This document contains a resume for Ryan A. Garcia. It summarizes his career experience as a Sales and Retailing Manager for 6 years and Assistant Operations Head for 7 years. It also lists his qualifications, educational background from Saint Louis University, and professional references. Garcia is seeking new employment and provides contact information to be considered for highly respectable company positions.

1. RYAN A. GARCIA
Address : Continental Building Al Khan Sharjah,UAE
Mobile : +971 056 8968054
Email : garciaryan81@yahoo.com
Linked in : https://ae.linkedin.com/in/ryan-garcia-910611118
CAREER OBJECTIVE
To be employed in a highly respectablecompany whereI can useand enhancemy skillsand knowledgeto help thecompany achieve
and improveitsgoalsand targets.
QUALIFICATIONS
 Six years’experienced asa Sales and RetailingManager.
 Seven years’ experienced as an Assistant Operations Head acting as a Relationship Officer. HandlingInsurance operations and
DirectSellingto (16) Area Coordinatorsand (8) Area Managers.
 A Manager who was experienced to handle fourDepartments with total of twenty Directreports.
 Smartbuy- A retail fashion clothinglinefor Men’s,Ladies,Children’sandInfant’swear.
 Snack Exchange- We sell six categories of food such as Beverages, Baked goods, Chips, Confectioneries, Imported
Chocolates and NativeDelicacies.
 Gadgets – We sell various types of brands of camera’s both compact and digital including cellphone, tablets and
accessories.
 Music and Video – We sell various types of music accessories brand and paraphernalia, like new collection titles of CD’s
and DVD’s,earphones,headphones,speakersandfirstclassbrand of MagicSingunits.
 Work proficiency on Management reporting of Daily, Weekly, Monthly sales reports, Timekeeping monitoring and scheduling
of manpower,Hiring, Budgeting,Correctiveproceduresand Area administration,Team-leadingon achievingsalestargets.
Duties also include warehouse and inventory management, sales and variance analysis, staff performance monitoring and
evaluations,conductingregularproduct orientationandpresentations.
 Competent on Microsoft Office and Business system applications use of ERP and WMS. (BI, MMS, Sharepoint, CRMS, Visual
storeand Oracle)
 Head of Customer Service Committee who pioneered the initiatives of Morning Greeters, Cart Sellers and My Customer
ServiceDiary.
 A consistentCustomer ServiceAwardee.
 Commended for beingconsistentSalesPlanAchiever Year 2013 to 2015 with 12to 16% digitgained growth for ourbranch.
 A Manager who was assigned to conductand facilitateBranchAnnual inventory and 3 Days’Saleeventto other (4) Branches.
 Fluenton speaking,writingandreadingEnglish
EDUCATIONAL BACKGROUND
Bachelor of Science inCommerce Major inManagement
June 1998 – March 2002
Saint LouisUniversityof TuguegaraoCity
CagayanPhilippines
CAREER ACCOMPLISHMENTS
 Service Awardee February2015 – For employees withgood recordstanding andrendereda consistent excellent service for 5 Years.
 Customer Service Awardee BranchQuarter Champion2nd and3rd quarter Year 2014 (Managerial Level).
 Customer Service Awardee BranchAnnual ChampionYear 2013 (SupervisoryLevel).
SPECIAL SKILLS
 Advancecomputer operatingsystemand superior softwareenvironmentsincludes:
Operatingsystem: MicrosoftWindows
MicrosoftOffice: Word,Excel,and PowerPoint
 Knowledgeableon SoftwareApplications Lotus Notes
ERP, WMS,BI,MMS,Sharepoint,OracleandI Time
 Sales andRetail Management
 Team Leading
 Visual MerchandisingandDisplay

2.  Theft Awareness or Prevention
 PerformanceCoaching
 Customer Handling
 Exceptional CustomerServiceImplementation
 Records Organization Management
PROFESSIONAL WORK EXPERIENCE
SALESACHIEVEMENT ANDMONITORING
 Use of integrated applications of BI andSharepoint for Sales, KPI andmerchandise performance under ERPsystem.
 Executes direction and salesstrategies to achieve or improve sales targets.
 Cascade to the whole Team and distribute salesplanona daily, weeklymonthlyandquarter basis. Conduct a tactical
selling techniquesregularlyfor team reorientation.
 Monitors andanalyze sales performance andtransactionreports to determine possible areas of improvement.
STRATEGIC MARKETING ACTIVITIES
 Accomplishedandsubmit a detailed Market surveyreport.
 Create andanalyze Store Businessevent.
 Make a consistent follow upschedule or call to all regular customers andmake sure that theyare always informed about
the existingpromotions andupcoming sale events.
