1. Deirdre Clerkin Hartzog
dclerkinh@yahoo.com
122 Railroad Avenue POB 85 Reevesville, SC 2947 1
843-7 01-6091
PROFESSIONAL SKILLS SUMMARY
Professional Skills Summary: Able to take initiative &multi-task. Excellent organizational,
communication and customerserviceskills. Attentive to detail and an independent thinker. PCProficient
with most Microsoft Office Applications.
PROFESSIONAL EMPLOYMENT
DORCHESTER COUNTY LIBRARY Saint George. South Carolina April 2003to Present
www.dcl.lib.sc.us
Library Assistant I
• Answer multi -line telephoneand direct calls to appropriate department orpersonnel.
• Lend and collect books, periodicals, audio books, music cd's &movie dvd's at circulation desk.
• Enter and update patrons'records on computers.
• Sort books, publications, and other items according to establishedprocedure and return them to
shelves,files or to other designated storage areas.
• Locate library materials for patrons, including books, periodicals,music cd's, movie dvd's.
• Instructpatrons on how to use reference sources, online card catalogs, and automated information
systems.
• Inspect returned library materials for condition and due date status, and compute any applicablefines.
• Answer routine inquiries, and refer patrons in need ofprofessional assistance to librarians.
• Perform clerical activities such as filing, typing, wordprocessing, photocopying material and mail
sorting.
• Take action to deal with disruptiveor problem patrons.
• Register new patrons and issue library cards that permit patrons to borrow books and other materials.
• Accept fine payments for lost and overduebooks.
• Select substitute titles when requested materials are unavailable.
• Deliver and retrieve items to and from departments by hand or using push carts.
• Supervise 40 station computer lab.
• Create & Print Signage for flyers, brochures aboutevents or new library material.
KNIGHT S INN Saint George, South Carolina March 2015 to October 2015
Desk Clerk
• Checked- in/checked-out hotel guests courteously and efficiently.
• Processed all payments.
• Provided information to any guest or visitor inquiry.
• Ability to operatetelephone console, and direct calls to appropriate rooms or departments.
• To understand guest inquiries and provideresponses,
• Promoted positive relations with all individuals by telephoneor in person.
• Concentrated attention on guests'needs, remaining calm and courteous, to think clearly,quickly and
make concise decisions, to ensure security ofguest room access.
• Satisfactorily communicated with guests,co-workers and management.
• Handled guest complaints with follow up to ensureguest satisfaction.
• Able to work well under pressure oflarge amounts ofarrivals/departures within any given-hour work
shift.
• Maintained confidentiality ofall guests and hotel information.
• Worked cohesively with other departments and co-workers as part ofa team.

2. • Accepted and recorded wake-up call requests.
• Monitored, sentand distributed guest messages.
• Documented and confirmed reservations and cancellations.
• Communicatedpertinent guest information to designated departments/personnel.
• Adhered to all cashiering procedures.
• Maintained guest privacy and security at all times by following policies regarding key security and
guest room numbers.
PIGGLY WIGGLY Saint George, South Carolina October 2011 to March 2014
Cashier
• Received payment from customers by cash, credit cards, EBT cards and WIC vouchers and issued
correct change.
• Operated the cash register and receipt printer.
• Balanced Cash Drawer.
• Maintained accountability ofEBT and WIC transactions.
• Answered customer questions.
• Maintained Inventory Control.
• Verified and Enforced Id &Age requirements for Alcohol and Tobacco Sales.
MONEY MAN PAWN/JOLIN ENTERPRISES Charleston, South CarolinaNovember 2000 to September 2001
Pawnbroker
• Provided customerservicethrough personal contactand over the phone.
• Evaluated merchandisefor local loan or sale.
• Maintained inventory control.
• Maintained accuratecustomerrecords using company computer programs.
HOLIDAY INN OF SAINT GEORGE Saint George, South Carolina April 1997 to November 2000
Guest Service Representative
• Checked- in/checked-out hotel guests courteously and efficiently.
• Processed all payments.
• Provided information to any guest or visitor inquiry.
• Entered data in computer, to perform assigned duties with attention to detail,speed, accuracy,
follow-through, courtesy, cooperativeness.
• Ability to operatetelephone console, to remain stationary at assigned post for extended periods of
time, to understand guest inquiries and provideresponses,
• Promoted positive relations with all individuals who approach the FrontDesk by telephone or in
person.
• Concentrated attention on guests'needs, remaining calm and courteous, to think clearly,quickly and
make concise decisions, to ensure security ofguest room access. Satisfactorily communicated with
guests, co-workers and management.
• Handled guest complaints with follow up to ensureguest satisfaction.
• Able to work well under pressure oflarge amounts ofarrivals/departures within any given-hour work
shift.
• Maintained confidentiality ofall guests and hotel information.
• Worked cohesively with other departments and co-workers as part ofa team.
• Accepted and recorded wake-up call requests.
• Monitored, sentand distributed guest messages, mail and faxes.
• Documented and confirmed reservations and cancellations.
• Communicatedpertinent guest information to designated departments/personnel.
• Adhered to all cashiering procedures.
• Maintained guest privacy and security at all times by following policies regarding key security and
guest room numbers.

3. Volunteer Activities & Experience
Upper Dorchester Community Ministries, Saint George,SC
Food Bank Distribution Center
• AdministrativeAssistant
Indian Field United Methodist Church, Saint George, SC
• Education Chairman
• Sunday School Teacher
• Vacation Bible School Teacher
• Assistant Youth Leader
• Secretary ofWomen's Club
• Past Relay For Life Captain