The document outlines the professional experience and qualifications of an individual who has worked in various roles in the hospitality industry since 2014. They have experience as a night auditor, front desk agent, account receivables clerk, and advocate. Their roles have involved tasks like preparing daily reports, running audit reports, making corrections to books, assisting guests, billing functions, and customer service. They have over 6 years of experience in customer service and 3 years of accounting experience in the hospitality field.

1. Professional Experience
Night Auditor
Prepare daily revenue reports
Run audit reports for the front office system
Make corrections and adjustments to books
Enter all pertinent information into a prescribed bookkeeping system
Balance all revenue and settlement accounts
Night Auditor
Prepare daily revenue reports
Run audit reports for the front office system
Make corrections and adjustments to books
Enter all pertinent information into a prescribed bookkeeping system
Balance all revenue and settlement accounts
August 2014 – October 2015Hilton Hotel, Balitmore, MD, United States
Night Auditor
Prepare daily revenue reports
Run audit reports for the front office system
Make corrections and adjustments to books
Enter all pertinent information into a prescribed bookkeeping system
Balance all revenue and settlement accounts
Night Auditor
Prepare daily revenue reports
Run audit reports for the front office system
Make corrections and adjustments to books
Enter all pertinent information into a prescribed bookkeeping system
Balance all revenue and settlement accounts
August 2014 – October 2015Hilton Hotel, Balitmore, MD, United States
Front Desk Agent
Offering assistance to guests and provide every essential thing to create loyal and happy guests.
Performing front as well as back of house duties for the satisfaction of every guest.
Organizing, making and canceling reservation bills and offering occasional valet parking and providing
bell service and delivery.
Aware of pertinent information related to each group in the hotel and when and where meetings will be
held.
Responsible for knowing the every guest name and utilize it at the possible opportunity.
Providing guests fast, friendly and efficient service while managing guests on telephone as well as in
front of me.
Outstanding ability to perform several tasks at once.
Assisting supervisor/managers with their tasks as well as completing essential reports.
Front Desk Agent
Offering assistance to guests and provide every essential thing to create loyal and happy guests.
Performing front as well as back of house duties for the satisfaction of every guest.
Organizing, making and canceling reservation bills and offering occasional valet parking and providing
bell service and delivery.
Aware of pertinent information related to each group in the hotel and when and where meetings will be
held.
Responsible for knowing the every guest name and utilize it at the possible opportunity.
Providing guests fast, friendly and efficient service while managing guests on telephone as well as in
front of me.
Outstanding ability to perform several tasks at once.
Assisting supervisor/managers with their tasks as well as completing essential reports.
August 2014 – March 2016Hilton Hotel, Baltimore, MD, United States
Front Desk Agent
Offering assistance to guests and provide every essential thing to create loyal and happy guests.
Performing front as well as back of house duties for the satisfaction of every guest.
Organizing, making and canceling reservation bills and offering occasional valet parking and providing
bell service and delivery.
Aware of pertinent information related to each group in the hotel and when and where meetings will be
held.
Responsible for knowing the every guest name and utilize it at the possible opportunity.
Providing guests fast, friendly and efficient service while managing guests on telephone as well as in
front of me.
Outstanding ability to perform several tasks at once.
Assisting supervisor/managers with their tasks as well as completing essential reports.
Front Desk Agent
Offering assistance to guests and provide every essential thing to create loyal and happy guests.
Performing front as well as back of house duties for the satisfaction of every guest.
Organizing, making and canceling reservation bills and offering occasional valet parking and providing
bell service and delivery.
Aware of pertinent information related to each group in the hotel and when and where meetings will be
held.
Responsible for knowing the every guest name and utilize it at the possible opportunity.
Providing guests fast, friendly and efficient service while managing guests on telephone as well as in
front of me.
Outstanding ability to perform several tasks at once.
Assisting supervisor/managers with their tasks as well as completing essential reports.
