1. Yehia Zakaria Fakhr
Dream Land 6th
October, Egypt  (012) 2223-9181  (02) 38582555 
yehia.mahdy@gmail.com
Targeting Position
Seeking a challenging and respectable position in the Logistics and supply chain where my academic
background, Experience and communication skills can be applied and developed.
EDUCATION
Misr International University – Cairo, Egypt
In Academic collaboration with Heilbronn University
(German).
January 2004 – January 2009
Bachelor of Business Administration and International
trade– GPA: 2.6/4.0
Major: Accounting
Minor: Finance
Manar Language School – Egypt January 2002- January 2004
High School Diploma with grade: B+
EXPERIENCE
Operation Executive March 2015 – Till now
Agility Global Integrated Logistics
Key Account (SAMSUNG)
• Coordinate with vendors and verify the delivered shipment is adequate to the advised
specifications.
• Contact necessary governmental authorities to assure issuing required approvals
and authentications for releasing the shipment.
• Contact necessary airlines and shipping lines in order to track the shipments
• Assure that shipment has been dispatched and delivered to the requester or stored in the
warehouse.
• Preparing reports.
• Preparing reports and analyzes charts in order to submit to the up management.
• Carry out any other duties as deemed reasonable within the scope of the role.
• Insure that all customer orders are processed accurately, on time, and within established
Procedural processes
• Checking with the shipping lines and air freight department about arrival date to my shipments.
• Following up the shipments which were pending or which have AWB or B/L.
• Following up on trucking services, and operation.
• Follow up with the Accounting department to facilitate liquid cash in order to releasing shipment
smoothly without any delaying from our internal side.
• Create and Issuing Invoices to the client.
• Follow up with the client to know due of payment and inform the accounting department the time
of collecting the money.
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2. • Follow up with the client after the payment to send the breakdown in order to matching with the
issuing invoice and to do reconcile meeting if there is any errors in the invoices cycle.
Business Developer.
EnviGlobe towards cleaner Environment February 2013 February 2015
(2 years)
• Improve the operational systems, processes and policies in support of organizations mission --
specifically, support better management reporting, information flow and management, business
process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance),
through improvements to each function as well as coordination and communication between support
and business functions.
• Play a significant role in long-term planning, including an initiative toward operational excellence.
• Management of agency budget in coordination with the Executive Director.
• Invoicing to funding sources, including calculation of completed units of service.
• Payroll management, including tabulation of accrued employee benefits.
• Organization of fiscal documents.
• Regular meetings with Executive Director around fiscal planning.
• Supervise and coach office manager on a weekly basis.
Logistics Officer
Flex Film 5th largest manufacturer of packaging films. January 2012 – January 2013 (1 year)
• Recording assets, assigning the assets numbers and updating the list to reflect current purchases
and preparing asset transfer documents.
• Preparing asset transfer documents and ensuring that the assets are in good working condition and
present the form to the Regional log officer for final validation before the transfer is organized.
• Carrying out periodical stock taking of all the items in transit store.
• In charge of the picking/packing of assets and providing details for preparing packing lists and
finalizing of shipping documents.
• Preparing relevant documentations as required for all items received and dispatched (Packing Lists,
shipping documents, asset transfers documents).
• Supervises and ensures correct vehicle usage procedures by the regional office drivers as per
driver’s rules and regulations.
Customer Service
Mobinil the Leading Mobile Operator. November 2009 – December 2011 (2 years)
Leveraged strengths in persuasive communications especially in handling different types of customers
Handled technical troubleshooting within an enterprise environment, including system crashes.
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution of a range of customer inquiries.
Strive for one-call resolution of customer issues.
Complete ongoing training to stay abreast of product, service and policy changes.
Strike a positive and cooperative tone with both customers and coworkers.
Demonstrate best judgment in the disbursement of adjustments and credits.
Increase the customer experience by providing information on new products, rate plans, and services
through up selling opportunities.
Rotation at credit & collection Department.
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3. Spring 2008
English
French
Systematic daily collection calls to customers for past-due invoices and short-payments.
Make payment arrangements with customers.
Evaluate the financial capabilities of current and potential customers.
Keep detailed collection notes and recommend changes in customer terms.
Process customer billings, credit and debit memos.
Process credit inquiries.
PROJECTS
Graduation Project – Grade: B+
• Discussion about organization culture and its role in estimating the audit
inherent risk and whether the organization culture in client firm will affect in estimating the audit
inherent risk or not?
CERTIFICATES
• Participated in MIU " Auditing Simulation" Sponsored by "PWHC"
• Participated in MIU " Stock Market Simulation " Sponsored by "CASE"
• Participated in the MIU ''Tax forum'' sponsored by "Tax Authority"
• Participated in the MIU "Auditing Simulation" Sponsored by "Backer Tilly" Auditing.
LANGUAGE SKILLS
• Language:
Mother tongue: Arabic
Other Language:
Self Assessment
European Level
3
Understanding Speaking
Writing
Listing Reading
Spoken
Interaction
Spoken
production
Proficient
user
Proficient
user
Independent
user
Proficient
user
Proficient
user
Basic
user
Basic
user
Basic user Basic user Basic user

4. COMPUTER SKILLS
• Excellent in Seibel Software "Customer Relationship Management"
• Excellent in Statistical Package for the Social Sciences (SPSS) used for statistical analysis.
• Very good in Adobe Photoshop (graphics editing program)
• Competent with most Microsoft office Programs Windows, Word, Excel, PowerPoint, Access and Internet
Skills
• Very good in Siebel CRM Software, Customer Relationship Management, Business.
• Excellent in Computerized Accounting(Quick Books pro 2002)
SOCIAL SKILLS
• Sense of urgency to satisfy the operational requirements
• Ability to work under pressure & meet deadlines
• Worked in various types of research team
• Participated in more than one activity
• Have a smart appearance
PERSONAL DATA
• Date of Birth: 16th
of March 1988
• Military Status: Exempted
• Marital Status: Single
• Nationality: Egyptian
REFERENCES
• AVAILABLE UPON REQUEST.
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