30 years in the Customer Service Industry, specializing in communications.

1. THERESA L. ODONNELL
Phone: 954-479-1489
theresaod12@gmail.com
Objective
To make a worthy contribution as a dispatcher or customer service representative for a company in need of
self- motivated individuals capable of "traffic control" and getting the job done right! I live to work and have no
distractions to keep me from my job, and I am available to work all shifts. I enjoy helping others and feel
tremendous fulfillment when a client leaves satisfied.
Ability Summary
30 years of experience in the Customer Service Industry, specializing in communications, and two and a half
years of experience in scheduling & dispatching workers & service vehicles for services performed outside the
place of business. I am adaptable, trainable, and work well alone or in a team setting.
Employment History
Dispatcher
03/2015 – 08/2015 Rapid Rooter
3200 W Copans Road, Pompano Beach, FL
This is a 365, 24/7 plumbing service and drain cleaning company. Duties included: Dispatching plumbers,
pump trucks, and jet trucks to jobs; coordinating daily/weekly schedule of jobs for plumbers; answering
phones; scheduling services for customers.
Preston Theye was General Manager at this location and the person who hired me. On Monday, August 17,
2015, Preston informed me that he would no longer be running this location and Joe Delauder (with the
company a long time) was taking over. As we were not aware of any coming changes in management, I was
surprised. On Thursday, August 20, 2015, I had been at my desk less than an hour when Kara Bottomley,
Office Manager, asked to see me. She informed me that due to corporate restructuring my position was being
eliminated, and therefore I was being let go. Having worked at Rapid Rooter for only six months, I asked if
being let go was based on my work performance in any way. Both Kara and Joe Delauder assured me that it
was not. It was strictly due to restructuring – I was one on the last office personnel hired, so one of the first to
go.
Call Coordinator//Dispatcher
09/2012 - 10/2014 Pop A Lock of South Florida//Owner
Jon E. Smith 4539 Powerline Road, Oakland Park, FL
This is a 365, 24/7 road side assistance & full locksmith service company (auto, residential & commercial).

2. Duties included: Overseeing Dispatch Board; directing calls & ensuring all calls accepted by techs; monitoring
all phone work by techs & dispatchers; supervising dispatchers; tracking ETAs; handling & resolution
of damage claims/customer complaints by individuals & road clubs, such as All State, Geico, Road America,
US Auto Club, etc.; comprehensive revision of Dispatcher Protocol; “traffic control” for all communications;
back up to bookkeeper for payroll Fridays.
Front End Supervisor//Cash Office Assistant
06/2009 - 01/2012 Ross Dress For Less//Assistant Store
Manager Mimi Bernard 11150 Pines Blvd, Pembroke Pines, FL
Started at company's Pembroke Pines location in the cash office, also learning front end duties while there.
Responsible for: Daily cash counts; setting up all tills; ordering bills & coins for store business; data entry for all
tills & final amounts; paperwork for daily deposits. After transferring to a Fort Lauderdale store, I was promoted
to Front End Supervisor & duties included: Training cashiers; returns & exchanges; cash drawer; re-sets,
stocking, & go backs; resolution of customer complaints; ensuring Front End was clean & presentable at all
times.
Sales Associate
12/2005 - 11/2008 The Home Depot//Plumbing
Supervisor Gordon Ernst
1000 Northeast 4th Avenue, Fort
Lauderdale, FL
Hardware & Plumbing departments - duties included: Customer service; pack down list, stocking, & re-sets; re-
keying door locks & training fellow Hardware associates how to do same; pipe cutter-threader; maintaining
assigned isles; Inventory Team three years- took over last month of inventory prep for Plumbing department
when supervisor had to go out of town; Rack Dive Specialist during inventory; Shrink Specialist for Hardware
department (tagging all high end merchandise within the department with store's security devices for Loss
Prevention Department- worked weekly with their team to ensure all merchandise was as secure as possible);
Hardware & Plumbing "Associate of the Month" numerous times; completion of weekly & monthly reports for
both departments (trained by supervisors); total overhaul of two isles; recognized in 2008 by then CEO of the
Home Depot Corporation, Frank Blake, when he walked the store & stated to then Store Manager, Herb
Rodriguez, that I had provided the company with the “most well displayed, stocked, & maintained Faucet Isle
I’ve ever seen.” Shrinkage for Plumbing was down over 20% that year.
File Clerk
03/1994 - 03/1995 Broward County Clerk of
Courts//Office Manager Janette Sann
201 SE 6th St # 230, Fort Lauderdale, FL
File Clerk for the judges that made up County Civil Court. Responsible for: Daily cart run of files to judges; data
entry for all incoming & outgoing files; managing all file requests from fellow clerks, lawyers, other courthouses,
other judges, etc.; ordering, tracking & returning all archived files requests; physically filing files: running

3. Evictions to judges throughout day; daily communication with all judicial assistants; improving communications
between fellow clerks & judicial assistants by developing surveys for both when communications between the
two became a problem - there less than 8 months when I joined the Communications Team & learned no one
had ever thought to develop questionnaires for both sides (due to my journalism background, I did.).
Office Manager
07/1989 - 09/1992 Carpet Technologies//Joe Hodge Fort Lauderdale, FL
Duties included: Setting up office in warehouse; customer service & heavy phones; ordering carpet & supplies;
receiving shipments; filing customer orders, carpet invoices, receipts, etc.; "traffic control" of information
between owner, customers & carpet crews; customer complaints//resolution of customer complaints; minor
bookkeeping & deposits.
Deli Manager (Delicatessen Manager)
10/1986 - 01/1989 Pantry Food Market & Deli//Owner
Mohammed Quadeer
Wilton Manors, FL
A convenience store with a deli, I was responsible for: Full charge of deli - placing & receiving orders from
vendors (and matching purchase orders to invoices); Quality Control; compliance of health standards and
regulations; tracking stock; writing checks & cashiering; taking & preparing customers’ orders; implementing a
lunch hour take out service to businesses & residents close by, dramatically increasing sales; stocking store,
coolers, & dealing with all merchandise vendors (soda, beer, dairy, candy, chips & snacks. water, cigarettes,
food, etc.); Keeping store clean & presentable; all closing duties - closing out tills, cash counts, paperwork,
ensuring all cash & checks were securely locked in safe, setting alarm, locking up (key holder).
Education and Training
Issuing Institution Location Qualification Course of Study
Broward Community College Davie, FL Associate's Degree Business (Journalism)
Honors & Activities
Sports editor of high school newspaper, 1981-1983; Copy editor of high school yearbook 1982-1983; top 10 %
of high school graduating class, 1983; Sports editor of college newspaper, 1985-1987; National Junior College
Journalism convention in Washington D.C., 1987; Dean's List in college, 1985-1987; "Associate Of The Month"
numerous times at Home Depot for Hardware, Plumbing, and Loss Prevention departments; special
recognition at Home Depot for shrink efforts during inventory; promoted to Front End Supervisor at Ross July,
2011; promoted to Call Coordinator at Pop A Lock January, 2014.

4. Detailed References
I hate not earningmyownway inthisworld,absolutelycannotstandit!Call me andhave a conversation.Youwill not
regretit. Thank You.
Rapid Rooter: Kara Bottomley, Office Manager: 800-943-9100 ex. 112 or 954-943-9100 ex. 112
Pop A Lock of South Florida: Jon E. Smith, Owner: 954-370-6736
Ross Stores: Mimi Barnard, now Store Manager: 954-433-4232
The Home Depot: Gordon Ernst, now Tool Rental Manager: 954-763-1932
Broward County Clerk of Courts: 954-831-6565