Desiree Rodriguez has over 5 years of experience as an office assistant and receptionist. She has strong communication, organizational, and customer service skills. Her resume highlights her roles answering phones, greeting visitors, processing mail, and providing administrative support at an office. She also has experience as a hostess at two restaurants where she seated guests, answered calls, and ensured all customers received excellent service.

1. Desiree Rodriguez
8815 Nw 34th Ave Rd Miami, Fl 33147|786-571-3662|Alaynarod1089@gmail.com
WORK EXPERIENCE
OFFICE ASSISTANT | LIFECELL SOUTH BEACH SKIN CARE
2013- 2016 | HOLLYWOOD, FL
• Answered and routed all incoming calls on a multi-line telephone system.
• Redirected calls to appropriate employees, took messages when required.
• Ensured reception area and conference room were neat and orderly.
• Greeted visitors warmly and made sure they were comfortable.
• Answered general client inquiries, redirected when necessary.
• Processed mail and uploaded documents.
• Secretarial support such as scanning and photocopying.
• Performed other related receptionist and administrative duties as requested.
HOSTESS | LONGHORN STEAKHOUSE
2011-2013 | MIAMI, FL
• Greeted incoming and departing guests warmly with a genuine smile and eye contact.
• Used visual cues to seat guests in either the bar or dining area depending on their preference.
• Informed guest of current promotions and who will be serving them to ensure a smooth dining experience.
• Promptly answered incoming calls to the restaurant and provided appropriate service.
• Managed flow of guests into the dining and bar areas, provided accurate wait times to incoming guests.
• Tended to special guest needs and requests.
• Observed guests’ needs throughout dining experience to ensure they received high quality service.
HOSTESS | CHILI’S GRILL AND BAR
2011-2012 | MIAMI, FL
• Greeted and sat guest upon arrival, offered choice of seating, and presented menus.
• Maintained entries in the logbook to coordinate communication between shifts and management.
• Assigned stations to service staff.
• Received, recorded and made any necessary arrangements for reservations and special functions in the
restaurant.
EDUCATION
World Hope Academy| High School Diploma
SKILLS
• Effective communicator, attentive listener, patient and diplomatic.
• Complex problem solving.
• Critical thinking.
• Strategic-relationship/partnership-building skills.
• Fast track promotions through out employment history.