1. CAREER OVERVIEW
CORE STRENGTHS
WORK EXPERIENCE
EDUCATIONAL BACKGROUND
CHESSINGTON MARSHALL
5514 Estates Court, Norcross, GA 30093 | C: 843-901-8211 | chessmar1992@gmail.com
Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while
delivering the highest level of customer service.
Exceptional customer service
Exceptional communicator
Superb interpersonal skills
Conflict resolution
Data entry
Microsoft Office
Adobe Suites
06/2015 to 07/2016 Front Desk
Fair Field Inn － Tallahassee, Florida
Processed guest payments for room charges, food and beverage charges and
phone charges. Greeted and registered guests and issued room keys. Balanced
all rebates and other miscellaneous charges. Answered department telephone
calls within two rings, using correct salutations and telephone etiquette.
Delivered requested items to guests' rooms. Processed credit card
transactions during the checkout process. Referred guests to local restaurants
and recommended attractions in the area. Greeted all guests in a courteous
and professional manner. Greeted all guests in a courteous and professional
manner.
05/2015 to 10/2016 Front Desk
Baymont Inn & Suites － Tallahassee, Florida
Processed guest payments for room charges, food and beverage charges and
phone charges. Greeted and registered guests and issued room keys.Balanced
all rebates and other miscellaneous charges. Answered department telephone
calls within two rings, using correct salutations and telephone
etiquette. Delivered requested items to guests' rooms. Processed credit card
transactions during the checkout process. Referred guests to local restaurants
and recommended attractions in the area. Greeted all guests in a courteous
and professional manner. Greeted all guests in a courteous and professional
manner.
2015 Bachelor of Arts: Graphic Design and Commnications
Florida A&M University － Tallahassee, Florida, usa
Computer and Art Design courses, Visual Communication course, Public
Relations seminar,photography,Multimedia Design seminar.