1. Clarita T. FumarDillon
6996 Mountain Meadow Lane Cell Phone: 702 3261505
Las Vegas. Nevada 89147
Email: bcdillon75@gmail.com
Contact number: 702 3261505
Objective: Seeking a position in a company that has a positive, competitive environment that provides
potential for growth, using my experience and skills in sales management, sales communication and guest service.
Hotel Concierge
Wynn Resorts Las Vegas, NV
January 2015 to Present
As Hotel Resort Concierge, I perform all concierge duties and services physically at the lobby desk and the call
center. As concierge, I provide or assist in the following services:
•Coordinates transportation pickups or dropoffs and procuring offproperty guest requests.
•Arrange all Concierge and Business service needs: booking dinner , show reservations, golf tee times, nightlife,
arrange amenities and spa services. Setting up laptop, printer, or WiFi connections; packaging and shipping;
photocopy and printing.
•Actively communicating and assisting all supporting Departments (Ex: Housekeeping, Engineering, Security,
Floral, Food and beverage, Entertainment, Spa & Salon, Belldesk, Security) to gain entry to the guest room as
needed and reporting guest issues or requests and following up to ensure completion.
•Constantly communicating clearly and professionally information received from guests, Hosts, peers, and
management.
•Maintains the Wynn standards of service to guests and coworkers; looks for opportunities to assist peers, guests,
other Departments or leaders at all times
•Knowledgeable in the Resort and Hotel features and services including all outlets, hours of operation, activities, and
events available to guests.
•Attends required training classes and incorporates new standards, service knowledge, and safety into daily work
practices.
• I work efficiently within a team environment. Must be a respectful and courteous team player.
•I manage multiple tasks and be detailed oriented while maintaining service integrity.
Skills Used
Communication with internal and external guests
Making recommendations while anticipating guest's needs
Use of all tools needed to expedite tasks, to provide services
Access and anticipate guest and department needs
Maintain my knowledge of current events and activities
Give feedback on efficiency of processes
Applying Forbes standards in all I do
Proficient in the following:
Opera, Goconcierge, Open T, Microsoft word, outlook, and excel. Booking applications. HOTSOS for housekeeping
tasks.
Caesars Palace Concierge
December 2011 to January 2015
Member of Les Clefs D'Or and the Southern Nevada Concierge Association
3. and coordinate guest requests regarding hotel services, sporting events, places of interest, restaurants, theater, airline,
transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations
and obtain/issue tickets where applicable.
Provide guest assistance with florists, couriers, mail services, rental of small business machines. Deliver and setup
floral and or amenities for the hotel guests.
Perform other duties as assigned such as assisting the bell desk, room service, housekeeping, box office ticketing
and other extended Hotel personnel.
Proficient on various hotel, gambling and point of sales applications. As follows: Gold Key, Goconcierge, Rios Spa,
Spa Soft, Microflex, Opera, Hotsos, RSVP, Viper and Vegas.com.
Real Estate Sales AssociateVenture Realty
September 2004 September 2005
I have experience as a salesperson in the Real Estate Industry and a sales associate in real estate. Perform all
administrative and physical functions. Open houses, sales presentations, meet with clients and their respective sales
representatives to negotiate sales and contracts. Collaborate with sellers and buyers on specific properties of
interest. Perform home inspections, order repairs, and perform specific repairs as needed. Coordinate all pertinent
documentation with mortgage loans and title companies, home inspections and warranties.
Supervisor in the Show and Tours Reservations Department in Imperial Palace Hotel
April 2005 – March 2006
As the Show Supervisor, I represent Imperial Palace in a professional manner, appearance, attitude and actions. I
have established team relationship with hosts, agents and all other company employees. Respond to guest
challenges and completed guest recoveries.
I maintained an organized, professional, and calm demeanor in difficult situations, offering comparable options and
alternatives to resolve issues, including guest recovery regarding customer dissatisfaction or product failure.
Counsel and or resolve challenges with customer relations and needs. Performing sales agents transactions and
performing all functions, I was available as needed to give assistance at the counter.
Supervisor duties, include being available to guests, each day to answer questions and provide directions. Include
processing of all paperwork associated with large group tours, show tickets, including preparing group packages,
show tickets and dinner vouchers based on demands.
Strong knowledge of tours and shows assisting guests with booking land excursions plus any special requests
pertaining to hotel, dietary and mobility issues, make it possible to provide personal recommendations as needed.
Production Supervisor IIReadRite Corporation
1990 1994 4 years
1997 to June 2003 6 years
As a Production Supervisor for more than ten years in a corporate environment, I am familiar with the Demand
Based Management and Work Cell concepts. My emphasis is always on detail specific communication, quality
training and efficiency to meet customer satisfaction. I have supervised direct labor administrative and technical
personnel.
Lead, facilitate problem solving teams. As a facilitator of technical teams, problem solving involved setting the
goal to raise the standards of quality, less reworks and human errors. I fulfill the duties of communicating with all
team members, collecting data, data entry and presentation of the results of the study. Under multiple directives, I
perform crossfunctionally, in an administrative and technical function. Direct contact with vendors and internal and
external customers is daily and communication documented and feedback current in order to maintain quality and
efficiency to fulfill timelines, with the goal to beat deadlines. Proactive approaches are supported with an analysis
of customer needs and our performance. This is accomplished by personal communication or emails and faxes.
∙ Interface closely with upper level management in identifying goals, procedures, timelines and
4. costs/expenses, such as overtime, use of equipment and materials needed.
∙ Maintain Quality standards, line balance, optimize inventory control to meet daily ship schedules
∙ Ι facilitate and direct hourly employees by providing the training and directives to meet shiftly, daily and
quarterly goals.
∙ Troubleshoot machine malfunctions, investigate root cause of scraps, and evaluate technical practices and
preventive measures.
∙ Conduct time studies to establish units per hour to provide continuity and to achieve "just in time" line
balance.
∙ Provide training and technical support in order to create a crossfunctional team.
∙ Implement SPC quality techniques and provide timely feedback, by use of data and demonstrating
procedures, using flip charts, power point, demonstration of how to plot data points
∙ Analyze and establish performance goals based on quality, UPH and efficiency standards.
∙ Facilitate problem solving/continuous improvement teams to address issues in the work area.
∙ Interface with all support groups on process, safety, equipment or quality issues
∙ Administer employee reviews, good merit awards, corrective actions and disciplinary actions according to company
policy, evaluate performance and establish pay scales and hourly wage raises.
Sr. Engineering Technician III
1994 1997
* Primarily supporting thin films and plating, disposition of production wafers according to process
specifications using microscopes, and state of the art measurement tools.
* Provide written process specs, train and interface with respective support groups
* Expedite, evaluate and analyze engineering experiments, providing raw data, displaying graphs and
final analysis.
* Characterization of new equipment, interfacing with vendors
* Hands on operation of equipment, making adjustments as needed
* Conduct quality assurance audits and inspections.
* Train and certify personnel at specific processes.
References available upon request.