 Accomplisheda post evaluation report everyafter Sale events.
 Maintaina competitors check report, and thenanalyze and suggest what brands cancome-in.
CUSTOMER SERVICE
 Identifycustomer needs, sets a clear directions and example oncustomer service for customer satisfaction to secure
regular customers andbuild a relationshipwiththem.
 Communicate with customers internal andcorporate for additionalorders, suggestions, newproduct lines and serviceswe
can offer for the company’s plan achievement, while working and cascading to the wholeoperations Team.
 Work with Marketing Manager onclosingcorporate anddirect sales.
 Ensures that activities relatedto customer service are facilitatedfrom stock withdrawal to approvalof merchandise
exchange anddiscount.
 Makingsure onImplementingthe five selling skill to promote anexceptional customer service.
 Handlescustomer complaints to promote andmaintaincustomer goodwill.
 Coach associatesto be more engaging to all customers coming in to our store andproducednumber of loyal customer
each day.
VISUAL MERCHANDISINGPRESENTATION
 Coordinates closely with merchandising and consignor’s office to ensure full stock of fast selling items and to avoid stock-
out of merchandise for display.
 Maintains attractive merchandise presentationandfreshappearance to induce customer to buy.
 Makes recommendations onlayout and fixtures to improve onmerchandise visual presentation.
 Makes sure that all merchandise where displayed according to Visual merchandising principle by color, size, shape,
material, price point andappropriate fixtures.
 Monitors display on the Mannequins and update them as frequent as possible base on the season, events or promotions.
WAREHOUSEANDMERCHANDISE MANAGEMENTCONTROL RESPONSIBILITIES
 Applicationof Warehouse Management System(WMS) onintegrating the use of Subsystemapplications MMS, CRMS,
RTDPS and Item Viewingsystem whichare essential onmonitoring supplychain, deliveries, system to systemcontact with
suppliers, PO, Invoice monitoringandtrackingof PendingOrders, includingtimelyreturns of merchandise for branch pick-
up.
 Maintaina proper andcorrect Warehouse layout consistently. This includes proper stacking andstaging ofmerchandise.
 Ascertains orderlinessandproper stock keeping at warehouse to achieve systematic workflowpreventing damages and
aging of merchandise.
COMPANY : SM RETAIL INC. / MCLG MANAGEMENT CORPORATION
DESIGNATION : SELLING DEPARTMENT MANAGER
INDUSTRY : SALES AND RETAILING
DURATION : FEBRUARY 2010 TO APRIL 2016
JOB FUNCTIONS :

3. LEADERSHIP ANDSTAFF SUPERVISION
 Overview of Oracle system onmanpower data viewing, requirement, historyandbackground.
 Consistent checkto ensure that subordinates are properlytrainedon their responsibilities and companyrules and
regulations
 Checks onandimproves subordinate-merchandise knowledge, sellingtechniques and merchandise presentation skills to
improve their selling opportunities.
 Evaluates employee performance, recommends promotions, transfers or dismissal;undertakes employee guidelinesand
counselingto discussexpectations and performance standards
 Implements measures to reduce merchandise lossesfor improved profitability;increase subordinate’s consciousnessof
merchandise securityrequirements.
TEAM DEVELOPMENT
 Conduct job inductionto new hires.
 Conduct a skills andtraining course.
 Orient new employees oncompanypolicies andprocedures.
 Manage staffto optimize performance.
AREA ADMINISTRATION
 Reviews preparation ofrequiredreports inthe incentive scheme
 Enforces safetyandsecuritypolicies of the company
 Approves requests and authorization on personnel administration matters e.g. leaves, under time authorization and
disciplinaryactions
 Supports management decisions anddirections andperforms functions from time to time
 Assist the Operations Headonthe overallAdministrative Operations.
 Assist the Operations Headoncorporate anddirect selling of products.
 Act as a RelationshipOfficer bybuildingandmaintaining an effective relationship withour customer and manages their
account under the guidance and support of the Area Manager andOperations Head inorder to ensure business continuityand
to helpcustomers make the right decisions withtheir accounts andexplainthe financial services we offer to them.
 Financial reports preparation, Account collection audit, Manpower trainings andsupervisiononCoordinators, Sales Agents and
Sales Manager.
 Assist clients andagents with informationabout the companyand answer all significant queries.
 Accomplishment ofdailysales report and recording of pertinent data oncollections made within the dayandmake sure that
all transactions are reported,creditedandmonitored.
 Assist in conductingcompanyseminars and inhouse Salestraining. Assists the Vice President inthe company’s overall
operations to develop a potential market and our sales andmarketingstaff on their respective area assigned.
