1. FRANK DE MARCO
11 Fairmount Ave, Clifton, NJ 07011
Home: 973-272-7558 - Cell: 862-668-1189 - frnkdemarco@gmail.com
PROFESSIONAL SUMMARY
General Manager with more than 20+ years experience. Orchestrating, developing and
implementing a highly successful Retail environment. Continually motivating
management and partners to provide the best service and sales experience to every
customer. Areas of expertise sales, customer service. Maintaining payroll to budget.
Recruitment and staffing training and development. All daily operations of store
SKILLS
Excellent customer service skills
Personnel development
Customer relations
Merchandising
Inventory control
Staff training and development
Store displays
Opening and closing procedures?
Conflict resolution
Effective leader
EXPERIENCE
05/2015 to Current MIT
Travel Traders – Marriott Marquis, NYC.
Hired to increase sales by training staff from a guest service environment to a sales
driven environment
Lead by example to train staff to upholds the highest customer services standards.
Instills a sense of urgency in the staff through all aspects of coaching.
Empowers management and supervisors to take on all responsibilities to achieve
success.
Managed staff of 35 sales associates, 3 Supervisors and 1 assistant managers.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reconciled all Purchase Orders on a daily basis to ensure proper vender control
Ordered Food, Beverage, and all coffee products
Maintained proper inventory levels of all products in store
Developed a professional relation with the new Marriott Marquis staff
03/2014 to 02/2015 General manager
Teavana Menlo Park Mall – Edison, NJ
Transferred to a under preforming store.
Immediately evaluated Store and staff needs.
Immediately corrected health code violations and brought store up to Teavana
cleanliness' standards
Trained AGM. to all back of house system's
Promoted 1 team members to Team leads.
Trained entire staff in the correct Teavana sales process.
Implemented a development program for AGM to be promoted to GM position
Lead by example to train staff to upholds the highest customer services
standards.Increased sales.
Assisted the District Manager with the training of new GM's from Bridgewater
Commons Mall, Shops @ Riverside and the Mall @ Short Hills.
Empowers management and partners to take on all responsibilities to achieve
success.
08/2011 to 04/2014 General Manager

2. Teavana Paramus Park – Paramus, NJ
Transferred to a under preforming store.
Immediately evaluated Store and staff needs.
Hired and Trained new AGM.
Promoted 2 team members to Team leads.
Trained entire staff in the correct Teavana sales process.
Implemented a development program for AGM to be promoted to GM position
Lead by example to train staff to upholds the highest customer services standards.
Increased sales.
Assisted the District Manager with the training of new GM's from Bridgewater
Commons Mall, Shops @ Riverside and the Mall @ Short Hills.
Trained current Team Lead positions to develops partners to execute the complete
Teavana sales process.
Empowers management and partners to take on all responsibilities to achieve
success.
10/2007 to 08/2011 General Manager
Teavana Garden State Plaza – Paramus, NJ
Hired to stabilized under preforming store.
Hired and trained new and existing partners to Teavana standards.
Increased sales from $650,000 to $850,000.
Refocused partners to provide outstanding customer service.
Trained and developed 2 AGM's for promotions to GM's.
Trained and developed 3 Team Leads to AGM positions Instilled a sense of urgency
in the Team Motivated partners through continual coaching.
Empowers Management to lead by example.
03/2001 to 04/2004Department Head
Expo Design Center Home Depot – Union, NJ
Charged with successfully refocusing a problem store.
Delivered sales to plan with a 4% increase for 2006 Maintained payroll to budget.
Consistently Lead by example.
Upheld the highest customer service standards.
Developed sales team to execute the complete Home Depot sales process.
Continually motivated sales staff by providing coaching on the sales floor.
Trained Management to lead by example.
Successfully managed a $8 million Seasonal Department.
Consistently won customer service awards for exclent customer service.
08/1992 to 09/2002Realestate Agent
Wiechert Real Estate Realtor – Montclair, NJ
Responsible for $10 million in closed real estate transactions.
Invested time in all Client relationships.
Developed extensive market knowledge of Montclair and Essex County.
Upheld highest Client service and ethical standards.
Developed National client service through Relocation Companies.
Worked closely with all professionals to bring each real estate transactions to close.
Managed all aspects of personal real estate business.
EDUCATION
BS: Recreation Science
Montclair University - Montclair, NJ
Recreation Science