1. Wilson Love
1248 s fremont
Springfield Mo 65804
816-621-8534
dr.wlove74@yahoo.com
Experience
Aug'14-Present-Courtyard by Marriott Springfield, Mo
Guest Service
Representative Greetedand
welcomedall guests,checkedinandoutguests,Collaborated
with maintenance andhousekeepingtoassure guestsneeds
were satisfiedinatimely manner.Reviewedaccountinformationandcharges
withguestsduringcheckout.
Nov’ 14-May'15- RenaissanceSeattleairport Seattle, Wa
OvernightBellman/Valet
Welcomingguests to the hotel. Assistguestwith luggageto their room and valetcars as needed.
Give guests directions and recommendations to local attractionsand restaurants.Call cabsupon
Guest request. Deliver newspapers and folios to guest rooms.
Jan’ 14/May'15 Crowne Plaza Seattle Airport Seattle, Wa
Guest Service Rep.
Manage and resolveall guestcomplaints (and compliments) in a professional and courteous
manner. Maintain guest accounts:guest checks, master accounts,vouchers,gift certificates,etc.
Ensure that the front desk and back officeis clean and well organized. Resolves complaints and
inquiries concerningserviceand facilities.Ability to communicate with public,hotel staff and
management in a professional manner.Initiateand monitor shiftchecklists for proper
completion of tasks.Provideeffective communication to all departments of guest activity.
Effectively coordinaterelocation of guests when necessary.Maintain a high level of professional
appearanceand demeanor.
Jan’13/Nov’ 13 Courtyard by Marriott Springfield Airport Springfield,MO
Night Auditor/ Guest service rep.
Perform all auditprocedures,verify the status of all wake-up call requests and ensurethey are
properly handled, balanceall cash receipts and work performed duringthe auditshift,make cash
deposits,prepare the front office for the day shiftand reset days business,greet guest, and
handlingcustomer complaints in an orderly and pleasingfashion.
Aug’12/Jan’13 Residence Inn KCI Kansas City,MO
Greeted and welcomed all guests,checked in and out guests, Collaborated with maintenance
and housekeeping to assure guests needs were satisfied in a timely manner. Reviewed

2. accountinformation and charges with guests duringcheck out.
May 12/Aug’12 Maze Craze Kansas City,Mo
Give customers a tour around the store, open store, made surecash register was correct at all
times, shiftmanager, went over rules and safety guidelines before the games.
May 09/Aug’12 Beshears Tree and Lawn Smithville,MO
Trained new employees, Assured daily tasks were done, Mowing/Trimming/Blowing customers
yards duringthe summer, Leaf clean up/Snow removal/Tree removal duringthe fall and winter.
References
● Richard Hamm Known for 4 years (816) 560-1364
Beshears tree and lawn
● Michael McFarland Known for 1 year (816) 582 8085
Residence Inn KCI
● Jane Martin Known for 8 years (816) 456-5924
Mo HWY Patrol