Engineering Study Material

1. GROUP-3 DAY-1
MAULANA AZAD NATIONAL INSTITUTE OF TECHNOLOGY
HUM113 ORAL COMMUNICATION
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2. GROUP 3
PRESENTATION
On Topics
● Communication roadblocks
● Dealing with those roadblocks
● Writing persuasive proposals
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3. MEMBER
S
Ishan Kumar Jain
Aayushman
Rohan Singh Rajawat
Rahul Karoria
Shiv Singh
Shekhawat
Devang Periwal
Bhanu Sethia
Himanshu Jain
Saksham Dwivedi
Akshat Gupta
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4. COMMUNICATIO
N?
• Communication (from Latin
communicare, meaning "to
share") is the act of
conveying meanings from
one entity or group to
another through the use of
mutually understood signs,
symbols, and semiotic
rules.
The channel of
communication can be
visual, auditory , haptic
(e.g. Braille or other
physical means),
electromagnetic, or
biochemical.
Development of
civilization has been
closely linked with
progress in
telecommunications.
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5. IMPORTANCE
• Necessary for planning
• Understanding each other
• Establishment of effective leadership
• Increases Efficiency
• Basis of Decision-making
• Smooth Working of Enterprise
• Motivation
• Coordination
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6. COMMUNICATI
ON PROCESS
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7. ROADBLOCKS IN
COMMUNICATION
●When people are experiencing
a problem, most of us have
the tendency to jump in with
"help" in the form of "good
advice" from our own
experience, or questioning to
get at the "facts" or reassuring
to make them feel better.
Even though our motivation is
to help, these responses do
just the opposite and become
"roadblocks" that fail to relieve
the other's upset, and often
make it worse.
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8. 1.
MORALIZING
• Communication and conflict resolution go hand-in-
hand, and when you start using communication to label
things as good or bad, you’re at high risk of conflict.
Your opinions are valid but so are those of the other
person. Make sure you’re not simply trying to impart
your beliefs onto others. Instead, try to understand their
perspective. In other words, don’t play the all-knowing
moral sage. The other may be right as well.
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9. EXAMPLE
Dad I want to
make my
career in
cricket .I don’t
like studying.
But u can not play
cricket for whole
life . You must
have a job to live
your life .
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10. Most of us have
seen this movie in
which this guy’s
father only
wanted him to be
an engineer and
he was not able to
gather courage to
ask his father to
make his career in
photography
which was his
passion.
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11. 2.AVOIDING
CONCERNS
• Similarly to the impact of
simply trying to solve-
problem, diverting or
utilizing logic in response to
someone’s concerns can be
invalidating. This might
make the other person less
likely to reach out again the
next time they want to
express themselves.
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12. Here the
professor did not
try to understand
the student’s
situation and
gave example of
a cricketer’s
dedication.
Instead he should
have shown some
sympathy and
cooperate with
student.
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13. 3.MAKING
JUDGEMEN
T
● Judgment is a layer we add on top of that based on personal opinions and how we
think things should be And these personal feelings can get in the way of objectivity
● Judgment certainly has its place. But judgmental communication is typically more
harmful than beneficial when it comes to the workplace, especially if people are
working on creative endeavors. It can quickly put people on edge, make a person
feel insulted or misunderstood, cause people to become defensive and stifle
creativity for fear of being judged harshly.
● While you may not realize it, you’re probably judging me on the basis of this
presentation too! But that’s okay, as humans we have an innate urge to judge our
surroundings, other individuals and the scenarios we’re in at the time
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14. Mom, I think my grades
are dropping in oral
communication this
semester.
Probably because you’ve
been wasting your time
on mobile phone so muc
h, just sit and study.
EXAMPLE OF MAKING JUDGEMENT AS A
COMMUNICATION ROADBLOCK.
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15. When we’re judging we typically take a “yes” or
“no” and add in our own beliefs of whether
something is “good” or “bad” to the mindset.
We commonly see things in black and white
rather than in shades of grey. We don’t focus
on how and why things are the way they are.
Even if we don’t say a word, we can still give off
a judgmental cues with our body language . For
example, someone who is listening with their
arms crossed and their lips pursed will quickly
give off a judgmental appearance.
Tone can also imply judgment. The same
sentence can be construed as a discernment or
a judgment simply based on the tone that’s
used.
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16. 4.COMMANDIN
G
• People don’t often reach out
to simply receive orders.
Telling people what they
can, can’t, or will do is likely
not your place. No one
wants to be told what to do,
so taking this approach is
likely to shut down future
conversations for good.
