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Deborah Mountford October 2016

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Deborah Mountford October 2016

  1. 1. Deborah Melanie Mountford 27 Waterloo Grove, Pudsey, LS28 7PR 07724 529017 mounftorddebs@yahoo.com Experienced Manager with extensive computer skills, with the ability to work under pressure and achieve targets. Excellent organisational skills along with supervisory experience. KEY SKILLS • Extensive organisation and administration skills to successfully prioritise and manage a variety of tasks and projects. • Good communication and interpersonal skills both verbal and written with all level of staff and customers whilst maintaining confidentiality. • Work well on own initiative or part of a team. • Microsoft systems literate with extensive keyboard skills. • Flexible and adaptable to different working environments. • Make informed and accurate decisions whilst communicating with customer. Feedback with regard to efficiency and effectiveness is always very positive and complementary. • Producing statistical reports on performance/expenditure/budget. • An excellent creative eye and range building skills. Along with drive to lead the rest of the team in developing their skills • Basic understanding of quality documentation EXPERIENCE May 2016 – Present Accommodation Manager, Collegiate AC • Provide “Front of House’ services. Responding to any resident queries or issues, ensuring all matters are dealt with in a professional and timely manner. • Ensure a high standard of customer service is delivered to all customers • Completing organised customer check in and check out days – showing residents to their new rooms and answering any queries they have • Responding to sales enquiries from customers, face to face, telephone or via email • Receive and process payments • To monitor and chase rent arrears • Liaise with the maintenance function to ensure any issues are resolved promptly and are logged appropriately • Perform studio viewings with potential customers, giving them tours of the properties and facilities we offer, discussing and understanding their needs. January 2016 - May 2016 Service Department Supervisor, Refreshment Systems • Organising and recording weekly appointments for 30 technicians • Producing and collating sales reports and financial insights using Microsoft Word and Excel • Organising and facilitating management meetings
  2. 2. • Ensuring the smooth distribution of mail internally and externally • Responsible for the maintenance and updating of large employee database • Ensuring Facilities Manager is aware of new starters and leaves • Answering phones and dealing with initial enquiries • Handle petty cash, floats and expense's, as well as company vehicles • Undertake end of contract inspections • Maintain appropriate records and administrative systems • Work with Management Team on resident involvement procedures and plans June 2009 – December 2015 Customer Liaison Manager, Southdale Ltd • Attend and contribute to internal/external customer meetings as a key representative of the Customer Care Team • Manage a customer care team responsible for buildings and equipment on site • Arrange weekly meetings with the client/ resident to discuss needs and find suitable resolutions • Liaising with local residents and schools to discuss the building works • Producing customer service literature and information • Direct liaison with senior client managers and directors • Ensure customer service protocols and procedures are adhered to • Communicate at all levels via telephone, face to face and through IT in a calm, articulate and methodical manner • Be a key holder where required and be responsible for security and access arrangements to the site for contractors and other authorised persons • To detect, identify and report building defects • Carry out minor internal/external improvements/repairs to the buildings/houses • Assist with checking off and distribution of items delivered to site, as required • Supervise all subcontractors and Customer Care team • Ensure smooth running of the Customer Care team and provide support August 2007 – June 2009 Building Maintenance Assistant, GMI Construction • Assisting Maintenance Manager in the co-ordination of Post-completion Service • Responsible for building services within the site • Monitoring all building maintenance and new contract projects on site • Responsible for sourcing equipment and new third party contractors to cover out of scope works • Managing safe systems of work • Carry out minor internal/external improvements/repairs to the building • Supervise subcontractors and maintenance team • Produce detailed monthly reports August 2006 – August 2007 Buyer – Temporary Contract, MAG Hansen • Managed a 75% reduction of the supply base and cost saving benefits. • Developing closer supplier relationships, negotiation, the re-engineering of the business processes and performance specifications. • Established the purchasing department structure and instrumental in recruiting new members • Review internal supply chain processes, defined and implemented new procedures • Pricing of new contracts • Request Materials from key suppliers to the production schedule. • Maintain stock levels.
  3. 3. • Ensure where systems fail appropriate action is taken and systems are subsequently improved to prevent reoccurrence • Utilise my negotiation skills to source new suppliers • Adopt a strategic approach to the buying processes to ensure the required products are stocked June 2006 – August 2006 Buyer –Temporary Contract, Alfred McAlpine Plc • Liaise with all contractors, suppliers and clients • Excellent planning and organisational skills • A self-starter confident decision maker able to think on my feet • Purchasing targets for savings, inventory control, on time delivery and incoming quality for selected direct materials are achieved • Responsible for booking in and out of all materials • Identify new product ranges and sources of existing product • Investigate, and understanding of the root cause of all supply problems • Responsible for all aspects of procurement and purchase materials. June 2005 – June 2006 Building Services Manager, Pudsey Steel Services Ltd • Visit Regional offices of existing customers and build up customer base • Regular office and site