This document discusses interpersonal skills and their importance in the workplace. It defines interpersonal skills as the life skills used to communicate and interact with others. The main types of interpersonal skills discussed are verbal communication, non-verbal communication, listening skills, negotiation, problem solving, decision making, and assertiveness. The document outlines ways to improve these skills, such as being confident, practicing active listening, and bringing people together. It concludes that developing strong interpersonal skills can lead to greater success both professionally and personally.

1. Presented by : T. Archana
Designtion : Asst Professor
Dept of Pharmaceutics
KCP1
KARNATAKA COLLEGE OF PHARMACY
Bangalore -64

2. • Inter personal skills – definition
• Types of inter personal skills
• Importance of interpersonal skills in
work place
• Ways to improve interpersonal skills
• Advantages of interpersonal skills
• conclusion
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3. WHAT IS AN INTER PERSONAL
SKILL?
Interpersonal skills are the
life skills we use every day
to communicate and
interact with other people,
both individually and in
groups. People who have
worked on developing
strong interpersonal skills
are usually more successful
in both their professional
and personal lives.
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5. TYPES OF INTERPERSONAL SKILLS
Verbal Communication - What we say and how we say it.
Non-Verbal Communication - What we communicate without words, body language is an
example.
Listening Skills - How we interpret both the verbal and non-verbal messages sent
by others.
Negotiation - Working with others to find a mutually agreeable outcome.
Problem Solving - Working with others to identify, define and solve problems.
Decision Making – Exploring and analyzing options to make sound decisions.
Assertiveness – Communicating our values, ideas, beliefs, opinions, needs and wants freely.
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6. COMMUNICATION SKILL
Effective verbal or spoken communication is dependent on a number of factors and cannot
be fully isolated from other important interpersonal skills such as non-verbal
communication, listening skills and clarification.
Clarity of speech, remaining calm and focused, being polite and following some basic rules
of etiquette will all aid the process of verbal communication.
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7. • Be confident, cool and
relaxed
• Be yourself – do not belittle
yourself but at the same do
not be arrogant – must show
respect to all parties
• Be assertive – do not let
other people step on your
head
• Give your opinion if you don’t
agree – with full of diplomacy
and respect
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9. GOOD BODY LANGUAGE
Nod your head
“Mirroring”
• Yawning
• Scratching your head
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10. LISTENING SKILL
Listening is the ability to accurately receive and interpret messages in the
communication process.
Listening is key to all effective communication, without the ability to listen
effectively messages are easily misunderstood – communication breaks down and the
sender of the message can easily become frustrated or irritated.
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11.  Look at the eyes and give attention
 Show your interest and show that
they are important
 Concentrate
 Show that you are actually listening
to them with full interest
 Do not look at different direction
 Ensure that you really understand
what you have just heard
 Repeat
 Give encouragement for people to
keep on talking
 Listen to ideas
 Do not interrupt or try to finish his
sentence
 Do not be too fast to conclude. Do
not focus on what you are going to
say
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12. NEGOTIATION SKILL
Negotiation is a method by which people settle differences. It is a process by which
compromise or agreement is reached while avoiding argument and dispute.
In any disagreement, individuals understandably aim to achieve the best possible
outcome for their position (or perhaps an organization they represent).
However, the principles of fairness, seeking mutual benefit and maintaining a
relationship are the keys to a successful outcome.
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14. PROBLEM SOLVING SKILL
Everybody can benefit from having good problem solving skills as we all encounter
problems on a daily basis; some of these problems are obviously more severe or complex
than others.
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15. DECISION MAKING SKILL
People often find it hard to make decisions - inevitably we all have to make decisions all
the time, some are more important than others.
Some people put off making decisions by endlessly searching for more information or
getting other people to offer their recommendations.
Not necessarily, decision taken at that moment is best, but one should never delay it.
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16. • Take fair decision.
• Don’t show partiality.
• Be confident.
• Think twice before
taking a decision.
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17. ASSERTIVE SKILL
Assertiveness is a skill regularly referred to in social and communication skills training.
Often wrongly confused with aggression, assertive individuals aim to be neither passive
nor aggressive in their interactions with other people.
Although everyone acts in passive and aggressive ways from time to time, such ways of
responding often result from a lack of self-confidence and, therefore, are inappropriate
expressions of what such people really need to say.
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20. • To Improve:
 Relationship  Productivity
 Working Environment  All Round Success
 Leadership Skills  Liking by Others
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23. • Be Appreciative
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24. • Pay Attention
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25. • Practice Active Listening
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26. • Bring People Together
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