August 2014 – March 2016Hilton Hotel, Baltimore, MD, United States
Account Receivables Clerk
Post and prepare billings for seminar, meetings, functions for Guests or corporate accounts
Ensure the accuracy of all charges and credits to the various accounts
Follow up on all overdue accounts
Manage account inquiries and disputes
Balance all accounts on a daily, weekly, and monthly basis
Develop skills inside and outside of financial roles to help provide the hotel with a multi-skilled team
Account Receivables Clerk
Post and prepare billings for seminar, meetings, functions for Guests or corporate accounts
Ensure the accuracy of all charges and credits to the various accounts
Follow up on all overdue accounts
Manage account inquiries and disputes
Balance all accounts on a daily, weekly, and monthly basis
Develop skills inside and outside of financial roles to help provide the hotel with a multi-skilled team
March 2016 – PresentHilton Baltimore, Baltimore, MD, United States
Professional Experience
Night Auditor
Prepare daily revenue reports
Run audit reports for the front office system
Make corrections and adjustments to books
Enter all pertinent information into a prescribed bookkeeping system
Balance all revenue and settlement accounts
Night Auditor
Prepare daily revenue reports
Run audit reports for the front office system
Make corrections and adjustments to books
Enter all pertinent information into a prescribed bookkeeping system
Balance all revenue and settlement accounts
August 2014 – October 2015Hilton Hotel, Balitmore, MD, United States
Night Auditor
Prepare daily revenue reports
Run audit reports for the front office system
Make corrections and adjustments to books
Enter all pertinent information into a prescribed bookkeeping system
Balance all revenue and settlement accounts
Night Auditor
Prepare daily revenue reports
Run audit reports for the front office system
Make corrections and adjustments to books
Enter all pertinent information into a prescribed bookkeeping system
Balance all revenue and settlement accounts
August 2014 – October 2015Hilton Hotel, Balitmore, MD, United States
Front Desk Agent
Offering assistance to guests and provide every essential thing to create loyal and happy guests.
Performing front as well as back of house duties for the satisfaction of every guest.
Organizing, making and canceling reservation bills and offering occasional valet parking and providing
bell service and delivery.
Aware of pertinent information related to each group in the hotel and when and where meetings will be
held.
Responsible for knowing the every guest name and utilize it at the possible opportunity.
Providing guests fast, friendly and efficient service while managing guests on telephone as well as in
front of me.
Outstanding ability to perform several tasks at once.
Assisting supervisor/managers with their tasks as well as completing essential reports.
Front Desk Agent
Offering assistance to guests and provide every essential thing to create loyal and happy guests.
Performing front as well as back of house duties for the satisfaction of every guest.
Organizing, making and canceling reservation bills and offering occasional valet parking and providing
bell service and delivery.
Aware of pertinent information related to each group in the hotel and when and where meetings will be
held.
Responsible for knowing the every guest name and utilize it at the possible opportunity.
Providing guests fast, friendly and efficient service while managing guests on telephone as well as in
front of me.
Outstanding ability to perform several tasks at once.
Assisting supervisor/managers with their tasks as well as completing essential reports.
August 2014 – March 2016Hilton Hotel, Baltimore, MD, United States
Front Desk Agent
Offering assistance to guests and provide every essential thing to create loyal and happy guests.
Performing front as well as back of house duties for the satisfaction of every guest.
Organizing, making and canceling reservation bills and offering occasional valet parking and providing
bell service and delivery.
Aware of pertinent information related to each group in the hotel and when and where meetings will be
held.
Responsible for knowing the every guest name and utilize it at the possible opportunity.
Providing guests fast, friendly and efficient service while managing guests on telephone as well as in
front of me.
Outstanding ability to perform several tasks at once.
Assisting supervisor/managers with their tasks as well as completing essential reports.
Front Desk Agent
Offering assistance to guests and provide every essential thing to create loyal and happy guests.
Performing front as well as back of house duties for the satisfaction of every guest.
Organizing, making and canceling reservation bills and offering occasional valet parking and providing
bell service and delivery.
Aware of pertinent information related to each group in the hotel and when and where meetings will be
held.
Responsible for knowing the every guest name and utilize it at the possible opportunity.
Providing guests fast, friendly and efficient service while managing guests on telephone as well as in
front of me.
Outstanding ability to perform several tasks at once.
Assisting supervisor/managers with their tasks as well as completing essential reports.