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17. 17
Sir we have some
technical issues in
our project
Contact IT
department, I want
the project to be
done tomorrow.
EXAMPLE OF COMMANDING AS A
COMMUNICATION ROADBLOCK

18. 5. SENDING
SOLUTION
S
• One of the most common roadblocks to communication
is offering solutions to a stated dilemma. While you
might think you’re being helpful, it could be so that the
other person just wants to be heard and validated in
their experience.
• By you immediately offering solutions, you’re not only
telling them to move on, you’re also implying they’re
not mature or intelligent enough to make the right
decisions on their own.
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19. EXAMPLE OF SENDING SOLUTION AS A
COMMUNICATION ROADBLOCK.
This Engineering curriculum is
very exhausting and tiresome
bro.
Take drop and pursue
humanities bro
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20. 6.THREATENING
▪ It probably isn’t too surprising that threatening another
person can put a wrench in your ability to
communicate.
▪ Anytime we put someone else on the defensive,
we’ve effectively lost their ability to engage
productively in the conversation.
▪ Threatening that you’ll implement some kind of
consequence if they don’t do what you suggest
makes you appear controlling, and it doesn’t bode
well for the dialogue.
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21. 21

22. 7.SHAMING
• When people open up, the last thing they’re looking for
is to be shamed for a decision they made or
experience they had.
• Listening with judgment directly impacts your behaviors
and responses to this person. Put yourself in their
shoes if you feel tempted to impart shame, and try to
listen without judgment.
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23. 23
EXAMPLE OF SHAMING AS A COMMUNICATION
ROADBLOCK

24. 8.INTERPRETIN
G
• Making interpretations about another person is common. You
might even be right. But you have to understand how wrong you
can be in order for this to not interfere with communication. In
other words, we’ve all been able to connect the dots from time to
time and see that someone might be saying something because
of another related experience or emotion they expressed. But
taking the approach of “you’re just saying this because you’re
feeling guilty about what happened yesterday,” is a major
communication barrier and one you’re conversation partner is
not likely to get over quickly. Don’t try to interpret and explain
their actions to them as if you are their therapist.
This may make your mate irritating sometimes, because it is like
you are judging him on the basis of his problems or whatever
he/she is saying rather than helping him in finding a good
solution.
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25. 9.INTERROGATIN
G
• Responding to authentic expression with a barrage of
questions is a surefire way to make someone feel
unseen, unheard, and unwilling to speak up again.
Honesty is meant for reflection and validation, not
probing and questioning. Even though some
questioning is reasonable and can be validating, be
mindful of the amount and the quality of questions you
ask.
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26. EXAMPLE
Let us suppose that our mate has suffered a minute accident
just because of the fault of the opposite vehicle driver;
Then as a friend asking questions to him like;
1. Are you okay??
2. Is it still paining Or it's good now??
These are valid and familiar questions
But.,
Asking questions like ;
1. Why are you not driving properly at that time??
2. Why are you so insensible all the time??
These are not the suitable questions to ask, it may hurts him.
And, he may got uncomfortable.
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27. 10.KIDDING
• Making light of things can be incredibly
helpful at the right time. But laughing off
something important or serious
someone shared with you can make
them feel disrespected and undervalued.
Know your audience before deploying
humor as a means of warm reception.
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28. 11.ONE-
UPPING
●“If you think that’s bad, wait until you hear what happened to
me!” That’s not a response anyone wants to hear when
they’re venting, expressing, or sharing concerns, feelings,
and experiences. Making our stories a competition is a
surefire way to lose the interest of the other person.
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29. 12.PREACHING
●While your wisdom
might be bright and
well-earned, better
communication skills
are less about your
subjective opinion and
more about allowing
space to consider the
experience of the
other person.
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30. CONCLUSION
So the conclusion of these points are:-
1. We hesitate to talk again due to some reasons which
is called ROADBLOCKS
2.So a decent choice of words should be there, even if
we are talking to our friend,relative or anyone who is
connected to us closely.
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31. “
”
Effects of Communication Roadblocks
1.May affect the other’s self-esteem in a negative manner
2.Could trigger defensiveness, resentment, and resistance in the other.
3.May lead to others becoming withdrawn or dependent, or having feelings of inadequacy or
defeat.
4.Can reduce the chances that the other will express their true feelings..
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32. Dealing with those roadblocks
● "You overcome roadblocks by first identifying the
roadblock. Assess the situation, the roadblock, and then
look at your options to bypass it. Focusing on overcoming
the roadblock can consume so much energy that you are
depleted in finding ways around it. Roadblocks can lead to
very creative solutions that you would not have thought
about had it not been there." - Kingsley Grant
●
●
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33. 1. FOCUS ON CREATING A MEANINGFUL RELATIONSHIP WITH THEM:
You can’t have effective communication with someone if you don’t take the
time to build a relationship with them. If you don’t know who they are or what
they’re about, how can you possibly know how to get ideas through to them?
