1. Samer El Hassanieh
Aley
961 03/354800; 961 03/356244
Nationality: American
samer.elhassanieh@gmail.com
Objective
To apply my management skills and education in the hospitality industry and
contribute to the success of a dynamic organization.
Experience
Hilton Habtoor, Beirut Lebanon 3/2009 - Present
Banquet Supervisor
• Ensures that all events are on time and set properly
• Managed employee schedules and maintained temporary staff level
• Attended meetings and communicated all essential updates to staff(only
when Banquet manager is off)
• Trained employees on essential duties
• Assigned duties to ensure successful events
• Orchestrated events for over 3000 guests
Aramark, Tampa, FL 11/2006 – 1/2009
Banquet Manager
• Managed employee schedules and maintained temporary staff levels
• Trained employees on essential duties, processed payroll
• Attended meetings and communicated essential updates to staff
• Purchased food and beverages to maintain optimum inventory levels
• Orchestrated banquet room preparation and food delivery including coffee
breaks for 5000 guests
• Assigned duties to ensure successful events
Marriott Tampa Airport, Tampa, FL 4/2006 – 11/2006
Restaurant Supervisor
• Supervised CK’s Airport Restaurant, flight lounge, and room service
• Scheduled staff, processed payroll, trained employees
• Resolved customer service issues
• Interviewed applicants, opened and closed restaurant
• Reconciled cash and documents for all outlets
• Ensured quality and consistency of food presentation to guests
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2. Renaissance Tampa Hotel, Tampa, FL 7/2004 – 4/2006
Assistant Banquet Manager
• Scheduled staff, processed payroll, generated daily progress reports
• Attended all meetings and communicated necessary updates to staff
• Ensured banquet room set up exceeded company standards
• Welcomed guests and reviewed banquet event order with them
• Continuously strove for guest satisfaction
• Ensured all banquet functions began on time
• Verified that all audio-visual equipment was in place and operational
Marriott West Shore, Tampa, FL 2/2002 – 6/2004
Banquet Captain
• Verified banquet room set up was complete and up to standards
• Welcomed guests and reviewed banquet event order with them
• Scheduled staff, and ensured all functions began as scheduled
• Verified presence of audio-visual equipment and was functional
Marriott Airport, Tampa, FL 6/2000 – 1/2001
Intern/Server
• Welcomed guests and introduce them to the specials and the menu
• Took orders and repeat it to them to ensure no mistakes occurring
• Ensured that the order is being communicated to the kitchen staff
• Ensured that the guest receives the best service and greatest satisfaction
provided
• Presented the guest with their bill and thank them for their service
• Ensured the bill is paid in full or if signed to guest room that the guest name
is listed
• Bid them farewell and ask them for their return
Beirut Marriott Hotel, Beirut, Lebanon 4/1996 – 5/2000
Supervisor
• Interviewed applicants, scheduled staff, trained new employees
• Opened and closed restaurant, performed annual reviews
• Resolved customer service issues to customers’ satisfaction
• Reconciled cash and documents for restaurant
• Purchased food and beverages to maintain optimum inventory levels
• Planned menus, ensured quality of vendor products
• Ensured safety and sanitation according to company and government
regulations
Education
Computer and Engineering College, Beirut, Lebanon
Bachelor of Arts – Hotel Management, May 1996
Skills
Completed audio-visual training level 3 through Marriott Visual Productions (MVP)
Bilingual: English and Arabic
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