1. ANDREW SMITH
914 Creek Oak Drive 585-403-6052
Murfreesboro, TN 37128 andrew_d_smith12@yahoo.com
Summary
Expertise includes overseeing inventory, merchandising, recruiting, conflict resolution, customer service, team
building and organizing multiple stores. I have a desire to broaden my scope of field into Corporate Sales,
Account Management, Business Management, and Organizational Management.
Skills
 Exceptional sales results
 Retail inventory management
 Conflict resolution
 Excellent recruiting and interviewing skills
Occupational History
Oct. 2007 – Present Payless Shoesource
Store Manager - Murfreesboro, TN
 Advanced leadership skills
 Strong communication abilities
 Accurate cash handling
 MS Office proficient
 Delivered excellent customer service by greeting, addressing inquiries and problem solving.
 Stocked and restocked inventory when shipments were received and reorganized sales floor.
 Directed and supervised employees engaged in sales, inventory and merchandising.
 Determined staff promotions and demotions, and terminated employees when necessary.
 Weekly one-on-one staff meetings on their prior week’s performance.
 Completed weekly schedules according to payroll policies.
 Review daily sales goals, reporting, and promotional planning.
 I was ranked number one in service via customer surveys for 6 straight months in a 24 store district at a
score of 100% for first year.
July 2007 - Oct. 2007 Family Dollar
Assistant Manager – Olean, NY
 Designed displays to make the store experience interactive and engaging.
 Arranged items in favorable positions and areas of the store for optimal sales.
 Upheld stock levels and proper pricing for multiple product lines.
 Established and maintained proper high traffic displays, resulting in increased sales.
 Maintained accurate receipt records, including counting cash drawers and making bank deposits.
Dec. 2002 – Apr. 2007 Factory Card and Party Outlet
Store Manager – Olean, NY
 Assisted in the recruiting and training of new staff and managers on operations for stores in the
region, extending into Baltimore, MD.
 Reorganized sales floor in accordance with the current merchandise floor plan.
 Directed and supervised employees engaged in sales, inventory and reconciling cash receipts.
 Completed weekly schedules according to payroll policies.
 Wrote order supply requests to replenish merchandise.
 Achieved average sales increase of 8.6%, exceeding the company average of 5%.
 Served on Damages Committee for coming up with the most common causes of shrink and
implementing ways to reduce them.
Education
Alfred State Tech: Electrical
BOCES Vo-Tech: Electrical Trades, Graduated 1998