visits to existing and new customers • Price schedules for all new sites (up sell balconies, hand railings etc.) • Produce works orders (supply/supply and fix ) • Check stock/procure material • Liaise with Drawing Office Manager (fabricated steel) • Liaise with Erection Manager (where erecting is required) • Arrange for site measurements to be taken (where necessary) • Plan steel production through the works • Ensure deliveries are cost effective and within given time scales • Maintain active site database/ Maintain current order lists • Maintain regional office database. • Oversee direct employees and plan their development needs • Established the purchasing department structure and was instrumental in recruiting • Introduced an online computerised purchasing database to maximise benefits from centrally negotiated contracts, improve the communication of the product, service agreements January 2004 – June 2005 Buyer, County Cladding Ltd • Responsible for all aspects of procurement and purchase materials, also responsible for the hire of all plant machinery. • Create and distribute detailed cost analysis and tracking of current accounts to project managers. • Produce preliminary costing's and reports for all new projects for contract launch meetings. • Resource material costs and the most profitable rate and negotiate costing’s of all materials. • Ensuring effective communications at all levels reporting to Directors, Project Managers and clients, at all levels. • Excellent time management skills. • Liaise with all contractors, suppliers and clients. • Make informed and accurate decisions
  4. 4. • Analyse and evaluate sales March 2000 – December 2003 Customer Services Co-ordinator / Buyer, Borg Warner Cooling Systems • Liaise with Materials controller and materials scheduler on information relating to the availability of part for uses in final assemble or packing. • To generate, complete and distribute a detailed delivery performance report whilst maintaining schedules. • Prepare the production priority program for assembly, test and shipping based on the customer requirements. Progress these programs daily at the production meetings. • Inputting of aftermarket & OE (Original Equipment) customer schedules or orders, both manual and customer EDI (Schedule) onto the AS400 computer system/database in an accurate and timely manner. • Provide credit control via the debtor’s list and report at each month end. • Organising social activities as the Activities Officer of the staff social club • Communicating with suppliers to call off components from orders placed and to progress shortages where appropriate • Ensuring on time delivery in line with production requirements February 1997 – March 2000 Credit Controller, Borg Warner Turbo Systems • Compilation of timely and accurate reports and statistics in line with corporate style, whilst working within time restraints. • Liaising with both internal and external customers at all levels. • Processing and maintaining a sales ledger, i.e. posting cash and cash book from sterling/dollar and Euro accounts. • Ensuring proactive cash collection and communicate with the sales department in order to maximize cash collection. • Put accounts on credit stop, according to credit policies and pass to the legal department where appropriate. • Maintain petty cash and petty cash file and produce a journal at month end. Reconcile cash and outstanding floats to general ledger account. • To prepare, complete and distribute a quality cost report. • Input weights (goods outwards) for intrastats, and complete intrastats and EC sales reports. October 1995 – February 1997 Credit Controller Supervisor, Software Box • Managing the Ministry of Defence database on Access using Pegasus and in house system. • Invoicing and general office skills, such as typing, faxing, photocopying, filing, letter writing, report writing and telephone answering. • A customer-facing role in which customer care skills were utilized, demonstrate drive and enthusiasm • To effect the collections of outstanding invoices in accordance with agreed parameters clients and their debtors and with other import factors. June 1991 – September 1995 Telecommunications Radio Relay Operator, Armed Forces • To set up a communication network using mobile telecommunications vehicle, free standing mats, laying cable, and satellite dishes.
  5. 5. • Using UHF/SHF/VHF frequencies. • Trained how to operate and maintain UHF and SHF radio equipment. • I was second in command of communication equipment worth several millions of pounds. I also worked in the troop stores and learnt stores accounting. June 1989 0 June 1991 Apprentice Diesel Fuel Pump Fitter, DC Woodhead & Partners • This duty entailed preparing equipment for external customer use. • I also had to use test solutions to rectify any repair apparatus required. • To prepare diesel pumps/injectors for assembly, test and shipping based on the customer requirements. EDUCATION Eight GCSE’s RSA Stage 1& 2 in Typewriting and word processing City & Guild in Mathematics City & Guilds in Motor Vehicle Maintenance First on the scene – Automated External Defibrillation First on Scene – First Aid at work BTEC National in Business & Finance SMSTS building certificate CSCS Construction Skills certificate PASMA **Holder of a full clean Drivers Licence
  6. 6. • Using UHF/SHF/VHF frequencies. • Trained how to operate and maintain UHF and SHF radio equipment. • I was second in command of communication equipment worth several millions of pounds. I also worked in the troop stores and learnt stores accounting. June 1989 0 June 1991 Apprentice Diesel Fuel Pump Fitter, DC Woodhead & Partners • This duty entailed preparing equipment for external customer use. • I also had to use test solutions to rectify any repair apparatus required. • To prepare diesel pumps/injectors for assembly, test and shipping based on the customer requirements. EDUCATION Eight GCSE’s RSA Stage 1& 2 in Typewriting and word processing City & Guild in Mathematics City & Guilds in Motor Vehicle Maintenance First on the scene – Automated External Defibrillation First on Scene – First Aid at work BTEC National in Business & Finance SMSTS building certificate CSCS Construction Skills certificate PASMA **Holder of a full clean Drivers Licence

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