC (1979-1988) –
Sales Secretary / Computer Operator/Manager
• Operated and managed the Data Processing Department which included troubleshooting of all data processing
problems and system breakdowns.
• Supported the Sales Manager and sales personnel in duties such as typing up and sending out all correspondence
for the Sales department.
• Made travel arrangements.
• Coordinated sales meetings and recorded minutes.
• Worked in Accounts Receivable and Payable.
COMPUTER SKILLS
Excellent Microsoft Office skills / Outlook / Access database / SAP / Visio (flow charts) / Framemaker / S1000D (Arbortext) /
Fatwire (Intranet programming)
VOLUNTEER WORK
Holy Cross Parish (Fundraising activities) / Benedict Labre House in downtown Montreal (homeless shelter) /
Member of Lyric Theatre Singers (Broadway musical theatre) / Big Sister for Batshaw Youth and Family Centres /
Soccer coach / Member of McCaig Elementary School’s Governing Board / Babysat at West Island Battered Women’s
Shelter
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