 Gather insurance application forms after payment, encode data onthe system andaccomplished a clients Policy.
 Process loanapplications and make a spot audit on loan and Investment Plan collections on the areas assigned ona weekly
basis.
 Assist all newlyassignedcollectors and agents into their respective areas. Effectivelyimplements customer service ethics,
personnel management and strategies.
 Call and visit customers for accounts update, new product andpromotions including gathering of concerns andfeedback.
 Conduct trainingandorientations for client andnewlyhiredsales agent.
 Assist comingcustomers andguest to the training room.
 Keeps all dailycollections, remittances andmake a necessaryreport on pettycash used for expenditures.
 Accomplishment ofsales report ona dailybasis andat the endof everymonth.
 Support in the development of our marketing staff thrutrainings andrecruitment.
 Assist all walk-in customers, give assistance andanswer all relevant queries.
 Support the Salesoperations ongettingmembers to jointhe business.
COMPANY : FIRSTCOUNTRYPLANS INC.
DESIGNATION : ASST. OPERATIONS HEAD
INDUSTRY : PRENEED, LIFE INSURANCE,LOAN AND COOPERATIVE
DURATION : DECEMBER2003 TO FEBRUARY2010
JOB FUNCTIONS :
COMPANY : FIRSTCOUNTRYWIDEACCESS CARD INC.
DESIGNATION : CUSTOMERSERVICEASSISTANT/CASHIER
INDUSTRY : MULTILEVEL MARKETING
DURATION : OCTOBER2002 TO DECEMBER2003
JOB FUNCTIONS :

4.  Directlyreporting to the Store Manager w/ responsibilityon salesand customer assistance onrenting VCD’s andDVD’s.
 Post payments thru POS machine.
 Gathering offeedbacks from the customers.
 Promote and intensifyselling of Membership Cards.
 Encoding ofnew members to the system.
 Accomplishment ofcashendorsement report, andimplementationof corrective measures as directedbythe immediate
Officer.
 Food maintenance, monitoring andcontrol
 Food assemblyandpreparations
 Food displaystandards
 Customer service
 Customer orders anddelivering.
 Consistent store housekeepingcompliance
 Gathering pertinent feedbacks from our customer and maintenance a consistent qualitycustomer experienced.
TRAININGS
PERSONAL INFORMATION
REFERENCES
NAME POSITION/COMPANY MOBILE E-MAIL
Rhodora C. Chua HR Manager SMRetail Inc. Philippines +63 9175525365 rhodora.c.chua@smretail.com
Michelle Angel D. Viernes Office Manager Center House Ltd. Dubai UAE +971 564441255 michelle@centerhouseltd.com
GianCarlo Sotelo QHSE Officer Multiforms LLCDubai UAE +971 504381104 gian.carlo@multiforms.ae
COMPANY : VIVAVIDEO CITYTARLAC
DESIGNATION : CUSTOMERSERVICEASSOCIATES/CASHIER
INDUSTRY : HOMEAND RECREATIONAL ENTERTAINMENT
DURATION : APRIL2002 TO OCTOBER2002
JOB FUNCTIONS :
COMPANY : GREENWICHPIZZA
DESIGNATION : SERVICECREW
INDUSTRY : FAST FOOD
DURATION : MARCH2001 TO SEPTEMBER2001
JOB FUNCTIONS :
TOPIC VENUE DATE HOURS
Performance Coaching SMTarlac, Philippines March 20, 2015 8 Hours
Customer ExperiencedManagement Workshop Batangas, Philippines October 8-9, 2013 2 days
Mission VisionandValues SMTarlac, Philippines July5, 2013 8 Hours
Records Organizationfor Work Efficiency SMTarlac, Philippines October 25, 2013 6 Hours
Theft Awareness Workshop SMTarlac, Philippines April 19, 2011 6 Hours
Customer Handling Skills Workshop SMTarlac, Philippines April 11, 2011 8 Hours
Effective Performance ReviewAppraisal SMTarlac, Philippines February27, 2011 8 Hours
ValuesOrientationWorkshop SMTarlac, Philippines March 10, 2011 6 Hours
QualityCustomer Service Workshop SMTarlac, Philippines March 1, 2011 8 hours
Customer FocusedSelling SM LearningCenter Cubao Phil. March 22-23, 2010 2 days
AGE : 34 years old
DATE OF BIRTH : July10, 1981
HEIGHT : 167 cm
WEIGHT : 60 kilos
CITIZENSHIP : Filipino
RELIGION : Born AgainChristian
CIVIL STATUS : Married