1. Paul Matthew Kerr
625 Hamilton Ct.Trappe, PA 19426 │H: 610.831.8782 │C: 610.715.7904 │mattkerr05@verion.net
Summary
ExperiencedRetail SalesManageradeptat problemsolving,customerservice andhiringandtraining
hardworking,qualitystaff.
Well versedinall aspectsof runninga large volume store,includingopeningandclosingprocedures,banking,
merchandisingandrecruiting.
Highlights
 Team-oriented Salesprofessional
 Store operations Recruitingandinterviewing
 Store openingandclosingprocedures Retail inventory management
 Accurate cash handling MS Office proficient
Accomplishments
Increasedcustomersatisfactionratingfrom34% fromMay 2013 to 80% for the fourthquarter of 2014 by
improvingcustomerexperiencethroughhiring, training, positive reinforcementandsettingthe properexample.
Movedstore from bottomof the districttothe top of the districtinwarrantyplansales throughdirecttraining
and dailyfeedbackwithassociates.
Achievedgreeninventorystatus2yearsrunningby ensuringall losspreventionandstore inventoryprocedures
were communicatedandfollowed.
Setand maintainedthe visual game plans forthe Golf,Fitness,TeamSportsandLodge departmentsbyplanning,
schedulinganddirectingthe departmentteams.
Maintained store inventorylevelsby reviewingsalesreportsandorderingproducttomaximize salesand
customersatisfaction.
Experience
HardlinesManager November2011 - Current
Dicks Sporting Goods–Pottstown/Reading,PA
Bike Technician/Fitness Lead/ General Sports Lead/Lodge Lead August2006 – November2011
Dick’s Sporting Goods – PlymouthMeeting/Collegeville,PA
Education
Bachelor of Science,Sport and RecreationManagement 2003
Temple University– Philadelphia,PA
CourseworkinBusiness andManagement
Associate of Arts 2001
Bucks County CommunityCollege – Newtown,PA
StudentGovernmentPresident
CommencementStudentSpeaker