1. EmploymentHistory:
Housekeeping Operations Manager
San Juan Hotel February2015-Present
MiamiBeachFL.
 Knowledge of OSHA and safety standard with
HSK department, training new hire staff
 Purchase,re-order and maintain housekeeping
supplies and inventory.
Supervise daily activities laundry, houseman, check rooms
daily, inventory reports, maintain with in the budget.
Housekeeping Operations Manager
EdgewaterSouthBeach
MiamiBeach, FL
Jun 2011 – Oct 2014
 Purchase,re-order and maintain housekeeping
supplies and inventory
 Knowledge of OSHA and safety standard with
HSK department, training new hire staff
 Maintained budget for department
 Scheduled monthly meeting and maintain the
HSK budget, rooms inspection
Front Desk Manager
DeauvilleBeach Resort
MiamiBeach, FL
Aug 2010 – Jun 2011
 Managed 500 room hotel
 Trained new staff
 Supervised front desk operations
 Verified nightly room and tax posting
Night Auditor
The Strand Hotel South Beach
MiamiBeach, FL
Dec 2009 – Aug 2010
 Posting room and tax
 Arranged transportation for guests
 Made reservations
 Balanced credit account and transfer
Batches to the bank
Front Desk Manager
Richmond Hotel
MiamiBeach, FL
Dec 2005 – Jun 2009
 Managed employees 
 Made sure guests needs were being met
 Prepared schedules for front desk, bellman 
and housekeeping
 Made bank deposits
Richard Prado
1011 9th
St. # 5
Miami Beach, FL 33139
786-873-8883
nycmiami33@yahoo.com
Night Auditor
WaveHotel
MiamiBeach, FL
Jun 2003 – Dec 2005
 Responded to any guest complaints
 Coordinated any housekeeping requests
 Balanced all credit card transactions
 Processed audit reports
Education:
Hospitality & Hotel Management
Certificate, July 2009
Florida International University, Miami, FL
Hotel Management Diploma, Jun 1995
Politechnical Institute of Florida, Miami, FL
Skills& Qualifications:
 Computer system knowledge on Opera,Fidelio,
Instar, Springer Miller and Room Master
 Fluent in Spanish with ability to translate
 Perform well independently and in team-
centered situations
 Strong leadership skills
 Skilled to work in a fast paced environment
 Ability to think critically and analytically
 PBXreservation
Professional References
 Martin Tapia
(786) 458-3117
 Mina Balladares
(305) 244-7453
 George Vesa
(786) 972-0486
Personal References
 Diana Arellano
(786) 327-9003
 Jennifer Germania
(786) 262-8648