August 2014 – March 2016Hilton Hotel, Baltimore, MD, United States
Account Receivables Clerk
Post and prepare billings for seminar, meetings, functions for Guests or corporate accounts
Ensure the accuracy of all charges and credits to the various accounts
Follow up on all overdue accounts
Manage account inquiries and disputes
Balance all accounts on a daily, weekly, and monthly basis
Develop skills inside and outside of financial roles to help provide the hotel with a multi-skilled team
Account Receivables Clerk
Post and prepare billings for seminar, meetings, functions for Guests or corporate accounts
Ensure the accuracy of all charges and credits to the various accounts
Follow up on all overdue accounts
Manage account inquiries and disputes
Balance all accounts on a daily, weekly, and monthly basis
Develop skills inside and outside of financial roles to help provide the hotel with a multi-skilled team
March 2016 – PresentHilton Baltimore, Baltimore, MD, United States
Summary Of Qualifications
6+ years of customer service
3+ years Accounting experience in Hospitalty
Summary Of Qualifications
6+ years of customer service
3+ years Accounting experience in Hospitalty
Additional Information
• Understanding of basic accounting procedures • Good knowledge of bookkeeping activities •Skills:
Exceptional mathematical acumen • Outstanding communication skills • Excellent organizational and
time management skills • Quick Books; Proficient in Excel, PowerPoint, Microsoft Word
Additional Information
• Understanding of basic accounting procedures • Good knowledge of bookkeeping activities •Skills:
Exceptional mathematical acumen • Outstanding communication skills • Excellent organizational and
time management skills • Quick Books; Proficient in Excel, PowerPoint, Microsoft Word
44380298284438029828
• greenwoodjosh90@gmail.com• greenwoodjosh90@gmail.com
• •130 Ambo Circle Middle River, MD 21220 United States• •130 Ambo Circle Middle River, MD 21220 United States
JOSHUA E GREENWOOD

2. Education
Bachelor of Business in Business Admin/ Marketing
Business Administration
Essex Community College, United States
June 2013 – PresentUniversity of Phoenix, MD, United States
Education
Bachelor of Business in Business Admin/ Marketing
Business Administration
Essex Community College, United States
June 2013 – PresentUniversity of Phoenix, MD, United States
Advocate
Tutor student with learning disabilities
Create learning tapes for school students
Conduct presentation for aid/HIV personnel
Help students learn about the safety of having safe sex
Advocate
Tutor student with learning disabilities
Create learning tapes for school students
Conduct presentation for aid/HIV personnel
Help students learn about the safety of having safe sex
October 2006 – February 2008Futures, Baltimore, MD, United States
Advocate
Tutor student with learning disabilities
Create learning tapes for school students
Conduct presentation for aid/HIV personnel
Help students learn about the safety of having safe sex
Advocate
Tutor student with learning disabilities
Create learning tapes for school students
Conduct presentation for aid/HIV personnel
Help students learn about the safety of having safe sex
October 2006 – February 2008Futures, Baltimore, MD, United States
Concession Worker( Intern)
audit inventory closet
Monitors money in cash drawer to ensure adequate change is available
Sells concessions including soft drinks and food items to spectators at various events
Performs other duties such as clean-up of concession stand and counting revenues as assigned by
supervisor
Concession Worker( Intern)
audit inventory closet
Monitors money in cash drawer to ensure adequate change is available
Sells concessions including soft drinks and food items to spectators at various events
Performs other duties such as clean-up of concession stand and counting revenues as assigned by
supervisor
February 2008 – May 2008Baltimore Convention Center, United States
Concession Worker( Intern)
audit inventory closet
Monitors money in cash drawer to ensure adequate change is available
Sells concessions including soft drinks and food items to spectators at various events
Performs other duties such as clean-up of concession stand and counting revenues as assigned by
supervisor
Concession Worker( Intern)
audit inventory closet
Monitors money in cash drawer to ensure adequate change is available
Sells concessions including soft drinks and food items to spectators at various events
Performs other duties such as clean-up of concession stand and counting revenues as assigned by
supervisor
February 2008 – May 2008Baltimore Convention Center, United States
HOUSEMAN
Interact with guests in a professional /helpful manner
assisting hotel guests with requests