Instead of fixating on their flaws in communicating, you need to earn their trust
and create a safe space for them to express themselves. Attempt to understand
people and show them compassion, and you will find that people will listen to
you more willingly.
2. TRY TO EXPLAIN THINGS IN A WAY THAT HE/SHE CAN UNDERSTAND:
Ask them questions about how you could make communication with you work
better for them; if you show you genuinely care about the person, they will feel
much more comfortable talking to you, and that respect will go a long way in
getting them to listen.
●Dealing
with those
roadblocks
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34. 3. EDUCATE YOURSELF MORE ON THEIR LEARNING STYLE:
Are they a more verbal or visual learner? Get to know more about how
they learn best, so you can communicate your ideas in a sustainable
manner. Nothing feels more frustrating than talking to someone who
doesn’t seem to comprehend what you’re saying, so to prevent that, try
to cater to other people’s learning styles. This might apply more in the
workplace as opposed to just talking casually with friends, but no matter
the situation, learning all you can about how someone absorbs new
ideas can really break the barriers in communicating with them.
4. PUT THE MIRROR TO YOURSELF BEFORE YOU CONCLUDE
THAT OTHER PERSON IS AT FAULT:
People who constantly try to show that they’re right and that you’re
wrong will naturally make you feel defensive. It’s possible that there’s a
germ of truth to what you’re hearing, though, so try to decide if perhaps
you’re the one who needs to change
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35. 5. SWITCH YOUR FOCUS TO THE
POSITIVE:
Next time you find yourself being heavily
judged and feeling down, switch your focus
on everything you have achieved. You
have come a long way and have had great
accomplishments. You are doing the best
you can and you know that. In fact, the
better you do the more nay-sayers there will
be. So, by creating the habit to switch your
focus and draw from that inner confidence
will allow you to positively deal with
judgement.
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36. 6. DON’T TAKE PERSONAL OFFENSE.
● If someone is being critical of you, remind yourself
that their opinion is coming from their limited
perspective. They aren’t you and they haven’t lived a
day in your shoes. Therefore, their opinion truly
doesn’t matter. In fact, sometimes when someone is
(on some level) jealous of you, they will purposely try
to pick you apart. It makes them feel better.
● Learning not to take offense of judgement can be
tough, especially if it’s coming from someone you
love. You may feel like you have to take offense and
reply on the defense to protect yourself. But, the
better choice is just to shrug it off.
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37. 7. SET SILENT LIMITS:
● Body language is a great way to silently but effectively deal with a boss who is a
bully. Turn your body away from your boss every chance you get. Give your boss
the side of your body or the back of your body at all times. When you have to be
face-to-face with your boss, focus on lifting your chest and your chin. This posture
gently but firmly communicates that you’re open to talk and not intimidated.
● Bullies love to see people cower. When your toxic boss aggressively comes after
you it is natural to cower; this posture will take over immediately when under siege
of emotions like shame or humiliation. When you focus on your body language you
covertly give yourself the upper hand. Your toxic boss will pick up on you having a
stronger vibe and they will naturally respond less aggressively.
8. INTERRUPTING THEM WHO DO NOT LISTEN TO YOU:
Even if someone has a reputation for being a talker, doesn’t mean the person isn’t
aware that they’re overbearing. This is the old saying -‘give them an inch and they’ll
take a mile’ . If you let them establish a relationship where they’re talking at you, it
only grows into a habit. Don’t be afraid to interrupt.
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38. • 9. KEEP THE LINES OF COMMUNICATION
OPEN:
• It’s no fun to
be with someone who constantly tries to
make you feel like you’re inadequate,
so you may decide just to stay
away from that person completely. However,
you might not have a choice.
Try to find common ground
with such people when they are part
of your extended family, or your co-workers
or neighbors. It’s possible that you may
find yourself agreeing more
often than you realized you would.
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39. REFERENC
ES
●https://www.entrepreneur.com/article/320696
●https://www.powerofpositivity.com/5-ways-to-deal-with-
people-who-dont-listen/
●12 Roadblocks to Communication & Why They Matter - PPS
(pollackpeacebuilding.com)
●https://www.powerofpositivity.com/4-powerful-ways-to-
deal-with-judgement/
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40. THANK
YOU
This Photo by Unknown author is licensed under CC BY-SA.
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