1. Priscilla Mendonca
19001 NE 14 Avenue, Apt. 123
Miami, FL 33179
(305) 926 8811
tiapri2000@yahoo.com
EXPERIENCE
ST. REGIS BAL HARBOUR RESORT Bal Harbour, FL
Concierge (Residential and Hotel) July ’15 - Current
 Learn what guests wish to accomplish while visiting Miami and familiarize them with the
surrounding neighborhoods of South Florida.
 Organize dining reservations, special occasion amenities, event and attraction admissions,
transportation or any customized experiences to enhance guest satisfaction.
 Field guest inquiries regarding the property’s onsite services and amenities.
 Attend networking events and monthly concierge association meetings to stay abreast of
new attractions and services that can be offered to our guests.
TURNBERRY ISLE RESORT Aventura, FL
PBX Operator/ Front Desk Agent January ’14 – June ‘15
 Accepted and expedited incoming phone calls to the appropriate guest or hotel department.
 Addressed guest inquiries regarding the hotel’s services and policies.
 Logged guest requests and issues into HotSOS so they could be distributed to the
appropriate department to support customer service excellence.
 Worked at the front desk and assisted guests with the check in and check out process.
THE COLLECTION Coral Gables, FL
Chief Concierge December ‘11 – December ‘13
 Provided clients with information on services and sales and made reservations for all car
brand maintenance/ADP systems.
 Escorted customers to showroom and provided welcome refreshments
RITZ CARLTON SOUTH BEACH Miami Beach, FL
Concierge – Club Level December ‘03 – November ‘11
 Welcomed and escorted VIP guests to their rooms while informing them of guest services
and amenities.
 Suggested and organized yacht charters, spa days, golf outings, helicopter tours or any event
guests yearned to experience while visiting Miami.
 Field guest inquiries regarding the property’s onsite services and amenities.
 Participated in monthly concierge association meetings to remain aware of fresh attractions
and events that could be offered to our VIP guests.
LANGUAGES
 English – Fluent in reading, writing and conversation
 Portuguese – Fluent in reading, writing and conversation
 Spanish – Fluent in reading, writing and conversation