Expedite clean linen to Room Attendants
Organize/ clean office area
HOUSEMAN
Interact with guests in a professional /helpful manner
assisting hotel guests with requests
Expedite clean linen to Room Attendants
Organize/ clean office area
August 2008 – August 2014HILTON HOTEL, Baltimore, MD, United States
HOUSEMAN
Interact with guests in a professional /helpful manner
assisting hotel guests with requests
Expedite clean linen to Room Attendants
Organize/ clean office area
HOUSEMAN
Interact with guests in a professional /helpful manner
assisting hotel guests with requests
Expedite clean linen to Room Attendants
Organize/ clean office area
August 2008 – August 2014HILTON HOTEL, Baltimore, MD, United States
Provide relief support to the front desk officer
Transmit credit card batches
Act as hotel system liaison after hours
Provide relief support to the front desk officer
Transmit credit card batches
Act as hotel system liaison after hours
Provide relief support to the front desk officer
Transmit credit card batches
Act as hotel system liaison after hours
Provide relief support to the front desk officer
Transmit credit card batches
Act as hotel system liaison after hours
Advocate
Tutor student with learning disabilities
Create learning tapes for school students
Conduct presentation for aid/HIV personnel
Help students learn about the safety of having safe sex
Advocate
Tutor student with learning disabilities
Create learning tapes for school students
Conduct presentation for aid/HIV personnel
Help students learn about the safety of having safe sex
October 2006 – February 2008Futures, Baltimore, MD, United States
Advocate
Tutor student with learning disabilities
Create learning tapes for school students
Conduct presentation for aid/HIV personnel
Help students learn about the safety of having safe sex
Advocate
Tutor student with learning disabilities
Create learning tapes for school students
Conduct presentation for aid/HIV personnel
Help students learn about the safety of having safe sex
October 2006 – February 2008Futures, Baltimore, MD, United States
Concession Worker( Intern)
audit inventory closet
Monitors money in cash drawer to ensure adequate change is available
Sells concessions including soft drinks and food items to spectators at various events
Performs other duties such as clean-up of concession stand and counting revenues as assigned by
supervisor
Concession Worker( Intern)
audit inventory closet
Monitors money in cash drawer to ensure adequate change is available
Sells concessions including soft drinks and food items to spectators at various events
Performs other duties such as clean-up of concession stand and counting revenues as assigned by
supervisor
February 2008 – May 2008Baltimore Convention Center, United States
Concession Worker( Intern)
audit inventory closet
Monitors money in cash drawer to ensure adequate change is available
Sells concessions including soft drinks and food items to spectators at various events
Performs other duties such as clean-up of concession stand and counting revenues as assigned by
supervisor
Concession Worker( Intern)
audit inventory closet
Monitors money in cash drawer to ensure adequate change is available
Sells concessions including soft drinks and food items to spectators at various events
Performs other duties such as clean-up of concession stand and counting revenues as assigned by
supervisor
February 2008 – May 2008Baltimore Convention Center, United States
HOUSEMAN
Interact with guests in a professional /helpful manner
assisting hotel guests with requests
Expedite clean linen to Room Attendants
Organize/ clean office area
HOUSEMAN
Interact with guests in a professional /helpful manner
assisting hotel guests with requests
Expedite clean linen to Room Attendants
Organize/ clean office area
August 2008 – August 2014HILTON HOTEL, Baltimore, MD, United States
HOUSEMAN
Interact with guests in a professional /helpful manner
assisting hotel guests with requests
Expedite clean linen to Room Attendants
Organize/ clean office area
HOUSEMAN
Interact with guests in a professional /helpful manner
assisting hotel guests with requests
Expedite clean linen to Room Attendants
Organize/ clean office area
August 2008 – August 2014HILTON HOTEL, Baltimore, MD, United States
Provide relief support to the front desk officer
Transmit credit card batches
Act as hotel system liaison after hours
Provide relief support to the front desk officer
Transmit credit card batches
Act as hotel system liaison after hours
Provide relief support to the front desk officer
Transmit credit card batches
Act as hotel system liaison after hours
Provide relief support to the front desk officer
Transmit credit card batches
Act as hotel system liaison after hours