This document contains a summary of Shiju Dominic Robert's work experience and qualifications. It outlines his over 10 years of experience in sales administration roles in the manufacturing and construction industries in the Middle East. It also lists his responsibilities like managing sales schedules and documentation, negotiating sales terms with clients, overseeing promotional activities, and responding to customer queries. His most recent role since 2011 has been as a Senior Sales and Admin Coordinator for NAFFCO in Qatar where he generates reports, prepares delivery notes and forecasts, and coordinates with other departments.

1. SHIJU DOMINIC ROBERT
Address: Shiju Dominic Robert, Doha, Qatar
Mobile: 00974 3005 2247 | 5017 9791
E-Mail: dominicshiju@yahoo.com
SENIOR PROFESSIONAL
“To exhibit teamwork skills and actively participate in team-oriented activities in a positive working environment.”
“Provide customers with direction, guidance and support always striving to meet the company’s strategic objectives.”
“Distribute customer purchase orders as required and maintain purchase order filing system.”
Sales Administration
Industry Preference: Manufacturing, Construction, Whole Sale Dealer | Location Preference: Middle East & Malaysia, Singapore
PROFILE SUMMARY
Offering over 10 years of experience & a reputation for consistently meeting the most challenging organisational goals with
unequalled success. Well-demonstrated ability to develop & implement highly successful short & long term strategic plans,
routinely completing projects on time & within budget. Deft in attendant pre-qualification cost estimation, tender bids, contract
negotiation, project start-up and facility set-up. Adroitly worked closely with the Sales Managers in effort to anticipate the needs
of the business and plan for upcoming situations/events with hands-on in using ORACLE E-Business Suite.
Skilled in formulating, compiling and submitting internal and external work reports. Expertise in driving the organization to
improve its business processes to insure better market support of their region overall and improved customer engagements.
Deft in working closely with the Distribution channels / C & F Agents to generate forecast information, and to assist depot visits,
and support authorized distributors to help achieve forecasted revenue goals. Directed and executed markdowns and price
changes, sent, repairs, sell off consolidation, order supplies, etc. Involved in attending selected Distributor and Agent review
meetings and building close personal working relationships.
OTHER SKILLS
Oder Processing & Sales Support Expenses & Investments Review Despatches of Samples & Inputs
Promotional Activities Preparation of Material Submittals MIS / Secondary Sales Data
Sales & Marketing Budget Review Meetings / Coordination Monthly Sales Forecast
CORE COMPETENCIES
• Primarily assisting the sales team, focusing mostly on managing schedules and the distribution of any sales documentation
• Preparing and following up for sales quotations made for clients, negotiating terms with the client at a cost best suited for
them; motivating and leading the sales & service agents towards accomplishment of business goals
• Overseeing the promotional activities & sales order processing for the entire cycle encompassing from initial stage by
checking for availability, taking orders, creating sales order, scheduling the delivery, calculating pricing, creating printed or
electronically transmitted documents up to customer’s satisfaction
• Responding to any online or telephone queries in a calm and friendly manner as per requirement
• Liaising between other departments as well as interfacing with client to provide the service most suitable to the client’s
needs, cost and time restraints
• Working closely with the sales team to assess the progress of the department and developing sales strategy accordingly
• Producing reports on progress within the department and outlining any developed strategies to improve
• Responsible for overseeing any supercharges and evaluating any alterations to both external and internal staff
WORK EXPERIENCE
Since Nov’09: NAFFCO-FZCO –Jebel Ali Free Zone, UAE & NAFFCO Qatar Branch
Growth Path:
Sales Coordinator- Flow Control Division; NAFFCO-FZCO –Jebel Ali Free Zone, UAE: Nov’09 – Oct’11
Senior Sales & Admin Coordinator- Flow Control Division; NAFFCO – QATAR: Since Nov’11
Role:
• Generating customer specific reports and spreadsheets/ sales order based on Local Purchase Orders
• Preparing:
o Delivery notes and schedules as per the availability of materials
o Monthly forecast based on the demand of sales
• Meeting with Sales Manager for knowing the order and delivery status

2. • Submitting the offer as per customer convenience and resolving queries of the clients basis products, pricing and the
availability, etc.
• Submitting the stock and sales reports accurately and updating pricelist and coordinating store team to ensure that all
deliveries done properly
• Meeting with Sales Engineer & following with customer for due payments and L/C documents
• Cross-checking the purchase orders, supporting dispatch department to deliver the material on time and preparing Annual
Stock forecast of the Division based on the market situation
• Updating price of latest supply of materials and arranging Credit Note for materials return by the customer
May’08 – Aug’09: Metito Overseas Ltd., Dubai, UAE as Secretary cum Document Controller
Role:
• Successfully controlled and distributed incoming and outgoing transmittals
• Interfaced with Project Team, Consultant, Client Authorities and Sub –contractors, initiate replies as appropriate, route
matters requiring action to the concerned staff in the department
• Ensured necessary actions to be taken in time and assisted customers for their car loans
• Developed and submitted all documentations and fulfilled necessary arrangements for all events related to the projects,
including workshops, meetings and training
• Managed engineering documentation which involved drawings and procedures as well as submitted other documents for
the consultant and clients approval
PREVIOUS EXPERIENCE
Sep’05 – Mar’08: Al Hashemi Link Trading Co. LLC Dubai, UAE as Sales Coordinator
Aug’03 – Sep’04: Bahrain Exchange Co. WLL – Kuwait as Customer Service Clerk
EDUCATION
1997 B.Com. from Kerala University (Course Completed)
PERSONAL DETAILS
Date of Birth: 06/01/1975
Languages Known: English, Hindi & Malayalam
Passport No: L4964749
Date of Expiry: 28/03/2024
Place of Issue: Doha, Qatar